Customer Service High School

Lisa Wernau

*** ************ ****

Staten Island, NY 10309

Phone: 718-***-****

Email: ********@***.***

QUALIFICATIONS:

• Detail Oriented and Highly Motivated

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer services

• Skilled at learning new concepts quickly while working well under pressure

• Self-Starter with little or no supervision

• Computer Proficient in MS Word, Office, Windows and Outlook Express

EXPERIENCE:

2010-Present Clove Lake Health Care & Rehabilitation Center, Inc Staten Island, NY

Dietary Associate

• Work with CNA’s, Nurse’s with dietary needs of patients

• Inspect foods before sent out to residents.

• Restock supplies and materials as needed

• Make sure cleaning schedules are on time which includes washing trays, storing dishes, utensils.

• Check dietary needs making sure the residents food is appropriate regarding their health issues

2006-2008 John Turano & Sons

Piscataway, NJ

Clerical Associate/Customer Service

•Assisted staff in the reception area, answered multi-line telephone system

•Assisted customers with inventory problems

•Data Entry of customer orders

•Resolved service issues with customers

•Scheduled customer deliveries

•Assisted with collection calls

2004-2006 United Medical Associates, P.L.L.C.

Brooklyn, NY

Administrative Assistant /Medical Assistant

•Managed office documentation

•Filed lab results

•Worked directly with office Administrators and Cardiologists

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Distributed patient information to hospitals/doctors

•Assisted with reading results of certain tests taken

EDUCATION:

1984 Hillcrest High School High School Diploma New York, NY

1985 Queensboro Community College

Queens, NY

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