Customer Service Administrative Assistant

Iliana Ramirez

Recruiter - Progressive Home Health Services

New York, NY

**********@*****.*** - 347-***-****

Dynamic, motivated and dedicated professional seeking and opportunity to use my skills, knowledge and

experience to add value to your organization.

WORK EXPERIENCE

Recruiter

Progressive Home Health Services - New York, NY - June 2010 to Present

Recruit and screen candidates for Home Health Aide positions.

- Communicate in detail job duties, compensation, benefits and work conditions to candidates.

- Ensure pre-employment testing, I-9 paperwork and hiring processes adhere to all equal employment

opportunity (EEO) legislation, the American with Disabilities Act (ADA), Department of Health as well as other

government compliance requirements.

- Process all new hire documentation and carefully review applications for accurate information such as

education, job experience, training and job skills

- Input and manage accurate candidate information in Microsoft Access database.

- Assist the Director with meeting, communications and data management.

- Attend job fairs

- Assist Director HHA job posting on newspaper as well as some online posting

- Complete employment verification for aides

Administrative Assistant

Manhattan Fertility Center - New York, NY - February 2007 to June 2010

In charge of front desk at a busy office by greeting patients, signing them in and preparing charts for the

Doctor's review.

- Responsible for check out duties such as the collection and reconciliation of all payments as well as

scheduling and confirming follow up appointments using Microsoft Outlook.

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- Managed medical records by adhering to HIPPA regulations to ensure safety and confidentiality of patient

records.

- Handled all incoming and outgoing correspondence including retrieving and filing lab reports.

- Screen incoming calls and take accurate messages

Administrative Assistant

Bravo Pizza - New York, NY - March 2003 to February 2007

Assisted the Director of Sales by maintaining up to date account records and scheduling meetings

- Created monthly flyer to promote specials for store

- Handled all Corporate Account transactions while providing excellent customer service.

- Maintained organized records of invoices and payments using Microsoft Excel.

- Accurate reconciliation of books to control sales for corporate accounts at the end of each month in Microsoft

Excel.

- Handle incoming and outgoing mail and faxes

- Screen incoming calls and take accurate messages

EDUCATION

Bachelor of Business Administration in Human Resources

Herbert Lehman College - Bronx, NY

2011

ADDITIONAL INFORMATION

SKILLS PROFILE

- Fluent in Spanish -Team player

- Detail Oriented - Results-oriented

- Recruiting -Customer Services

Technical: Microsoft Office (Word, Excel, Access, Outlook, Powerpoint)

Contact this candidate