Administrative Assistant Medical
Resume:
JD Pannu
Houston, TX *****
**.*****@*****.***
SUMMARY
Over four years of experience supporting Clinicians and administrative
staff in healthcare implementation, records administration, and workflow
documentation tasks. Three years of Epic experience. Familiar with
specific workflows of all specialty clinics and great working relationships
with many of the providers, clinic managers and other staff as result of
the rounding support position held from May 13, 2014 - August 5, 2014.
Able to define customer requirements, act as liason and communicate with
clinical user group, document, resolve problems, manage prioritize and
perform project tasks and all other duties required. Ability to
enthusiastically teach, train and facilitate EMR workflows and procedures.
Extensive problem solving and troubleshooting experience in clinical
environment
EDUCATION
Lone Star College - Houston, TX
Spring 2012
A.A. (Associates of Arts)
WORK HISTORY
ATE Rounding Support, Area Lead Epic CT May
2014 - Current
University of Washington - Seattle, WA
Support and facilitate transition from Cerner CPOE legacy systems to Epic
Ambulatory system. Coordinating resources to deliver project status
visibility, resolve complex cross-clinic workflow issues, and gather and
disseminate information between project leadership, activation support
team, and end-users.
. Lead the assigned Area team and coordinate how the team will
conduct clinic rounding in an effort to provide a consistent
balanced distribution of support
. Allocate targeted assistance for specific individuals or clinics as
determined by the Command Center
. Prepare and distribute daily Area Implementation Update reports
. Prepare and distribute Area Weekly Status Report
. Assist with preparation for daily Clinic operations briefings
Patient Support Supervisor Feb 2012
- May 2014
Gill Eye & Neuroscience Clinic
Cypress North Houston Medical Center
. Administrative and front office Clinic Champion for EMR Implementation
Activation and Optimization phases
. Leverage knowledge of hospital policies and procedures to develop
improved clinical workflow documentation
. Supervise coordination for all patient services such as referral
requests, admitting, diagnostic procedures, scheduling surgery and
consultation requests as well as scheduling services of other hospital
departments to facilitate delivery of optimal patient care.
. Review insurance coverage requirements including pre-admission
authorization, third party payer and reimbursements procedures to
ensure appropriate and complete medical billing.
Administrative Assistant Feb 2007 -
Jan 2012
Gill Eye & Neuroscience Clinic
Cypress North Houston Medical Center
. Provide support services such as triaging patient telephone call to
medical staff, scheduling appointments, registering patients,
maintaining patient records, handling all referrals, initiating and
processing patient charge documents.
. Organize and manage multiple projects and troubleshoot complex patient
care issues.
. Strong teamwork orientated customer focus to provide optimal customer
service.
. Execute new intake activity, schedule medical appointments and/or
procedures by phone for patients
. Ensure that all no-show, cancelled, and rescheduled appointments are
properly coded in the appropriate database
. Maintain information systems (medical records, hard copy files,
automated files) according to established rules and regulations
Contact this candidate