Customer Service Manager
Resume:
Joanna Murphy
**********@***.***
Syosset,
NY Mobile (516)
Summary
I am an experienced dental financial/office manager with over 20 years'
experience. Consistently and successfully, I delivered superior results in
a wide variety of management situations. I often work 2 offices at the same
time, hence why you see so many. Please note they do overlap each other.
Project Management Expense Management / Cost Control Technology
Management
Communications Leadership Quality Service
Operations Management Computer training Strong
Interpersonal
Skills
Professional Experience
Richard Zalkin, DMD, Huntington,
NY 2013-
present
Office/Financial Manager
Run and operate a general dentist practice. Insurance collections, private
collections,
Customer service, making appointments, case presentations
Alexander Barsky, DDS
Valley Stream, Ny 2012-present
Office/Financial Manager
Run and operate a general dentist practice. Insurance collections, private
collections,
Customer service, making appointments, case presentations
Lyris Mansoor DDS, Samuel Rudick, DDS NY, NY
Office Manager 2008-
2012
Run and operate a general dentist practice. Insurance collections, private
collections,
Customer service, making appointments, case presentations
Financial Manager 1999- 2012
Insurance coordinator for 2 practices in Manhattan. Responsible for of all
aspects of billing and collections, insurance and private. Sign up of new
plans. Production and collection statistics for both practices. Increased
collections in first office by 100%, increased collections in second office
200%.
Insurance Billing and collections
. Capitation, DMO, PPO, and fee for service plans
. Tracking and resolving of all insurance claims
. Computer training and troubleshooting
. Financial and production statistics
. Treatment planning and financial agreements
. Private collections
. Problem solving
. Credentialing and re-credentialing
. Collected in excess of $1.3 million per year in insurance
Frank Korowitz, DDS, Valley Stream,
NY,
2007-2011
Financial Manager
Insurance coordinator and collections. handle all aspects of collections,
insurance and private
Morris Park Dental, Bronx,
NY 2008-
2010
Financial Manager
All aspects of collection, private and insurance
Gary Cohen, DDS, Lynbrook,
NY
2007-2008
Office Manager
Run and operate a prosthodontic office. Case presentations, Treatment
plans, Scheduling, billing and collections, staff management, ordering of
supplies.
Marathon Dental Services, Queens, NY
1996 -
1998
Financial Manager
. Insurance Billing: Dental, Medical, No-Fault
. Payment contracts
. Tracking and resolving of all insurance
Boulevard Dental, P.C... Queens,
NY
1994 - 1996
Financial Manager
Insurance coordinator and collector for multi doctor union practice.
Lloyd K. Elkowitz,
DDS
1993 - 1994
Project Coordinator
Provided support where needed.
.Insurance billing
.Reception and scheduling
.Chairside assisting (occasional)
.Coordinator, Case presentation
Equicor/Cigna
1986 - 1994
Dental Claims Analyst/Reviewer
. Review and pay dental claims according to policy provisions
. Recoup overpayments
. Provide customer support as needed
. More than twenty groups serviced
. Quality level better than 99%
. Read x-rays and determined which claims needed to be seen by the
dental consultant
. Checked and released all claims over $1000
Computer Trainer/Problem Solver/Consultant
Dawn Sosnick, DDS,, Greenlawn,
2010-2012
Island Smile Dental Group,
Levittown,NY 2012-
2014
That Broadway Smile, Massapequa,
NY 2011-2012
Richard Abuhoff, D.D.S., Plainview, NY (516) 935-
Kiddsmiles, North Babylon, Manhasset,
NY 2009
Richard Rongo, DDS, Huntington,
NY 2008-2011
Daniel C. Block, D.D.S, Rego Park,
NY 1997-2000
Education and Certifications
Member of 1984 graduating class, Walt Whitman High School
Certificate of completion for dental assisting and office management,
1984 graduating class, LA Wilson Technological Center,
Completed Staff Driven program January 2006.
COMPUTER SKILLS
Hardware: Hardware and software installations and upgrades
Software: MS DOS, Windows, MSWorks, MS word, MS Excel, MS Money, MS
Publisher
Custom: Dentrix, Easy Dental
Contact this candidate