Sales Customer Service

Anthony S. Mizvitowicz

**** ***** ****** ? Philadelphia, PA 19149

215-***-**** ? ************@*****.***

www.linkedin.com/pub/anthony-tony-mizvitowicz/25/406/996

SALES LEADER / OPERATIONS MANAGEMENT

Results driven Sales Leader with national experience in auto parts sales,

sales team management and multi location management. Innovative management

style produces not only sales that exceed expectations but profitability in

line with corporate projections. As an operations leader, emphasized the

importance of quality team building and team synergy. Strong focus on

providing customer service that exceeds expectations while producing bottom

line profit.

Strengths include:

. Training Sales Teams

. New Business Development

. Recruiting Sales / Ops Team

. Sales Program Development

. Sales Team Management

. Selling to Independent Shops

. Contract Negotiations

. Developing Strategic Plans

. Client Presentations

. Competitive Intelligence

. Commercial Fleet Sales

. Managing Pricing / Discounts

. Inventory Management

. Cold Calling Prospects

. P&L Management

. Motivating Teams

. Multi-location Management

. Warehouse Management

. Improving Operations

. Budget Development

. Mentoring / Coaching

EXPERIENCE SUMMARY

PEP BOYS MANNY MOE & JACK, Philadelphia, PA 1996-2013

Parts, tires & service with sales of $3B annually.

National Accounts Sales Manager (Export/Bulk Sales) (2008-2013)

Offered strategic and tactical direction for a highly successful team of

90+ sales representatives.

. Represented Pep Boys in various trade shows and events nation-wide and

in Puerto Rico.

. Negotiated contracts, rebates, and reward programs.

. Grew the National Accounts program to $30M from $1.5M while going

through multiple leadership / program changes.

. Cultivated key account relationships on a corporate level.

. Maintained relationships with large national repair chains through

excellent customer service and follow through.

. Maintained full accountability for P/L statement for all three lines

of business > $30M.

. Recruited, trained and led export/bulk sales team of 17 employees

directly; worked international shows.

Manager of Sales Coordination (National Responsibilities) (2002-2008)

Responsible for national training of >100 field associates and four

Regional Sales Managers in sales and marketing techniques including Action

Selling and Consultative sales and closing techniques.

. Ran comp increases YOY and focused on increasing profits.

. Implemented educational measures to ensure sales team understood

profitability, directly resulting in increase of gross profit margin

by 3%, "It's Sales at the right cost, not at any cost".

. Designed and implemented online sales training material still in use

by corporate today.

. Developed two Best Practice books for sales and operations of the

commercial business, still in use.

. Conducted quality assurance measures such as ride-along with sales

team to continuously evaluate and coach technique and performance.

. Acted as a trouble shooter, traveled markets nationally fixing

troubled commercial operations and sales programs.

Director of Commercial Sales (East Division) (1999-2002)

Full P/L accountability ($60M) for East Coast commercial sales &

operations. Recruited, hired, trained and managed four regional sales

managers and 55 representatives.

. Replaced non performing personnel with top performers.

. Focused on independent shops by cold calling and maximizing account

purchases.

. Key liaison between commercial and retail operations group.

. Worked with corporate support team to roll out commercial program

nationally.

Commercial Business Manager PA, NJ, DE, NY. (1997-1999)

Managed sales and profitability for Region, recognized as the #1 region (of

6) in sales, average per store, gross profit percent, gross profit dollars

and contribution to overhead.

. P&L accountability > $30M.

. Recruited, trained and managed a team of 12 sales representatives.

. Hired and mentored two reps who were promoted to regional sales

managers.

. Focused on independent shops by cold calling and maximizing account

purchases.

. Responsible for scheduling and conducting customer events to maintain

client relationships and viability.

PEP BOYS MANNY MOE & JACK (continued)

Sales Representative (1996-1997)

Brought on as first hire for commercial program, helping to build business

segment from start up.

. Led first store to reaching goal of $20,000 per week average in

commercial sales with a 36% margin within 120 days of start-up.

. Focused on independent shops, car dealerships and national chains.

. Hired and developed countermen at ten locations to professionally

represent start-up venture.

. Taught the commercial business to retail-oriented company associates

at all levels.

SUPCO AUTOMOTIVE, Philadelphia, PA 1986-1996

Wholesale Auto Parts selling to jobbers and directly to independent repair

shops.

Sales Representative/Sales Manager

Responsible for sales, gross profit margin, sales increases, account

maintenance and company partnerships to increase knowledge and awareness of

industry advances.

. Promoted to sales manager overseeing six area sales reps.

. Ranked number one in sales and gross profit margin as a sales rep.

. Traditional three step distribution sales representative.

. Serviced over 45 accounts in PA, NJ & DE.

STAR AUTO PARTS, Philadelphia, PA 1980-1986

Multi Unit Manager

Responsible for day to day operation of five store auto parts chain with

over 40 employees. 98% was commercial business at dealerships, fleets and

independent repair shops.

. Replaced non-performing employees when they didn't respond to action

plans and coaching.

. Worked closely with vendors to set up training events for employees

and customers.

. Negotiated pricing with vendors.

. Managed machine shop operation as well as performed most highly

technical machine work.

. Managed activities of four outside sales representatives as well as

made sales calls on major accounts.

. Responsible for sales, margin and growth plan.

EDUCATION AND CERTIFICATIONS

. University of the Aftermarket-Northwood University Leadership 2.0,

2000

Dale Carnegie Business Management for Leaders, 1997

. ASE Parts Specialist/Repair Certified

. MAC Certified

. Parts Pro Certified / Tire Specialist Certified

. Numerous manufacturer/company specific certificates

www.linkedin.com/pub/anthony-tony-

mizvitowicz/25/406/996

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