Customer Service Training
Resume:
ANNE KRESSA S. SELOR
BLK * LT * TREELANE III E BAYAN LUMA IMUS CITY CAVITE
Contact No. Mobile: 097*-****-***, Tel: (046-***-****
E-mail address: ***********@*****.***
OBJECTIVE:
To become an expert in the field of Hospitality Management and provide better customer satisfaction.
EDUCATIONAL ATTAINMENT:
• COLLEGE
Visayas State University (VSU) (S.Y. 2005-2011)
ViSCABaybay City, Leyte
Bachelor of Science in Hotel, Restaurant and Tourism Management
• SECONDARY
Burauen National High School (S.Y. 2001-2005)
Burauen, Leyte
• PRIMARY
Hilongos South Central School (S.Y. 1995-2001)
Hilongos, Leyte
SKILLS:
• Computer literate (MS Word, MS Power Point, MS Excel, Internet Surfing)
• Singing
• Institutional Housekeeping
• Basic Napkin Folding
DUTIES AND RESPONSIBILITIES:
Daily cleaning and make up the rooms.
Preparing the room for the next guest after the previous guest checked out.
Replenish soiled linens, toiletries and other complimentary items.
Reporting anything that is missing or damaged in the room.
Provide customer service such as turning down beds.
Responsible for organizing and putting things into order.
TRAINING SEMINARS ATTENDED:
• Southern Institute of Maritime Studies
Basic Training Updating
May 24, 2014
• Altitude Maritime Training Center
Ship Security Awareness Training and Seafarers with Designated security Duties
May 22, 2014
• SEAMARJHRMTC
INTEGRATED TRAINING IN FOOD AND BEVERAGE/HOUSEKEEPING AND BARTENDING
MAY 14-17, 2013
6/F MARC 2000 TOWER QUIRINO, MANILA
• Maritime Education and Training Center (METC)
CRISIS MANAGEMENT
NOV. 29-30, 2012
UNIVERSITY OF CEBU (main campus)
• Maritime Education and Training Center (METC)
CROWD MANAGEMENT
NOV. 26-27, 2012
UNIVERSITY OF CEBU (main campus)
• Maritime Education and Training Center (METC)
BASIC SAFETY TRAINING (BST)
NOV. 12-20, 2012
UNIVERSITY OF CEBU (MAMBALING CAMPUS)
• ECOTOURISM SEMINAR
2008
FISHERMAN’S NET LAHUG, CEBU CITY
• TOUR GUIDING SEMINAR
2008
TACLOBAN CITY, LEYTE
ON THE JOB TRAINING:
ROOM ATTENDANT
CROWN REGENCY HOTEL AND TOWERS (2010)
Cebu City
WORK EXPERIENCE:
• Gabisan Shipping Lines Incorporated
Steward (2013)
V. Sotto St. Pier 3 Cebu City
• Aloha Hotel
Room Attendant (2011)
2150 Roxas Boulevard, Malate, Manila
PERSONAL DATA:
NICKNAME : ANNE, KRESSA
HEIGHT : 5’4
CITIZENSHIP : FILIPINO
DATE OF BIRTH : NOV. 06, 1988
RELIGION : ROMAN CATHOLIC
STATUS : SINGLE
LANGUAGE : ENGLISH, FILIPINO
AGE : 25
ANNE KRESSA S. SELOR
SIGNATURE OVER PRINTED NAME
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