Customer Service Sales Representative

Jason K. Crawford

*** ******* ***** ***** *****, TN 37188

Cell: 615-***-****

*****@*************.****

Seeking a career position in a customer driven organization where my skills will lend valuable

Objective

assistance in achieving both personal and company goals.

Profile Over 18 years of experience working in either management and/or quality assurance.

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Exceptional proficiency in providing continuous process improvement.

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Efficient organizer and trainer of direct report employees, non-direct report and co-workers.

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Remarkable skills in work flow planning and prioritizing to ensure safety and quality standards

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are maintained.

Outstanding skills in managing multiple projects, establishing priorities and meeting required

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objectives.

Decisive team leader with experience in selecting the appropriate employees that will work well

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within a team environment.

Strong verbal and written communication skills.

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Clear-cut experience in the use of various computer systems to include all Microsoft products.

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Education B.A., Psychology, Southern New Hampshire University – Alpha Chi National College Honor

Society, Psi Chi International Honor Society

Program Coordination

Professional rd

• Assisted in developing and implementing a Level 1 Containment and decreasing 3 party

Experience

inspection.

• Instituted the modernization of a shipping department increasing overall efficiency by 25

percent.

• Increased the ability to provide pertinent information to customers reducing in shop service

times of customer owned equipment.

• Established improved training program for equipment use that increased productivity.

• Successfully refined and implemented new projects.

• Created and implemented training programs.

• Redesigned measuring tools to allow for ease of use and increased productivity.

Management/Supervision

• Provided overall management of various departments and ensured efficient operations were

carried out.

• Establishment of new protocols ensuring team co-operation.

• Developed new orientation program for new employees that decreased initial training time by

20 percent.

• Selected and hired efficient, qualified employees, including assisting other department

managers in their hiring process.

Employment Quality Supervisor, Martinrea-Fabco, Tennessee 2013-Present

Oversee CMM Lab, Quality and Dock Auditors, Weld Lab and Met Lab

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Implementation of Level 1 Containment across 3 shifts

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Managing staff, ordering supplies, scheduling tests and audits

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Customer Service Engineer, Self-Employed., Tennessee 2011-Present

Customer Representative to multi-organization manufacturing facilities

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Shipping product and receiving / inspection of incoming products

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Re-work planning / coordinating of parts shipped overseas

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Assistant Manager/Shipping Manager, Five Star Manufacturing, Tennessee 2008-2010

• Manage shipping department and special projects for customers.

Oversee assembly and training.

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Create department building schedule for customer demand.

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Provide in-house IT support for office and plant personnel.

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Aid in product design and troubleshooting problems.

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Ensure production flow, set-up new production area and aid in redesign of

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older production areas.

Satellite Installer, S elf Employed, Tennessee 2006-2008

• Serviced and installed Dish Network and DirecTV satellite systems.

Quality Assurance Manager, Bath Fitter, Tennessee 2003-2006

• Supervised quality operations of facility that produced custom tub liners and

shower bases.

Created training programs for entire facility.

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Assisted production supervisor as needed to complete daily build schedule.

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Provided customer service and feedback for problems or returns.

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Assured product quality met specification, developed and implemented a

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quality plan on non-conformant products.

Completed daily quality and production logs for Tennessee and Canadian

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plant.

Sales Representative, Action Ford, Tennessee 2001-2003

• Demonstrated and sold new and used vehicles.

Assisted customers in all service, warranty and finance information.

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Field Supervisor, Murray Guard, Tennessee 2000-2001

• Directed night operations consisting of 10 posts and 30 officers.

Aided in creating weekly work schedule.

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Provided client support and follow-up daily.

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Sales Associate/Installer, Prime star Dish Network, Tennessee 1997-2000

• Sold, serviced and installed satellite systems

Production Assistant, Datrek Professional Bags, Tennessee 1994-1997

• Prioritized orders, pulled materials and updated daily reports.

Contact this candidate