Customer Service Representative

KIRSTY TAN

*, ***** ******,

Taman Melodies,

***** ***** *****,

Malaysia

Mobile: 012*******

E-mail: ***************@*****.***

EDUCATION

National Trade Academy

2013

Christchurch, New Zealand

NTA Certificate in NZ Farm Skills (Level 2)

National Certificate in Agriculture (Level 2) Dairy Farming

Oregon State University

2009-2012

Oregon, United States

Bachelors of Science, Animal Sciences

Major Concentration: Equine

Dean's List/Honour Roll

Related coursework: Companion Animal Management, Companion Animal Science

Production Systems, Principles of Animal Nutrition, Applied Nutrition:

Feeds & Ration Formulation, Animal Genetics, Animal Physiology,

Reproduction in Domestic Animals, Animal Behaviour, Principles of Animal

Food Technology, Equine Nutrition, Equine Exercise Science, Comparative

Anatomy, Equine Stable Management, Rangeland Ecology & Management

Taylor's University College

2007-2009

Kuala Lumpur, Malaysia

Certificate of Completion in Applied Science (American Degree Programme)

SKILLS

Agricultural Skills Formulating Rations for Livestock, Feed Budgeting &

Analysis,

Drenching/Injecting Sheep, Plate

Metering (Lincoln Farm Walk), Riding

ATV's and Motorbikes, Driving Tractors,

Fencing (Temporary and

Permanent), Feeding out Cattle,

Bandaging Horses, Milking Dairy Cows,

Shedding off Sheep, Moving Cows in

Cattle Yards, Checking & Reporting

Livestock, Moving/Drafting Sheep

Western Riding Certified Horsemanship Association Level 1

Scientific Skills Microbiology, Biology, Chemistry, Animal

Reproduction (all lab

procedures)

Computer Skills Word, Excel, PowerPoint

Driving Skills Malaysian Driver's License

EXPERIENCE

Global Pets Sdn. Bhd.

December 4, 2013-present

Johor, Malaysia

Veterinary Nurse

. Improved acute and chronic conditions in patients through laser

therapy

. Administered medication to patients through subcutaneous,

intravenous, and oral routes

. Prepared and autoclaved surgical equipment

. Assisted in surgical cases, particularly in preparation of

surgical site and monitoring of patient during surgery

. Castrated cats

. Set up IV fluid line for administration of fluids via cephalic

vein/subcutaneously

. Withdrew blood from patients for purpose of blood testing

. Analysed samples (blood, faeces, skin, hair) under the

microscope for presence of different species of bacteria,

parasites, and yeasts

. Tested blood samples using the haematology analyser and Reflovet

Plus

. Facilitated the use of ultrasound and x-ray in all relevant

cases

. Performed wound cleaning and basic bandaging

. Utilised specific test kits (Anigen Rapid, SNAP 4Dx) to identify

common illnesses in companion animals

. Mentored junior staff on all aspects of the job

Delaborin Farm (Synlait Farms Limited) October 4,

2013-November 10, 2013

Hororata, New Zealand

Dairy Farm Assistant (trainee)

. Milked dairy cows

. Executed plant and vat wash daily

. Identified mastitis, lameness, and cows on heat

. Constructed temporary fences to create breaks in paddocks for

cows to graze

. Maintained cleanliness/hygiene of dairy shed and surrounding

areas

. Eliminated weeds/invasive plant species by spraying of chemicals

. Reassembled/repaired faulty equipment in dairy shed

. Ensured proper running of the effluent system

. Moved and drafted cows

Gallop Stable (Horsecity)

August 8, 2012-September 11, 2012

Singapore, Singapore

Assistant Riding Instructor

. Groomed and tacked up ponies

. Assisted Instructors with English Riding lessons

. Aided Instructors with theory and practical lessons for Co-

curricular activities

. Administered and facilitated public pony rides

. Organized feeding station for Family Day events

. Worked as a Customer Service Representative at front office-

advertised sales of different riding packages and scheduled

riding lessons for students

OSU Large Animal Hospital October 17, 2011-November

11, 2011

Oregon, United States

Pre-veterinary Medical Student Volunteer

. Participated in client history, ultrasonography, radiology, and

stomach scoping on different equine cases

. Assisted Residents and Veterinary Technicians with temperature

taking and suturing of wounds

. Observed surgeries, lameness exams, and magnetic resonance

imaging of horses and small ruminants

. Analysed the use of a treadmill for the determination of upper

respiratory airway infections in horses

Zoo Negara June 2007-November

2008

Kuala Lumpur, Malaysia

Volunteer at the Aviary

. Aided Zoo workers in providing adequate nutrition to different

species of birds

. Assisted Veterinarians in administration of medical treatment to

birds

. Cleaned cages and the aviary to ensure a sanitary environment

and maintain health standards

AWARDS

Awarded Taylor's University College Merit Scholarship

2007

Awarded SIGS Outstanding Achievers for SPM Award

2007

Awarded RHB Bank Children's Academic Excellence Award

2005, 2007

LANGUAGES

English Fluent

Malay Fluent

French Intermediate

ACTIVITIES

Member Oregon State University Pre-veterinary Medical Association

Fragua Oregon State University Newman Centre

Leader

Member Minorities in Agriculture, Natural Resources and Related

Sciences

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