Customer Service Administrative Assistant
Resume:
Marilyn Bridgewater
Hackettstown, NJ *****
*************@*****.***
QUALIFICATIONS SUMMARY
High-performance assistant with extensive years of Administrative and Office Management experience. Decisive,
highly-organized, and detailed oriented, with exemplary customer interface, interpersonal, and oral/written
communications skills. Very strong project management, leadership, and staff management skills.
• Extensive experience and education in Office Administration, including customer service, sales support,
benefits coordination, and time/attendance reporting
• Strong qualifications in executive and general administration, including international travel/schedule
management, correspondence management, report generation, procurements, fiscal administration/funds
oversight, and business analysis.
• Advanced computer skills in word processing, spreadsheet, and database management software. Expertise
researching, formulating, inputting and extracting data for all types of special and recurring reports.
• Excellent multi-tasking and problem-solving skills. Valued for ability to manage daily operations, meet
deadlines, and develop new administrative processes and procedures to enhance performance.
• Work independently to complete department functions to comply with priorities and deadlines.
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PROFESSIONAL EXPERIENCE
FOREST LABORATORIES INC., JERSEY CITY, NJ
ASSOCIATE MANAGER/OPERATIONS July 2009 - March 2014
• Managed overall function of EM&S (Clinical Pharmacology and Drug Dynamics, Toxicology and
Pharmacology, Translational Medicine and Modeling and Simulation.)
• Responsible for all financial activities including accounting, planning, forecasting, analyzing, and reporting
activities as well as expenditure tracking and invoice payment
• Managed the monthly, latest estimate, and annual/long range planning activities for study budget and
discretionary spend accounts.
• Participated/supported the monthly accrual and analysis of the budget and forecast variances
• Participated/supported in the preparation of the quarterly and revised annual forecast
• Prepared and provided oversight of internal and external resources allocation for projects
• Assumed administrative responsibility and provide technical support of regulatory documents for submission
• Provided administrative oversight for contracted studies
• Development and execution of project plans
• Evaluated performance and set goals and objectives for reporting staff. Reviewed and updated department
SOP's and Working Procedures
• Provided management with recommendations on personnel decisions
• Assisted management with trouble shooting and problem solving in the day to day operations.
• Implemented company policies on employee relations.
• Worked closely with finance, project management, regulatory, and marketing on the responsibilities above
STAFF/OPERATIONS January 2005 - July 2009
• Performed pre-clinical support such as tabulating data, technical writing, initiating contracts and
consultancies, and quality control.
• Assisted with the writing of a portion of the toxicology section for an IND submission which included DART,
acute toxicology studies, and carcinogenicity studies
• Provided comprehensive project planning and scheduling; Create development plan using project tracking
tool software. Develop and maintain department micro schedule and prepares project status updates.
• Assisted Operations Manager with creation and maintenance of department budgets. Created new budget
records and add synopsis to budget planning system.
• Performed Quality Control checks on materials including compiled reports, WinNonlin vs. Watson data and
SAS output, for appropriateness, consistency and accuracy. Review incoming Partner Organization
Documents for completeness, i.e. sequential pages, and inclusion of attachments.
• Reviewed, updated and maintained department SOP's and Working Procedures.
• Created annual reports on research and marketed products for IND/NDA submission to FDA.
• Assembled reports and associated documentation for regulatory filings.
• Conducted literature research. - reviewed summary of information
• Assisted with document delivery function by ordering and tracking reprints requested by staff.
• Maintained Access and Excel-based document management databases
RESEARCH ASSISTANT January 2001 – December 2004
• Provided multi-faceted administrative, office management, and personnel support to the Executive Director,
as well as the entire Clinical Pharmacology and Drug Dynamics department, internally and externally.
Liaison between senior executives, management and staff.
• Assisted in organizing and setting priority schedules for team.
• Arranged travel including air, hotel, and ground transportation, meeting registration, itineraries and expense
reports. Processed all accounting invoices for the department, created and tracked new accounts and
requested budget variances for department as needed.
• Prepared and organized workload for two administrative assistants. Supervise temporary employees,
including attendance, work activities and planning space accommodations.
• Prepared supporting materials for presentations and reports by using various software and databases and
conducts literature research.
• Assembled and compiled technical reports (PK and TK).
• QC/QA all materials including compiled reports, WinNonlin and SAS output, for appropriateness, consistency and
accuracy.
• Generated and maintain department Primavera micro schedule, prepared project status updates on a
bi-weekly basis.
• Interviewed candidates for positions within the department.
ADMINISTRATIVE ASSISTANT November 2007 – December 2000
• Utilized software skills to update and maintain department's computer system and files.
• Created and organized efficient filing and record keeping system.
• Maintained department invoice log for budget update; prepared and tracked expense reports.
• Word processing of correspondence, reports, case report forms and tables from rough draft,
handwritten notes and protocol; edited as necessary.
• Managed and controlled calendars.
• Arranged departmental meetings and conferences; scheduled business meetings and luncheons.
• Completed travel arrangements and accommodations.
• Maintained and updated confidential records for department.
SCHAIN LEIFER GURALNICK, CPA NEW YORK, NY
ADMINISTRATIVE ASSISTANT May 1993 – November 1997
• Managed front office administration to support a staff of seventeen.
• Provided support to five Partners and the Office Manager.
• Screened and routed incoming calls.
• Maintained reference library.
• Greeted and directed clients and guest to appropriate locations.
• Utilized Microsoft Word for typing memos and correspondence.
• Handled large mailings.
• Recorded inventory and ordered office supplies.
• Maintained and updated confidential departmental records as well as tax files.
• Provided clerical support such as document duplication, facsimile transmissions, sorting and distribution of
mail.
EDUCATION
Centenary College
Major: Finance, MBA –ongoing
Monroe College – Bronx, NY
Major: Accounting, B.B.A. 2004
COMPUTER SKILLS
Microsoft Office, Clarity and Primavera (Project management software)
Delrina Form Flow Designer, ProCite3, Papyrus
Accounting Software - QuickBooks Pro 2000 and Peachtree
REFERENCES: FURNISHED UPON REQUEST
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