Technology Operations & Support Leader

Frederick J. Harris

M.B.A. / Six Sigma Black Belt

** ****** **** . ************, ** 11738 . *********@*******.*** . (516) 946-

6307

Technology Operations & Support Leader

Accomplished Technology Executive known for creating and leading high

performing, cross-functional, cross-cultural, geographically dispersed

technology teams in demanding environments. Highly qualified trusted

technical advisor with the unique ability to translate technology jargon

for business leadership consumption. Innovator with a track record of

reducing risk, improving business operations and increasing margins by

utilizing Lean methodologies with emerging technologies. Iconoclast thinker

with proven success in achieving technology and organizational

transformations by uncovering and remediating the systemic issues plaguing

organizations. Cross-industry technology success in the Professional

Services, Financial Services, Technology, Media, Telecommunications,

Retail, Manufacturing, Hospitality and Healthcare industries.

Core Competencies

ITIL/ Data Analytics Networking & Architecture

ITSM/GCC/COBIT

Program/Project Business Intelligence Change Management &

Management Leadership

System/Process Mobility Expert Information Security & Risk

Design Management

IT Transformation SaaS / PaaS / IaaS Innovation / Emerging

Technologies

Professional Experience

Deloitte & Touche LLP, Jericho, NY

AERS Infrastructure Operations & Technology Support Leader / Sr. Manager

2008 - 2014

. Promoted to Sr. Manager and tasked with leading and transforming the

struggling, functional specific, Audit & Enterprise Risk Services

Technology Support Organization. Successfully completed an IT and

Organizational Transformation into a world class 24x7, 1st and 2nd level

support organization. Established functional specific support in India

which reduced the cost for after-hours and weekend support by 75%. Met or

exceeded all measurable organizational goals and expectations over the

last 4 fiscal years.

. Promoted to AERS Infrastructure Operations & Technology Support Leader

and tasked with creating and implementing a new operational model to

ensure the quality, governance, availability, resiliency and continued

improvement of AERS applications. Infrastructure Operations & Technology

Support manages the SaaS and PaaS delivery while dedicated IT personnel

manage the IaaS delivery for AERS applications. Managed multi-million

dollar budget and led a 100+ person team (direct and matrix). Under this

model AERS Applications achieved 99.99% availability.

Key Achievements:

> Stakeholder for Technology Support and Infrastructure Operations for

the most important software deployment in firm history, Deloitte's

proprietary next generation Engagement Management System, the Deloitte

Audit EMS. The targeted 75% of Deloitte's audits were successfully

completed in the first year of deployment.

> Produced over $50 million in sustainable savings as a technical

advisor to AERS leadership, leading Lean Six Sigma projects to ensure

the strategic alignment of technology strategy with business

objectives.

> Established the Business Intelligence / Data Analytics for AERS

applications. Worked with stakeholders to define KPI's. Developed

custom dashboards, visualizations using Tableau, QlikView Cognos and

Microsoft BI.

> Conducted successful IT Transformation projects in a Client Service

role for Fortune 500 firms.

> Stakeholder, Program and Project Manager on several application

development projects through the full SDLC.

> Introduced new clients to Deloitte through business development

efforts in the Long Island tech sector.

Deloitte Services LP, Jericho, NY

Senior Engineer / Project Manager / ITS Manager

1998 - 2008

. Promoted to Manager in the solutions organization and tasked with

identifying and implementing emerging technologies and establishing

support models for those new technologies. Implemented the VPN and

created and led Deloitte's external support organization, National

Engagement Services. Implemented Mobile Devices and created and led the

National Mobile Device Expert organization, which supported over 37,000

Mobile Devices.

Key Achievements:

> First Local Office Site Manager responsible for all of the technology

and telecommunications operations and IT personnel in the local office

and a trusted technology advisor to local office leadership. Became

the national Site Manager program.

> Original concept and design for DPRINT, Deloitte's printer management

system that uses maps and blueprints to locate printers.

> Pro-Bono Systems Architect for the Center for Audit Quality a non-

profit firm based in Washington D.C. that was formed to foster

confidence in the audit industry. The implemented solutions saved over

$400k in startup costs.

Frederick J. Harris . Page 2

Allen & Company, Inc., New York, NY

Allen & Company is a small brokerage firm that specializes in the

entertainment industry.

Network Manager / Systems Architect / Technical Advisor

1994 - 1998

. Served as Network Manager and IT Architect for a 200+ person firm.

. Acted as a technical advisor on the evaluation of technology firms for

possible VC / IPO targeting.

Key Achievements:

> Chief architect of the firms BCP with a data gap in milliseconds and a

fully functional standby disaster recovery location on a separate

power grid that could be fully functional in less than 1 hour.

> Introduced and implemented emerging technology solutions such as a VPN

and Fax Server.

> Leveraged emerging technologies like broadband and satellite to setup

remote location networks for Partners.

> Enable the automation of the firms' acclaimed annual Sun Valley, Idaho

conference by designing a laptop based portable network server and

workstation solution.

> Enabled the CEO to work while on Safari in Africa by designing a

solution using a suitcase sized satellite phone.

HAI, New York, NY

HAI was a small consulting firm that designed back office technology

solutions for the brokerage industry.

Account Manager / Client Service Manager / Systems Integrator

1987 - 1994

. Served as Account Manager and technical advisor for several large

brokerage firms.

Key Achievements:

> Created firm's networking systems consultation and integration

practice.

> Architect and integrator for the original micro computer network in

dozens of brokerage firms.

> Managed a 24x7 client service organization that successfully serviced

over 50 brokerage firms and achieved or surpassed all measurable

goals.

Education and Credentials

New York Institute of Technology, Old Westbury, NY

M.B.A., Information Technology Management, with distinction, 4.0 average

. Delta Mu Delta International Business Honor Society

Bachelor of Science, Business Administration/Management, cum laude, 3.44

average

Deloitte & Touche LLP - Six Sigma / Process Excellence Black Belt

Certification

Harvard Business School - Essentials of Leadership Certificate & Essentials

of Management Certificate

American Management Association - AMA Certification

Speaking Engagements

07/2011 - Importance of Networking, New Student Orientation, New York

Institute of Technology

06/2011 - SharePoint 2010 Presentation, Hauppauge Industrial Association

Technology Committee

10/2010 - SharePoint 2010 Presentation, LI SharePoint User Group

06/2008 - Sustainability & Greening Presentation, United Way of Long Island

08/2007 - Workshop on Mobility, National BDPA Technology Conference,

www.bdpa.org

01/2006 - Alternatives to BlackBerry, International Blackberry User

Symposium in Amsterdam

Community Involvement

New York Institute of Technology, Old Westbury, N.Y.

. Vice President and Executive Board member for the Alumni Federation.

. Business Advisory Board member for the School of Management

March of Dimes, Long Island Chapter

. 2012, 2013, 2014 March for Babies Committee member

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