Customer Service Human Resources

Sophia Kerkoulas

**** ******** ****, *** **, Brooklyn, NY 11210 ( Phone: 917-***-**** ( E-

mail: **********@*****.***

PROFESSIONAL PROFILE:

Experience administrative professional possessing over 10 years expertise

at the executive level of office leadership, relationship and rapport

building, customer service and workforce development. Dedicated and focused

on conveying exceptional interpersonal, oral, writing, and computing

competencies with the professional savvy of communication at all levels.

Extensive experience in positions involving a high degree of trust,

sensitive material and confidentiality.

PROFESSIONAL EXPERIENCE:

PURDY GIRL

New York, NY

Personal Assistant and General Manager

2011-2013

. Provided administrative support to Vice President in a timely and

courteous manner

. Arranged for and manage material for Vice President's meetings with

staff and clients which requires initiative, industriousness and the

ability to work to tight deadlines

. Responded to email enquiries from the general public. Reconcile expenses

and general administrative duties

THE CHUBB INSTITUTE (Athem Collage)

Parsippany, NJ

Graduate Placement Advisor and Senior Executive Assistant

2005-2011

. Management level adviser, assist graduates with; job placement, creating

resumes, interviews, and job specific skills

. Oversaw each graduate from graduation through job placement

. Also assisted senior level management with all things such as all

communications, writing pitches, meeting with vendors and company

executives, answering phones

SUNNY DAYS; 2006-2011

Maplewood, NJ

PERSONAL EARLY INTERVENTION; 2003-2005 Saddle

Brook, NJ

ABA Therapist

2006-2011

. Administering Early Intervention Applied Behavior Analysis with young

autistic children

. Develop and manage ABA home programs including verbal behavior lesson

plans, behavior plans, readiness skills, 1:1 direct instruction and

natural environment teaching

. Maintained all required records and reports as determined by IPP or

school policies

. Responsible for the implementation of educational and behavioral

programs

. Provided recommended ABA services to infants and toddlers with

developmental delays

CEDANT - Advantage Human Resources

Parsippany, NJ

Receptionist

2004-2005

. High volume phone communication, scheduling appointments,

liaison between various departments

. Excelled in role requiring the ability to handle a variety of customer

service and administrative tasks and resolve customer issues with

expediency.

. Demonstrated proficiencies in telephone and front-desk reception within

a high-volume environment. Calmed upset/angry customers, researched and

rapidly solved problems and rebuilt client trust

WOMEN'S CENTER OF COUNTY COLLEGE OF MORRIS

Randolph, NJ

Computer Skills Trainer

2000-2004

. Handled classes dealing with basic computer, keyboard, and Internet etc

. Tutored the basics of using design applications, computer-aided drafting

etc

. Assisted in connecting math, science and technological principles to

everyday life

EDUCATION:

EXPONENTS- ARRIVE

New York, NY

. CCAR Recovery Coach

. AIDS/HIV & Addiction Recovery Treatment Educator Certification

RUTGERS UNIVERSITY

Newark, NJ

. Bachelors of Science, concentration in Business and Special Education

THE STATE OF NEW JERSEY DEPARTMENT OF EDUCATION

Trenton, NJ

. Applied Behavior Analysis (ABA) Certification

2002

COUNTY COLLEGE OF MORRIS

Randolph, NJ

. Associates of Arts, concentration in Business and Education

2001

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