Customer Service Administrative Assistant

Courtney Kut

Executive Administrative Assistant

P.O Box 252 - Dudley, MA 01571

************@*****.*** - 774-***-****

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs

professionalism and superior communication skills to meet client and company needs.

HIGHLIGHTS:

Microsoft Office proficiency, Proper phone etiquette, Time management, Excel spreadsheets, Appointment

setting, scheduling, Social media knowledge, Strong problem solver, Customer service oriented, Human

service laws knowledge.

ACCOMPLISHMENTS:

Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team player attitude.

WORK EXPERIENCE

Pandora Specialist/Administrative Assistant

Garieri Jewelers - Sturbridge, MA - February 2013 to Present

Operated a cash register to process cash, cheque and credit card transactions. Maintained knowledge

of current promotions, policies regarding payment and exchanges, and security practices. Placed special

orders and called other stores to find desired items. Explained information about the quality, value, and

style of products to influence customer buying decisions. Recommended merchandise based on customer

needs. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly

physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for

customers.

Nanny

Self Employed - Brimfield, MA - September 2010 to January 2012

Responsibilities

Cleaned the house, including laundry, sweeping and mopping. Scheduled doctor, dentist and haircut

appointments. Physically and verbally interacted with children throughout the day. Administered medication

and minor first aid when needed. Engaged children with games and puzzles. Offered detailed daily reports

that outlined each child's day. Promoted good behavior by using positive reinforcement methods. Maintained

a child-friendly environment with engaging activities and continuous access to the outdoors.

Executive Administrative Assistant/Medical Assistant

Page Chiropractic Health Center - Webster, MA - November 2009 to September 2010

Acquired insurance authorizations for procedures and tests ordered by the attending physician. Wrote clear

and detailed clinical phone messages for physicians. Scheduled patient appointments. Examined diagnosis

codes for accuracy, completeness, specificity, and appropriateness according to services rendered. Scheduled

radiology exams for patients. Completed registration quickly and cordially for all new patients. Interpreted

medical reports to apply appropriate ICD-9, CPT-4, and HCPCS codes. Confirmed patient information,

collected copays and verified insurance. Demonstrated knowledge of HIPPA Privacy and Security Regulations

by appropriately handling patient information.

Administrative Support

Diamond Staffing - Webster, MA - January 2009 to October 2009

Managed receptionist area. Made copies, sent faxes, handled all incoming and outgoing mail correspondence.

Distributed incoming packages to each department. Organized filed, developed spreadsheets, faxed reports

and scanned documents.

Administrative Assistant/Personal Assistant

MPS, AT&T authorized retailer - Framingham, MA - June 2008 to October 2009

Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day to

day calendar for the company's senior director. Received and screened a high volume of internal and

external communications, including email and mail. Maintained up to date department organizational chart.

Supplied key cards and building access to employees and visitors. Created weekly and monthly reports and

presentations.

Medical/Administrative Assistant

Fallon Clinic - Worcester, MA - July 2007 to February 2008

Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues. Made copies,

sent faxes and handled all incoming and outgoing correspondence. Managed the receptionist area, including

greeting patients and visitors. Responding to telephone and in-person requests for information. Recorded and

filled patient data and medical records. Wrote clear and detailed clinical messages for physicians. Monitored

shared email in-boxes and ensured inquiries were addressed.

Head Receptionist

Overlook Masonic Home - Charlton, MA - August 2005 to July 2007

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information. Greeted and registered guests and issued room keys. Assisted guests with any special

requests during their visit. Contacted housekeeping or maintenance staff when residents or guests reported

problems.Respond and assist in emergency situations.

EDUCATION

Shepherd Hill Regional High School - Dudley, MA

Quinsigamond Community College - Worcester, MA

Bunker Hill Community College - Boston, MA

Contact this candidate