Customer Service Accounts Payable

ELIZABETH ANN STORM

**** **** ********* ** *******, AZ 855041 • 602-***-**** ************@*****.***

Accounts payable specialist with ten years of experience and proven track record of

successfully bringing past-due accounts cur rent through effectively negotiating

p ayment a r r angements.

SUMMARY OF QUAL IF ICAT IONS

• Bachelor of Science; Associate of Science

• Key Competencies:

Accounts payable & receivable Collections Data entry / Invoice

Maintaining GAAP Skip-trace activities Verification

Account Reconciliation Customer service Negotiating payment

a rrangements

• Strong skills in communicating clearly and firmly with customers under difficult

circumstances; focused on details and accuracy; successfully manage multiple priorities

concurrently.

• Computer Proficiencies: Microsoft Word and Excel, JD Edwards, Lotus Notes, Quick Books,

Epicor, ASA400, Yardi

Professional Experience

F inancial Accountant March 2014 - Present

Cushman and Wakefield

• Verify all information on invoice with PO, GL, approvals, bill to address and service

address

• Work with Facility Managers and vendors, process invoices for payment, process mail

Accounts Payable Specialist July 2013 – Februa ry 2014

American Residential Properties

• Assist the AP manger

• P rocess work orders and End of month accrual report

• P rocess refund checks

Jr. Buyer Janua ry 2013 -April 2013

Sony Biotechnology I nc.

Formerly i-Cyt, Sony is a Life Science Research and Development of cytometry equipment

• Responsible for placing purchase orders

• Setting up new suppliers

• I nteracting with suppliers and colleagues

Accounts Payable Specialist September 2005 - December 2012

VESUV IUS USA Champaign, I l l inois

World leader in the design, engineering, manufacture, and delivery of refractory products,

systems, and services for high-technology industrial applications; headquartered in Brussels;

Champaign, I L Service Center employs 150 specialists in the areas of accounts payable &

receivable, sales, purchasing, and research / development.

• Process $500,000 per week in Canadian and U.S. invoices; perform data entry and verify

purchase order prices against charges on invoices; prioritize invoices according to cash

d iscount potential and payment terms.

• Prepare and issue an average of 200 checks per week, obtaining required signatures and

d istributing checks to payees; audit credit card bills monthly.

• Interface with customers and vendors via phone, FAX, and email to resolve billing

d iscrepancies and update remittance addresses.

• Carry out administrative duties, such as fil ing, distributing incoming mail, and assisting

w ith establishing new credit l imit recommendations.

• Assist with month-end closings.

• Saved the company $200,000 by detecting an instance of double-billing for freight by a

vendor.

Collection Specialist September 2002 - September 2005

VESUV IUS USA Champaign, I l l inois

World leader in the design, engineering, manufacture, and delivery of refractory products,

systems, and services for high-technology industrial applications; headquartered in Brussels;

Champaign, I L Service Center employs 150 specialists in the areas of accounts payable &

receivable, sales, purchasing, and research / development.

• Set up l iens, documented personal data, initiated skip traces, and worked with Dun &

B radstreet reports to calculate appropriate credit to extend to a client-company.

• B usiness to Business Collections.

• Reduced bad debt by 75%.

Collector April 2001 - July 2002

HOUSEHOLD F INANC IAL CORPORAT ION Carmel, I ndiana

Subsidiary of HSBC North America Holdings, Inc. (one of the nation’s largest bank holding

companies by assets) that provides credit cards, specialty insurance products, and servicing for

a l iquidating portfolio of residential real estate loans and unsecured loans; 300 employees at

t he Carmel, IN location.

• Contacted an average of 300 customers per day, via automatic dialing system, to negotiate

payment arrangements that would bring their auto and home loan accounts to current status.

Charge-Off Collector Februa ry 2001 - April 2002

CARMEL F INANC IAL CORPORAT ION Carmel, I ndi ana

One of the dominant secondary lenders for the in-home water treatment industry; provides

f inancing to thousands of customers throughout the U.S. to purchase a wide variety of exterior

home improvement products, as well as above-ground swimming pools, spas, tanning beds,

and HVAC units.

• Located and contacted an average of 200 customers per day with overdue accounts to

negotiate payment arrangements.

• Set up l iens, documented personal data, initiated skip traces, and worked with Dun &

B radstreet reports to calculate appropriate credit to extend to a client-company.

• Increased personal productivity by 25% through efficient management of multiple accounts

concurrently (reviewing notes on one account while automated dialer was r inging another

account).

• Maintained 75-80% collection rate, achieving top 5% status out of 75 collectors.

Education and T r a ining

Bachelor of Science - BUSINESS 2006

Eastern I l l inois University Charleston, I l l inois

Associate of science - culinary arts 1986

Vincennes University Vincennes, Indiana

Professional Development

Completed in-house training courses at Vesuvius USA:

Excel Fred Pryor Seminars (2013)

Advanced Excel Fred Pryor Seminars (2013)

Excel I and I I (2011)

Managing for the Non-Professional Manager (2009) Word (2003)

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