Management Engineer

SHOBHA PRABHAKAR

E-mail- *************@*****.**.** ; Cell : 603-***-**** / 603-***-****

Address : **** ****** ***, ********** *****

EDUCATION

MASTERS IN BUSINESS ADMINISTRATION 2003

ICFAI Business School Regular Course Hyderabad, India

MASTER IN COMPUTER APPLICATION 2002

ICFAI Business School Regular Course Hyderabad, India

BACHELOR OF BUSINESS MANAGEMENT 1999

Seshadripuram Degree College Bangalore, India

SKILLS

Implementation and Upgrade Experience –4 years Experience .

Support Experience ( Techno Functional )– 5 years at Oracle Corporation

11i & R12 Financial Modules

Functional Expertise : Oracle E-Business Suite –

Accounts Receivables, Accounts Payables, Cash Management, GL, Credit Card Implementation,Vertex Integration, Ebtax, Credit Management, SLA, Advanced Collections, Trading Community

Architecture, i-Receivables .

EMPLOYMENT

OCT-2013 – Till Date Fellowes Inc. – USA

Designation : Oracle EBS Functional Analyst

Role : Oracle Financials Functional Lead

Responsibilities :- Manage and Monitor Implementation for UK and Europe Division

- Manage Scoping and Resources for Implementation

- EB-tax and Bank Interface solution Design for Europe and UK .

- Support all User and System issues and Plan for Instances.

- Streamline the Process and Train Users on new processes

- Implement any new Requirements

- Assist Finance team for Audit

- Design Custom Reports as per User Requirement

OCT 2012 – OCT 2013 Wipro Technologies

USA

Designation : Oracle Financials Functional Lead

Project : ECARS R12 Upgrade – Emerson Tools Company

Role : Oracle Financials Functional Lead

Responsibilities : Upgrade 11i to R12 Financial modules ( AP/AR/CM/PO)

Plan and Manage the upgrade activities

Plan 3rd Party Integrations Like VERTEX and PAYPAL

Guide the technical team for Retro-fitment of Custom Objects

Manage the Technical and Functional team onsite and Offshore.

Conduct Pre-upgrade and Post upgrade activities.

Conduct CRP/SIT/UAT Sessions

Create Test Cases

Conduct User Training .

Prepare UPK Training Material

MARCH 2012 -- OCTOBER 2012 Wipro Technologies

USA

Designation : Senior Consultant ( Oracle Financials )

Project : ELENA R12 Upgrade -- EMERSONS ELECTRIC

Role : Functional Lead Onsite

Responsibilities : Upgrade 11i to R12 Financial modules ( AP/AR/CM/PO)

Plan the upgrade activities

Guide the technical team for Retro-fitment of Custom Objects

Conduct Pre-upgrade and Post upgrade activities.

Conduct CRP/SIT/UAT Sessions

Run all Test Cases

Conduct User Training .

Prepare UPK Training Material

FEB 2010 – FEB 2012 Wipro Technologies

Hyderabad

Designation : Senior Consultant ( Oracle Financials )

Project : Rheem Manufacturing Company

Role : Functional Consultant for Financial Track

Responsibilities :

1. Configured:

- EB-Tax For P2P and O2C

- Advanced Collections and Accounts Receivables

Worked Onsite for 4 months to gather requirements and showcase d CRP

and SIT.

2. Worked on End to End Processing for LOCKBOX

3. EDI Inbound Invoices and Receipts Inbound

4. Co-ordinate with Offshore Technical team to develop Custom Codes and

Custom Reports.

5. Prepared FDD as and when required.

6. Trained the MBA Rookies (Fresher’s) on Financial Modules.

7. Train the Trainer for EB-Tax and the Advanced Collections Module

8. TEST CASES :

AP – All Cycles Related to Tax

AR – All Cycles

PO – All Cycles Related to Tax

OCT 2005 – JAN 2010 Oracle India Pvt Ltd

Hyderabad

Designation : Senior Software Engineer

1. Handle functional and technical Service Requests raised by customers.

2. Help customers in Set ups and Period close activities in Financial module.

3. Test the latest Releases.

4. Log Bugs for issues that need code fix

5. Handle Severity 1 Issues for customers. Manage Customer urgency and escalations.

Additional Responsibilities:

--Manage Metrics for the team

Customer satisfaction – Make Service Recoveries

Non bugged issues – ARE ( Advanced Resolution Engineer )

Mentor and train new Joinees

Train customers ( Arrow Electric End Users, IBM Consultants)

Conduct webcasts for customers

Participate in Financial communities

Trainings Attended

R12 – First batch to be trained on R12 Financials

MOAC, SLA, E-BusinessTax, Accounts Receivables, Cash Management, TCA.

Trainings Delivered

(Internal Employees and External Customers)

Accounting and Invoicing – Functional Overview – AR

Advanced Collections R12

Set up and overview of Collections

How to set up dunning Plan -- Webcast for Customers across globe.

Scoring and strategies

Credit Management

Set up credit Management to change the credit profile of a customer.

SLA

Set up SLA

EBtax

Basic Set up of EBTAX.

Core Competencies – Product Expertise,Customer Management, Crisis Management, Team Management.

NOV 2004 – OCT 2005 GE Health Care (GEMS Standards)

GE – Capital (Gecis) – Bangalore

Finance Planning and Analysis (FP&A) [On Oracle Apps and Legacy Systems]

Cost Management

Setting Standard Costs

Generating Transfer Prices

Handling Exchange rate changes.

Monitoring Flow of Data in Oracle and Legacy Systems.

Functional Support for Oracle Apps Global Costing COE.

Trainings:

Oracle Apps 11i (Financial Module).

Fin

Fundas:

6

months

of

training

in

concepts

of

Finance

and

how

GE

performs

it’s

Finance

Functions.

FLOB: Finance The Language Of Business

Negotiation Skills, Building Strong Customer Relationships.

Excel, MS Access.

Jan 2003 – Nov 2004 General Electric (Consumer & Industrial)

GE – India Business Center, Hyderabad.

Credit Analyst

Department: Receivables Management Team (Financial Services).

Manage the Receivables Cycle ( Order to Remittance Cycle ) .

Accounting For Receivables and Bad Debts

Risk

analysis,

Analysis

of

Financial

Statements,

and

Customer’s

Competitiveness

&

Business

Trends,

to

set

up

Appropriate Credit Limits and make proactive steps to limit bad debts.

Working on a day –to-day basis on business Finance, Sales managers and Custome rs for claims resolution and

working capital improvement, through reduction of delinquency with customers.

Receivables management to meet business targets.

Order Management.

Additional Role:

Actively Participated in the Receivables transition from Legacy system to Oracle Apps AR module –

Functional Role .

Leading business Conference Calls for the Claim resolution process involving Finance Managers, Regional

Sales Managers and Claims team for the Zenith Business.

Work for E-magazine as an Editor appreciated by the CEO.

ACCOLADES & AWARDS

On Work

Nominated

for

Young

Achiever’s

Award

for

Rheem

Project

– Wipro

C-sat Champion and Service Oscars for continuous 3 years. – Oracle

Conducted Webcast for Global Customers on Setup for Dunning Letters . -- Oracle

Only member in the team at GE to Earn Cash Incentive for meeting performance

Targets in all the 4 quarters in GE. – GE

Among the Top 22 candidates who made it to GE Finance Program out of the 248 candidates

who applied. – GE

Academics

Secured 22nd Rank for the state of Karnataka in the Pre-University College. (XII STD)

Cultural

Best Dancer Award in the dance competitions at college and school levels.

Successfully Completed Bharatanatyam Junior Exams

Actively participated in Organizing National Level Seminar on Knowledge Management.

PERSONAL DETAILS

Languages Known : English, Hindi, and Kannada

Nationality : Indian

Native City : Bangalore

Current Location : Chicago

Visa : H1-B

SHOBHA PRABHAKAR

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