Customer Service Representative

Kathleen Bride

**** ********* **. ******, ***** *7338

Phone: 281-***-**** E Mail: *******@***.***

KB

Objective

My objective in life is to learn more and grow, not only professionally but also personally. I am seeking a challenging

career where I can utilize my talents, knowledge, and communication skills.

Experience

Participant Service Representative, Mercer, Houston 8/2013 Present

Assisting participants with Health and Welfare, 401k, and Pension benefits. Working an average 40+ hours a week.

Explaining the steps and backup documentation needed to initiate and process a Qualifying Life Event. Promoting self

help and assist in troubleshooting through the benefits website.

Student Assistant, Kin’s Market UT, Austin 2/2011 5/2013

Worked at the front of the store on the register as cashier an average of 15 hours a week. Courteously answer customer

service questions. Occasionally assist with stocking, food preparation, and inventory management.

Education

Bachelor of Arts 8/2009 5/2013

Graduated from The University of Texas at Austin with a Major in American Studies and a Minor in Communications.

GPA: 3.10

Skills

Microsoft office products: Outlook, Excel, Word and PowerPoint.

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Oracle Siebel

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Citrix and Benefits Workstation

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Portal Proxy

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Knowledge Base

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Administration Foundations

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Plan OnLine

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Document Management

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Experience with Health and Benefits, Defined Contributions, and Defined Benefits

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• Excellent analytical skills that have assisted my quick learning abilities, strong oral and written communication,

and attention to detail

Contact this candidate