Customer Service Manager

Charles Studer

* ****** *** ******* - ************, SC 29681

864-***-**** (Cell) - 864-***-**** (Home) - *********@*****.***

Customer Service Manager / Account Manager / Buyer

Sourcing - Materials Management - Purchasing

Customer Service - Logistics & Distribution

Experienced Buyer/Customer Service Manager with 3 years' experience

purchasing MRO products and tools for industry leading manufacturing

facilities. Used as a "problem solver" at new or struggling tool cribs.

Traveled to a variety of different facilities that were having problems,

and made significant contributions to help solve the customer's problems.

Helped to train new employees by first hand demonstrations, that

illustrated effective purchasing practices. Worked successfully as a Non-

stock Buyer for a major aerospace manufacturer, and provided the customer

with considerable cost savings.

Strengths:

. Hardworking - Traveled to several facilities that were significantly

behind on purchase orders and work load, and contributed greatly to

get these facilities back in control.

. Customer Service/Customer Relations - Successfully met the customer's

goal of 15% cost savings on purchased goods. Maintained open

communication with the customer to know exactly how to best meet

their needs. Treated each customer as if they were highest priority.

. Negotiator - Discussed discounts, substitutes, price breaks, or any

deal that would provide the customer the best price possible.

. Trainer - Traveled to new storerooms to familiarize fellow employees

to their employer's standard operating procedures and job work

instructions.

. Adaptable - Involved in all aspects of storeroom management, from

sweeping the floor to month end billing. If there was a task to be

done, the task was completed with the utmost care. Diverse work

surroundings were never an issue. Working in an engine repair

facility was handled with the same professionalism as working in a

fiberglass plant.

EDUCATION

B.A. in Government and International Studies, University of South Carolina,

Columbia, South Carolina 2004

PROFESSIONAL EXPERIENCE

Total Wine & More is America's Wine Superstore. They are committed to

having the best wine, beer, and spirits selection. The store carries 8000

different types of wine, 2000 types of spirits, and 1000 different beers.

Total Wines' goal is to provide the lowest prices possible on wine, beer

and spirits while providing quality customer service.

Cashier / Front End Supervisor / Receiver / Wine Associate, August 2010 -

Cur

ren

t

Started with Total Wine as a cashier. Responsibilities consist of

checking out customers and completing their purchase in a helpful and

friendly manner. My proactive work ethic and reliability have resulted

in increased responsibility as the Front End Supervisor. Responsibilities

include verifying that the cash registers are properly prepared for the

workday; entering the totals from the cash registers from the prior

workday into the computer system; ordering cash, if needed; assisting

cashiers, if a problem arises.

Not only was I promoted to the Front End Supervisor, but I was also given

receiving responsibilities. Total Wine feels that my experience in

Procurement works well in receiving. Several days a week, I am

responsible for cross checking Total Wine's purchase orders with our

supplier's invoices. I physically check in the products, balance the

orders, as well as creating the checks to pay for the orders.

I have also been utilized as a Wine Associate with Total Wine, as well.

Total Wine felt my people skills, and professional demeanor would be

successful on the sales floor. My responsibilities as a wine associate,

is to promote Total Wine's Winery Direct wines. Winery Direct wines, are

wines that Total Wine gets directly from the distributor, which results in

a larger profit for Total Wine.

. Promoted to Front End Supervisor due to my reliability.

. Gained receiving responsibilities because of my past experience in

purchasing.

. Utilized as a Wine Associate for my friendly and amiable personality.

Industrial Distribution Group, INC. is a nationwide products and services

company that creates a competitive advantage for customers through

outsourced maintenance, repair, operating, and production ("MROP")

procurement, management, and application expertise. IDG also provides an

array of value-added services and other arrangements, such as Flexible

Procurement Solutions (FPS).

Buyer Trainee and Buyer, September 2005 - October 2008

Started with Industrial Distribution Group as a buyer trainee. Traveled

to a variety of different storerooms to observe how they functioned.

Began filling in for employees who were ill or on vacation. Displayed the

ability to learn quickly, and adapt to new situations. Industrial

Distribution Group decided to put these skills to use at storerooms that

were having problems. A variety of sites were CNC facilities,

specifically, automotive and aerospace manufacturers. During this time,

became familiar with industry leading cutting tool distributors that

provided quality tools at affordable prices. Worked as a non-stock buyer

for two years at a specialized aerospace manufacturer, in Asheville, NC,

specializing in the purchasing of CNC cutting tools. The customer's high

expectations for cost savings and delivery dates were met.

. Helped maintain business with a multi-million dollar account by

getting them caught up on orders.

. Assisted in establishing a storeroom with two multi-million dollar

accounts.

. Inventoried the storerooms and carried out buyer duties.

. Trained many employees, who have effectively become positive

contributors to Industrial Distribution Group.

Hagemeyer China, is a leading distributor of products and services focusing

on Business-to-Business markets in electrical supplies, safety products and

integrated supply solutions

International Accounts, January 2005 - May 2005

Supervised a group that was responsible for establishing a global

integrated supply initiative with a leading hard-drive manufacturer.

Succeeded in locating a warehouse that would be used to supply the

customer, and helped hire a staff to work in the warehouse.

. Worked on a team that an established a global integrated supply

initiative.

. Worked effectively in an incredibly diverse work atmosphere with

native Chinese and Swedish co-workers.

. Created presentations that helped inform the Hagemeyer employees as to

what companies, with a presence in China, Hagemeyer did business with

in the United States.

. Helped inform the sales team as to what companies to contact.

Crowder Construction Company, the Industrial Division is a full-service

contractor. The division is recognized throughout the Southeast for its

industrial expertise and self-performance capabilities in civil,

structural, mechanical, mechanical piping, millwrights, HVAC, electrical

and instrumentation.

Construction Assistant, May 2003 - August 2003

Assisted in the building of a loading station for large supply trucks.

Involved in a wide variety of tasks that helped the construction process

progress smoothly. Displayed a willingness to perform any task, no matter

how small, to help the construction crew.

. Helped redirect plumbing to the loading station towers.

. Poured concrete for loading station slab floor.

. Cleaned and organized the job site at the end of every work day.

Network Controls & Electric, INC. is an electrical and data Installation

Company located in Greenville, South Carolina. Network Controls

specializes in commercial installation, and has provided electricity and

data for many Upstate businesses.

Electrician's Assistant, July 2001 - August 2001

Assisted in the installation of electricity and overhead lighting for

several major Upstate businesses. Successfully installed all of the

electrical work in Cherry, Bekaert & Holland ahead of schedule, and the

work successfully passed the first inspection, which is a rarity.

Installed all the overhead lighting at Hilliard Lyons. Worked long hours

in the summer heat and always kept a positive and helpful attitude.

. Productively installed electricity at several Upstate businesses.

. Tremendously beneficial to the electrician's

. Open-minded to new tasks and willing to work long hours in difficult

surroundings.

Budka's Bagels, was a deli that specialized in made from scratch bagels and

deli sandwiches. Budka's not only served customers that visited the deli,

but they also ran a successful catering service for businesses, schools,

and churches.

Server, September 1998 - June 2000

Made the bagels from scratch, cooked the bagels, and transported them to

the display case. Took orders from customers in a polite and amiable

manner, and prepared their meals with care. Stocked the cooler, cleaned

dishes, and cleaned the entire store. Involved in every aspect of the

deli.

. Served the customers in a friendly and personable manner.

. Asked the customer exactly how they wanted their food prepared, and

followed their instructions with care.

. Formed friendly relationships with customers to boost the deli's

business, and to make the customer feel important.

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