Customer Service / Call Center
Resume:
Betsy Benz
**** ********* ****, ***** ****, MN **372 • 952-***-**** • ******@*****.***
Dear Hiring Team,
Attached you will find my resume, letters of recommendation, and performance feedback. With a
background that spans more than 10 years of proven experience in Customer Service, I am able to
contribute the following assets to your team dynamics:
Experience in Customer Service, Call Center Support, Procedures Documentation, and Training
Passion for documenting and implementing procedures, necessary for measuring success
Organizational skills necessary to coordinate multiple activities, prioritize tasks, and meet
deadlines
Ability to communicate effectively with customers, team members, and management
Leadership with a focus on problem-solving, team dynamics, and service
Dedication to making a personal difference, attaining corporate goals, and exceeding customer
expectations
Accuracy and Reliability reflected in quality audits and performance feedback
After several years of working part-time, while providing a foundation for my kids, I look forward to re-
establishing my career with a mid-sized corporate setting that offers both challenge and balance. I am
particularly interested in learning more about your 12-hour shifts and 24/7 call center coverage. Thank
you in advance for the opportunity to learn more about your company and to share my background and
experience with your hiring team.
If you have further questions, contact me at 952-***-****.
Warm regards,
Betsy Benz
February 28, 2013
RE: Letter of Recommendation for Elizabeth [Betsy] Benz
To Whom It May Concern,
It has been my pleasure to work with, and for a period of time manage Betsy, as a member of the hi
HealthInnovations team.
Betsy is a valuable and reliable employee. Her positive attitude and steady disposition are traits that
enable her to stand out and serve as a role model for others on the team who are less able to cope
with the fast pace and constant pressure of a startup company.
Betsy is always willing to help others and takes on every challenge and task that is asked of her.
Betsy’s flexibility and can-do attitude make her successful at everything she does. What also aids
Betsy in her success is her ability to organize her time efficiently and her self-motivation.
I strongly recommend Betsy as a highly skilled employee and also as a person who demonstrates
honesty, integrity, and the utmost of ethical standards. I would not hesitate to work with Betsy again
in the future should the opportunity present itself.
Best Regards,
Deborah L. Heimerl
hi HealthInnovations
a UnitedHealth Group Company
12125 Technology Drive
Eden Prairie, MN 55344
***************@***.***
UHC Call Center Metrics, First Qtr 2014
QUALITY AUDIT/ASSET MARKETING
From: Krueger, Melissa
Sent: Wednesday, November 14, 2012 2:28 PM
To: Benz, Betsy
Cc: Pankonin, Cade; Menssen, Dave
Subject: Quality Calls monitored today
Importance: High
Betsy-
I don’t have your forms completed yet for your calls, but I wanted to recognize your calls I listened to. I can tell
you, that at this time I have no suggestions, as both have scored out at 100%.
The empathy and warmth in your tone when assisting our customers is to be commended! This is EXACTLY
what we’re looking for. Every time you asked your customers a question, you immediately followed with “please”.
There was empathy when he mentioned his wife needing a liver transplant.
You were really able to take care of him, and he even mentioned “Finally, something’s going my way” as he was
so relieved we could take care of his issue.
Something else that stood out, was when you were talking with Mr Coffman, and you asked “Mr. Coffman, what
has all transpired since you spoke with Customer Service in September?”
I would like to ask your permission to use this call in future training sessions.
Thanks! :)
Melissa Krueger
Customer Service Quality Analyst
Asset Marketing Services, Inc.
14101 Southcross Dr. W.
Burnsville, MN 55337-6902
www.amsi-corp.com www.stauer.com www.govmint.com
RECOMMENDATIONS
Posted on LinkedIn by: Jim Pisula, Director of Marketing, Colder Products Company (colleague)
managed [Betsy Benz] indirectly
“I worked with Betsy for 5+ years while with Colder Products Company, in both her roles in Customer
Service and also as a colleague in an ERP system selection and implementation team. Betsy was
energetic, confident, detail-oriented and tenacious in the pursuit of her objectives. I found that she
was willing to extend herself to make certain that customers received the proper service and she
worked well with other departments such as shipping, production control and manufacturing to adjust
priorities when needed. She never cried wolf; as a result I could take her at her word. Sales
Managers also sung her praises. She had the valuable trait of being able to accept extreme
aggression without ever personalizing the dispute, always staying focused on the situation at hand -
what does the customer need and when do they need it.
In her role as a colleague on the ERP selection - implementation team, she effectively used her
experience to evaluate products that would do the best job of allowing Colder Products to serve its
customers. She was able to articulate a position, argue for it, and hold her ground, and yet accept
and evaluate new information and change her mind when facts warranted.
Based on my experience I would hire her without reservation.”
May 29, 2012
From: Kip Paterson
Sent: Tuesday, May 29, 2012 6:48 PM
To: Ron & Betsy Benz
Subject: recommendation
To whom it may concern;
I had the pleasure of working for Betsy Benz while working as an account manager for Colder
Products. Betsy was an excellent manger and mentor for me as I learned my new roll. Her
professionalism and skill for resolving situations as they arose were unmatched in her Customer
Service Manager position.
Betsy was a person that could work with many different personalities. Her department was made of a
variety of personnel with different skill levels, and she had to adjust her management style daily to the
person she was working with, and seemingly did it with ease and a cheerful attitude...she was very
inspiring.
I strongly feel that it was Betsy's coaching and mentoring skills that helped me get promoted within
the company.
Sincerely,
Kip Paterson
Contact this candidate