Customer Service Manager
Resume:
KEITH COUMBE
Benson, NC *****
*****.******@*****.***
KEYNOTE: Seasoned 15-year management professional with a strong
manufacturing, quality and logistics background. Dedicated,
results oriented professional who builds teamwork, rapport
and employee growth. Breaks paradigms to build new systems.
Solid presentation skills and group consensus building.
Highly regarded work ethic and problem solver. Builds
process and product sustainability. Forges long lasting
customer and supplier relationships. SAP Key User.
EXPERIENCE Mann+Hummel Purolator Filters LLC
Logistics Manager / 2010-Present
Logistics, distribution & customer service. Responsible for
all customer supply metrics out of 2 Distribution Centers
with 450,000 square feet. Assist in planning all shipments
and personnel issues (80+ hourly associates). Developed
warehouse KPIs at both the warehouse level and distribution
employee level. SAP key user.
. Migrated and consolidated customer service personnel &
processes for $350+ million dollars in revenue across
the US
. Maintained Supplier Ratings 90+ to all OE customers
(Chrysler, Ford, Toyota, etc.)
. Developed productivity standards for distribution
processes.
. Reduced I/L and overall CPU by 11.5% and 5.8%
respectively from 2012 to 2013.
. Bettered the budgeted business plan by a half a million
dollars from the goal in 2013
Polymer Group Inc.
Operations Manager, Process Engineer,
Department Manager / 2005-2009
Accountable for productivity, quality, safety,
planning and cost (80+ employees), a
salaried process and maintenance team. 350
million square meters of production and
$55 million in sales revenue. Coordinated new
product development across the facility
for product costing, asset capability, material
procurement and product specifications, using a specific
Change Management doctrine. Managed largest department (40+
employees and generated $15 million in sales revenue.
. Improved department OSHA rate by 50% during tenure.
. Reduced quality claims by 25% in medical product line
serving Asia and Europe.
. Reduced highest cost center expenses by $100K by re-
organizing personnel.
. Improved uptime and yield quarter over quarter on two
largest assets in plant.
. Manufactured consultant traveling amongst N.A.
manufacturing facilities.
. Lead facilitator of Reducing Operating Costs and
Spending (ROCS) at two facilities.
Precision Fabrics Group
Quality & Technical Manager, Supervisor / 1997-2005
Developed and maintained quality systems for approximately
400 million square meters of production (approx. $20
million in sales), including developing and maintaining all
manufacturing process settings, calibrations, plant trials
and product testing and specifications. Negotiated all
quality claims with suppliers and customers. Managed all
QC personnel, customer complaints and plant ISO
requirements. PFG is the commission finisher for DuPont
Sontara medical gown product line. Responsibilities
included all uptime, yield and throughput results of the
plant.
. Transformed the highest cost finishing process from a
financial loss, $150K per quarter, into a financial gain
of approximately $200K per quarter.
. Increased plant throughput by 15% to over 400 million
square yards annually.
. Transitioned the plant to ISO 9000:2000 standard.
. Created a more positive relationship customer /
supplier.
. Transitioned plant to a 7-day, 24-hour operation.
. Transitioned equipment and products between facilities,
resulting in $3 million in new revenue.
TRAINING Hoshin/Kaizen
Dale Carnegie - Eliminating Negativity
in the Workplace
OSHA - 10 Hour Safety Course
Root Cause Analysis, Utilizing Statistics
Understanding Union Drives
Lean Manufacturing
ISO 9000:2000 Auditor Training
Compass Leadership Training
EDUCATION North Carolina State University
Bachelor of Science, Textile and Apparel Management, 1997
Graduated Cum Laude
REFERENCES Available Upon Request
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