ETISHRI YADAV

MAIL: acfpsv@r.postjobfree.com

Contact No. : +91-880*******

To work in an organization where professionalism and enthusiasm is

recognized. To accept all challenges and assignments with great

responsibility. Accomplish them with sincerity and well coordinated

teamwork, eventually achieving the entrusted targets.

4 years Experience in IBM India as:

June 2011 - Till Date:

Project Management Official

> Resource Allocation for upcoming projects.

> Preparing reports for higher management view.

> Project Management skills.

> Managing a team of 12 people.

> Expertise in Process Management using Quality Center to document

Test Cases and conduct triage meetings to resolve issues

> Experience working with huge volumes of data, analyzing record

sets for Data Quality, Data Validation and Metrics

> Proven ability to coordinate medium sized project from initial

conceptualization through implementation

> Dynamic team player who is consistently motivated toward success

and completion of projects with an ability to work independently

> A quick learner who can swiftly adapt to new challenges

July 2010- December 2010:

Operations Professional in AIX / LINUX Technology in Global Technical

Services

> Worked on many AIX projects

> Initiated all the projects

> Took full responsibility for the completion of the projects from start

to end

> 24*7 Support for the client

> Taken transition responsibilities for 3 account

> Problem and change management

Degree University/Institute Year %

MBA ( HR) United Business 2013 70%

Institute of Management

, Brussells

B.Tech -Computer Science UP Technical University 2010 80.2%

Engineering-

Senior Secondary City Montessori School, 2006 80%

Lucknow.

Higher Secondary City Montessori School 2004 88%

Lucknow.

.

. Fundamentals of Organizational Learning

. Business Controls for HR Professionals

. IBM How to Improve Client Satisfaction

. Automating Excel Tasks using Macros

. Problem and Change Management

. IBM AIX 6.1System Administrator Certificate

. ITIL Basics

Quality Management in IBM India Pvt Ltd :

. Worked with the Quality Analyst for Quality Management in the team

. Identified various flaws in the process

. Then prepared a plan for removing the flaws that led to quality

degradation by following Total Quality Management, Quality Control

and Quality Assurance.

. We followed the 2 strategies for TQM processes :

V The TQM element approach\

V The award criteria approach

. We used fish bone diagrams, also know as cause and effect diagram,

for identifying the problems

. We initiated the formation of a quality group

. Quality Group mapped the critical processes through which the

organization met its customers' needs

Skills Gained

. Strong Team Work Skills.

. Microsoft Excel 2003 and 2007

. Cognos Tool

. Analytics Hub Tool.

. Effectively communicate with and analyze/troubleshoot requirements of

Global Customers

. Account Management, ITIL v3 Incident, Problem and Change Management

. Distribute and manage workload in a team of 12 individuals supporting

around 1000 UNIX Client Servers.

. Shell Scripting

. UNIX System Administration

. AIX Operating System

. LINUX Operating System

. Gained the confidence of the customers and got the account

responsibilities transferred to India from US

. Designated as "Travel Smart Ambassador" at IBM

. Promoted to Account Focal Position within 5 months of joining IBM.

. Ability to work in a team as a leader or as a responsible member or

alone

. Good Communications Skills

. Confident and Hard Working

. Optimistic and Patient

. Writing my experiences

. Blogging ( Have a running Blog : That Is What I Think

Date of Birth : 21st June, 1988

Father's Name : Dr. N.L. Yadav.

Mother's Name : Mrs. Nirmal Yadav

Permanent Address : G-5, Incan Colony

Deva Apartments, Vishnupuri,

Aliganj, Lucknow, (U.P.)

Pin code-226024.

Languages Known : English, Hindi

Date : ETISHRI YADAV

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