Customer Service High School
Resume:
Carolin Pamela Nuñez
**** ** **** ******, *****, FL 33142
E-mail: *******.********@*****.***
Qualifications
Good verbal and written communication skills
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Computer Skills, with knowledge of Microsoft Word, QuickBooks, Outlook, Excel,
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FACS,CUBS,MLS
Fluent in English and Spanish
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Ability to work without supervision and with individuals at all levels; willingness to work
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as part of a team.
Excellent record of performance and reliability
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Good customer service skills, and problem solving ability
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Ability to manage multiple priorities, attention to detail punctual and reliable
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Work Experience
Visa Inc.
NACCS Call Center Lead, July 2013-March 2014
Visa is an American multinational financial services corporation headquartered in the United
States. It facilitates electronic funds transfers throughout the world, most commonly through
Visa-branded credit cards, debit cards, and prepaid cards.
Responsible for:
Working with more than one system at a time/ Learning new systems weekly
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Answering Inbound and outbound calls/ Servicing inbound customer claims
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2 Page
Update company system daily
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Filing dispute claims and Fraudulent activity
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PK Management Group Doral, FL
FASC Field Assets Coordinator, October 2012-June2013
PK Management Group works directly with HUD (US Department of Housing & Urban
Development) owned properties under foreclosure bringing the properties up to code and placing
them back on the market.
Responsible for:
Working with more than one system at a time/ Learning new systems weekly
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Photo/Bid processing & approval
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Answering Inbound and outbound calls/ Servicing inbound customer claims
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Work with HUD GTR’s & vendors for assistance
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Negotiate bid and prices
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Filing
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Update company system daily
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Domestic Renovators Inc. Doral, FL
Accounts Coordinator/Property Preservation Representative, Sep 2010-October 2012
Domestic Renovators is a Property Preservation company which preserves bank owned
properties under foreclosure, Also a construction Rehabilitation company.
Responsible for:
Solving client claims/Answering inbound and outbound calls
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Collecting payments
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Mapping and coordinating routes
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Working with more than one system at a time
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Interpreting for other co-workers in Spanish
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Answering Inbound and outbound calls
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Work with Banks and Clients for assistance
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3 Page
Negotiate bid and prices with banks
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Learning new systems weekly
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Update company system daily
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GMAC Property Preservation Coral Gables, FL
Accountant/Accounts Coordinator, May 2009- August 2010
GMAC is a Property preservation company preserving in the US and in Puerto Rico working
with nationally well-known banks.
Responsible for:
Collecting payments from banks
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Solving client claims/Answering inbound and outbound calls
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Working with more than one system at a time/ Learning new systems weekly
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Answering Inbound and outbound calls
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Work with clients
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Photo processor
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Crew dispatcher
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Mapping and route coordinating
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Saad Homes Corp. Miami Lakes, FL
Saad Homes is a well-established construction and remolding company of high-end homes, Well
known in the industry and family owned business.
Data Entry/Marketing Assistant, October 2008- April 2009
Responsible for:
Clients claim solver and follow-up
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Answering phone calls and writing detailed messages
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Setting appointments with prospect clients
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4 Page
Making & setting up proposals
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Opening files
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Processing invoices for payments
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Collecting payment/Making Payments
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EDUCATION
2006-2010 Coral Gables Senior High School Miami, FL
High School Diploma.
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2010- 2013 Miami- Dade College Miami, FL
A.A. Engineering in Recording
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2013-Present Florida International University Miami, FL
Working towards a Bachelors in Engineering in Recording
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C arolin Pamela Nuñez
Dear, Sir or Madame
I would like to thank you for your t ime and consideration to review my resume for the
available position. After reading the overview about your company operations, I feel that my
k nowledge and avid mind will help improve this business and will also give me the
opportunity to learn more and grow more within this industry which is growing more on
t he daily basis I am fur ther convinced that my background and skills coincide well with
your needs. I must say that I am sure that my communicative skills and dis enrollment will
help you enhance your business with former clients as well as with old clients. Hence, with
my creative and avid mind, I am sure to easily learn the company and i ts services.
Fur thermore I feel that I’m great dealing with the public and being a part of a team.
T hroughout this time, I have successfully resolved supervisor’s claims and accurately
recorded complex orders with consistent praise from my supervisors.
5 Page
In addition to my qualifications and experience, I will bring excellent work habits and
j udgment to this position. With the countless demands on your time, I am sure that you
require people who can be t rusted to carry out their responsibilities with minimal
supervision.
I look forward, to hearing from you concerning your hir ing decision. Again, thank you for
your t ime and consideration.
Carolin Pamela Nuñez
Carolin Pamela Nuñez
Enclosure
C arolin Pamela Nunez
1521 NW 29th Court
Mi ami, FL 33125
*******.********@*****.***
References
Kayvan Peujohan
Supervisor
P K Management Group
8095 NW 12th Street
M iami, FL 33176 Suite 400
786-***-**** Ext 1401
Ambar Payano
6 Page
Co-worker
PK Management
8095 NW 12th Street
M iami, FL 33176 Suite 400
786-***-**** Ext 1432
Hen ry Ma rtinez
Supervisor
Domestic Renovators
10763 NW 23rd Street
M iami, FL 33176
Contact this candidate