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Customer Service High School

Location:
Plainfield, IL
Posted:
September 03, 2014

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Resume:

Robert Johnson

**** ****** ***

Plainfield, IL **586

630-***-****

*************@***.***

Objective: Well qualified technician with over 20 years of experience seeking a position as an automotive technician where I can utilize my past technical and customer service experience. I am a highly motivated, hard working, reliable and productive individual with proven ability to perform high quality work with customer satisfaction.

Experience:

Nov. 2014- Present Pep Boys Shop Manager

• Diagnoses and repairs vehicles

• Overlooks and evaluates vehicles

• Supervision of employees

• Preventative Maintenance

• Computer input for r’os

May 2012-Nov. 2014 Garda Diesel Mechanic

• Diagnoses and repairs trucks

• Orders parts

• Offers road side service

• Computer input for r’os

• Preventative Maintenance

1992-2011 Continental Acura Automotive Technician

• Automotive diagnostic analysis, repair and maintenance of vehicles using Honda Diagnostic System

• Strong interpersonal skills working with team members and customers

• Completed Acura Certification

• Completed some of the ASE certifications

• Maintained an excellent customer satisfaction rate and received 100% on customer surveys for last year and a half and fixed the vehicles right the first time

• Located the required bulletins and warranty information for correct repair procedures or customers’ inquiries

• Team Leader

1991-1992 Goodyear Road Master Auto Repair Technician

• Installed tires and did light to medium automotive repair

• Completed Goodyear certified training program

Education:

• College of Dupage 1992 Completed 2 years of Automotive Program

• West Leyden High School 1984 High School Diploma

Summary of Skills:

• Works well unsupervised

• Hands on problem solving

• Great attention to detail

• Strong communication skills

• Team Player



Contact this candidate