Customer Service Manager
Resume:
MONICA RIOS
Houston, TX 77075
************@*******.***
CAREER OBJECTIVE
Seeking a permanent career path opportunity in the Administrative Field,
which will utilize my successful, professional experience as well as my
education.
EMPLOYMENT EXPERIENCE
Williams Brothers Construction Company
Accounting clerk
March 2006-March 2014
. Work closely with AP Supervisor as well with two other AP Clerks.
. Work closely with all Supervisors out in the field.
. Worked closely with all Williams Brothers field office managers.
. Data entry on a daily basis of 100 or more PO Requisitions.
. Data entry of over 50 or more vendor invoices.
. Worked closely with all vendors through email or by phone.
. Processed all checks and mailed out.
. Processed all supervisor expenses.
. Processed all police officers time and process checks.
. Processed all Williams Brothers utility invoices for Main office and
all field offices.
. On a monthly basis processed all truck rent checks.
. Process an Excel spreadsheet for the owner every week of amount of
checks processed for that week.
. Helped out answering phones for receptionist.
GJR Management Holdings, LP-Houston, TX
Treasury Cash Management Assistant
April 2000-June 2005
. Work closely with CFO and Controller on intense daily cash
management.
. Create and maintain excel spreadsheet for daily Cash Disbursements.
. Daily import and close review of current and previous day detail cash
summary.
. Daily review and oversee bank account(s) debits, credits, floats and
daily exception reports.
. Prepare, manage and deliver daily cash deposits.
. Heavily responsible for initiating daily on-line wire transfers with
various financial institutions for entire company portfolio.
. Daily contact with banking representatives, including
establish/terminate operating bank accounts, issuing stop pays,
verifying check clearance and daily cash management follow up as
needed.
. Approve and process all A/P Petty Cash reimbursements for entire
company portfolio tenant deposit refunds and tenant rebates.
. Monthly G/L and Access database entry of recurring manager bonus
transactions.
. Customer service support includes heavy contact with tenant base as
well as property management personnel.
. Organize and maintain all treasury, banking, wire transfer documents,
cash management detail and A/P related refund/rebate detail.
. Also perform special projects, as needed, at request of management
personnel as well as cooperate in relief receptionist and mail
distribution duties.
March 1999-April 2000
. Operations Department Assistant.
. Responsible for administrative functions such as filing and data
entry.
. Worked closely with the General Manager.
. Maintained the daily count of rental sales.
. Distributed all memos and faxes from the General Manager to all
properties.
. Prepared the weekly schedule for relief personnel.
. Maintained background check information for new managers.
March 1999-January 1997
. Hired on as accounts payable processor and assistant to Payroll
Supervisor maintaining various tasks with heavy Access database input.
Medi-Plus Nationwide, Inc.-Houston, TX
Accounting Assistant
January 1994-January 1997
. Worked closely with the Controller maintaining operating accounts.
. Responsible for accounts receivable, accounts payable, and
collections.
. Copied and invoiced all Medical Records for various companies.
. Prepared and managed daily deposits.
. Input daily data entry of Medical Records.
American Trading and Production Corporation-Houston, TX
August 1993-November 1993
Receptionist
. Contract Receptionist for two departments in the Oil Industry.
. Maintained and organized various files for both departments.
. Filed all files of site maps.
Roderick N. Frazier, MD-Houston, TX
June 1993-August 1993
Front Office Assistant
. Created, filed and maintained patient medical records.
. Collected and keyed in patient payments daily.
. Related all calls of renewal prescriptions for patients from the
pharmacists to the nurse.
. Balanced and maintained all patient payments at the end of the day.
. Handled all aspects of office administration, patient database
information, and customer service.
EDUCATION
Houston Community College Medical Coding/Billing
Education of America-Houston, TX Certificate in Office
Administration
San Jacinto College, South-Houston, TX Basic college and administrative
courses
COMPUTER SKILLS
Microsoft Applications Software includes Excel, Word, WordPerfect 5.1,
Access, Outlook. Libra Accounting software, IBM Registers, NCR registers,
10-key by touch, Postage Meter. Treasury Management Services include Bank
of America Encore, Wells Fargo PC Manager, and Hibernia TowerNet.
REFERENCES
Available upon request
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