Operations Manager

R andy A. H inojosa

**** ********* *****

Fort Wayne, Indiana 46815

Home Phone: 260-***-****

Mobile Phone: 260-***-****

E mail: r *****@*****.***

O PERAT IO NS MANAGE M E N T PROFESSIONAL

I nnovative and energetic executive with a reputation for building and leading cross-

functional teams that consistently meet and exceed stated goals. Known for being

accessible to everyone on the Team, inspiring loyalty, recognizing and rewarding

performance and forging customer relationships. A verifiable t rack record of identifying

and acting on opportunities to optimize resources and streamline operations i n addition to

i dentifying and communicating opportunities to enhance revenue.

K EY MANAGE M E N T AND TEC H N ICAL PROF IC I E NC I ES

Leadership P &L Responsibility C I/KPI Programs

Recruiting M ulti-Site Management OSHA 10 & 30 HR & VPP

C ross-Training/Mentoring S trategic Planning U nion & Non-Union

Root Cause Analysis Six Sigma Certified 5 S P rojects

Lean Manufactur ing E mployee Engagement CAPEX Projects

Facilities Management H SE Management K aizen Events

PROFESSIONAL EXPER I E NCE

PLANT MANAGER

M anagement of three plants on site at the New Paris, I N location,

Galvanizing/Aluminizing, Weaving/Ext rusion and Gate Fabrication Plant. The New Paris

location manufactures annually 16 million in revenue and about 5 million square feet of

fencing, collectively per year. Supplies finished product to 17 of the 39 distribution centers

t hroughout the US, with Lowe’s being the largest customer.

Responsible for the overall guidance of the day-to-day operational

activities for 3 plants.

Built an organizational culture of continuous improvement using Six

Sigma, Lean manufacturing processes.

Accountable for Plant’s operating budget. Managed and controlled

expenditure variances.

Worked with finance department to ensure compliance with P & L

requirements, forecasts, budgets, CAPEX projects .

Responsible for improving processes, reducing costs, quality

monitoring improvements, superior customer service and on-t ime

delivery.

Worked with f loor supervisors to balance work cell capacity/loading

across the plants.

OPERATIONS MANAGER

Responsible for the role of analyzing, recommending improvements, efficiently organizing,

and managing the direction of work teams and departmental processes for the achievement

of both short-term and long term objectives in output, quality, safety and policy/procedure

compliance. The Wabash facility spans over 257 acres, employs 159 over three shifts of

operation.

Developed, implemented and managed facility business plans to

achieve operating budgets. Focused on utilizing scrap, reducing waste,

p roduction costs.

Headed up and lead the facilities safety efforts and ensured policies

were adhered to which in tu rn led to decreasing injuries by 42%.

Ensured compliance to budget and production schedules, monitored

p roduction and focusing on equipment downtime- OEE data.

Engaged employees and provided effective leadership that fostered

employee involvement and gained positive feedback from individuals

f rom the f loor.

Trained and developed plant leaders on lean principles, cultural

t ransformation and the lean leader mind-set which improved

t hroughput by 35%.

Managed resources to maximize returns and drive employee

development, productivity and asset utilization increasing efficiency

by 18%.

P LANT MANAGER

Management of a 103,000 square foot facility in Fort Wayne, Indiana. The operation

consisted of 80 employees on 3 shifts, servicing over 3,000 customer accounts and a revenue

budget of $14 million. In addition to being responsible for processing of all material for a

b ranch in South Bend, Indiana with over $9 million in additional rental volume.

Led one of the “Most Engaged” operations at Cintas as portrayed on

our inaugural “Partner Engagement Survey” in 2010. The location’s

score was 16 points higher (80%) than the corporate baseline (64%).

Reduced Total Incident Rate (TIR) by 100% by leading from the front.

T his dramatic reduction in the accident rate resulted in significantly

i mproved morale throughout the facility. TIR=0 as of 11/7/2011.

Member of Six Sigma Team- Green Belt Certified.

Trained service leaders in contractual negotiation resulting in a 20%

reduction of customer defection since FY’07.

Streamlined garment ordering processes reducing material cost by

35%.

SALES/SERVICE MANAGER

Responsible for establishing and developing new contacts; maintaining current

relationships; along with developing and implementing sales and marketing plans to

assigned region. Identified potential volume in accounts, prioritized call-points and

managed 10 field sales representatives, covering 800 accounts.

Exceeded Corporate Sales Goals by 18% for 2 consecutive years.

Converted 72% of “C” accounts into “B” accounts within a 14 month

period.

Reduced & maintained lost business to 5.9% by retaining/negotiating

customers’ sales agreements.

Product Champion, creating revenue growth by 30%.

OPERATIONS MANAGER

Accountable for the overall organization, direction, and outcomes of production operations

and functions of start-up location. Ensured delivery of quality tailor-made grating

solutions, enhancement of business development, and continuous improvement of location’s

efficiency and fiscal success. Managed an annual budget of approximately $20 million, and

p rovided world-class multi-national customer service while, growing the internal and

external opportunities in a profitable manner.

Took a set-up operation to 20+% profit within 1 year.

Improved customer Loyalty Satisfaction Index (LSI) by over 10%

points in 1st year.

Grew by over 12% in 1st year of operating.

H ighest customer return rate of any single location.

Implemented an on-site Six Sigma program.

Achieved > 99% facility wide t raining compliance in OSHA, Code of

Conduct and Business Ethics, Sales and Service Skills and

Workplace Harassment Awareness.

100% compliance with Sarbanes-Oxley Act (SOX)

QUALITY MANAGER

Planned and managed material movement through the continuum of product

manufacturing. Responsible for monitoring the quality, quanti ty, cost and efficiency of the

movement and storage of products. Managed a full range of shipping methods: water, rail,

t ruck and air. Analyzed logistical deficits and produced solutions. Ensured end product

matched customer’s specifications, packed and shipped to meet and exceed quoted

t imeframes.

Achieved and maintained 25% or < Gross Margin, exceeding the

corporate target of 30-35%.

Increased Delivery Accuracy from 91% to 98% within 1st 6

months at operation.

Implemented a Material Handling and Identification audit

p rocess.

Under my leadership, the location was recognized for meeting

Q uality Key Performance Indicators (QKPI) consistently for 6yrs.

FACIL IT IES MANAGER

Responsible for leading the facilities’ maintenance crew at a 24 hour operating location.

Accountable for multidisciplinary activities with the facility and management. Ensured a

safe and efficient environment, maximizing production.

E D UCAT IO N & PROFESSIONAL DEVE LOP M E N T

Certified Six Sigma Green Belt

Advanced Executive Communication Course

OSHA 10-Hour Safety Course

Advanced Customer Relations Course

Effective Performance Management Course

Meticulous H i r ing Seminar & T raining

Smith Systems D river Skills T raining-Classroom & D r iving Courses

The Organized Executive Seminar

Management Safety Leadership Skills Workshop

Managing Emotions Under Pressure Seminar

Wilson Learning- Counselor Salesperson Course

CPR/AED Certified/ Fi rst Aid/First Responder T raining Course-Certified

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