Customer Service Sales

Amanda Rivera

*** * *** ****** *** *d New york, Ny 10009 347-***-**** *****************@*****.***

OBJECTIVE

To obtain an entree level entry position where I can learn and become a long-term, valued asset to the company.

EDUCATION

June 29, 2012 High School Diploma

• Senior Committee - Organized fund raising events

• Honor Roll - 2009, 2010, 2011

August 23, 2014 Rio Salado

•Major: Business Management

EXPERIENCE

Sep 2014 Security training and license

Radiant Training 566 7th Avenue New York, NY 10018

•Obtained 8 & 16 hour security certification

September 2012 - Hostess/Barista

Starbucks Corporation 111 Worth street New York, NY 10013

•Delivers customer service that creates inspired moments in each day.

• Provides high quality beverages, wholebean, and food products for customers

•Acts with integrity and honesty, to promote Starbucks culture, values, and mission.

•Responds to customer and store needs by constantly evaluating environment and customers for cues.

•Follows Starbucks operational policies and procedures, including those for cash handling.

•Maintains store cleanliness and sanitation standards.

•Assists with the training of the new partner while positively reinforcing successful performance and giving respectful and encouraging coaching as need.

January 2011 - July 2011 Waitress/Hostess/Bartender

Cheeburger CheeBurger 222 7th Ave. Brooklyn, NY 11215

• Provide customer service with a smile at all times.

• Collect payment from customers.

• Combine and serve a variety of drinks.

• Serve food or beverages to patrons.

• Replenish supplies of food, tableware or linen.

• Use Computers to enter, access and retrieve data.

• Resolve customer complaints.

• Constantly use up sale techniques.

• Phone Inquires/sales.

SKILLS

• Maintains regular and consistent attendance and punctuality.

• Demonstrates the behavior of anticipate, connect, personalize and own and service basics to exceed customer expectations

• Always looking for opportunities to increase sales and control costs

• Maintains a calm exterior presence at all times, to provide a comfortable store environment

• Seeks to promote customer Loyalty and brand image

• Flexible, reliable, and dependable

• Maintains a professional appearance, attitude and demeanor at all times

• Basic knowledge of PC and computer software

• Has relentless drive to meet and exceed personal and team goals; inspires others to do the same

• Demonstrates patience, resilience and a calm exterior during periods of uncertainty, high pressure or crisis.

Contact this candidate