Customer Service Medical

CLARISSA ROSARIO

*** ******* ***., ***. #**, Bronx, NY 10451

Cell: 347-***-**** Email: *****************@*****.***

OBJECTIVE: To obtain a full time position in a health care organization in

which I can offer excellent customer service skills and have the

opportunity for growth and advancement.

EXPERIENCE:

6/26/11 to Present Partners in Care Home Attendant Agency (Home

Attendant)

1250 Broadway, New York, NY 10001, 212-***-****

Responsible for the daily care of two elderly patients who reside in

different locations of the Bronx, NY. Responsible for assuring patient

takes their medication according to their schedule. Monitor sugar levels,

pulse and blood pressure of both patients. Accompany patients to medical

appointments, governmental offices, bank, supermarket and all necessary

locations. Maintain personal patient's health records such as laboratory

test results and radiology records and treatment plans. Maintain patient's

personal documentation files up to date. Responsible for cooking all meals

for each patient.

10/10 - 11/10 Externship at Progressive Medical Associates (Medical

Billing & Coding Program)

90 East End 84th St., New York, NY 10028, 212-***-**** Supervisor:

Brian Beck

Schedule medical and radiology appointments for patients. Usage of Sage

Intergy Practice Management Software in order to verify patient insurance

information and account balances. Contacted insurance companies in order to

confirm eligibility, benefits and co-pay information as well as obtain

prior approval for special testings. Conducted heavy telephone contact with

insurance companies in order to process patient's claims and have them

approved. Collected co-pays from active patients utilizing the Intergy

Software Program.

1/08 - 6/09 (Mail Processing Clerk) U.S. Postal Services 558 Grand

Concourse, Bronx, NY 10451 718-***-**** Supervisor: David Cumberbatch

Prepared work area, ensured all necessary support equipment and materials,

including labels, trays and containers were in place prior to begin working

shift. Sorted outgoing mail in appropriate trays which were at least 50

pounds in weight. Cleaned work area at the end of shift. Assisted new staff

in operating sorting machine.

5/07 - 1/08 (Cashier) Burger King Fast Food Restaurant 1380 Jerome

Ave., Bronx, NY 10452

718-***-**** Supervisor: Eliana Aretta

Assisted customers in providing correct food orders and handled money

transactions. Ensured customers well properly served and satisfied with the

service provided. Assisted the manager with requested daily tasks. Trained

and mentored new staff members in register operations. Prepared food inside

kitchen for all customers. Maintained premises cleaned and disposed of

trash on a daily basis.

EDUCATION:

2009 - 11/2010 Sanford Brown Institute - Medical Billing & Coding

Certificate Program, New York, NY

2002 - 2006 Community School for Social Justice, H. S. Diploma, Bronx, NY

SKILLS:

Typing speed 45wpm, Microsoft Office Products, use of fax machine, copier,

scanner, adding machine, and cash register. Usage of Sage Intergy Practice

Management Software.

Fluent in English and Spanish. References available upon request.

Contact this candidate