Customer Service Administrative Assistant
Resume:
Dorothea L. Cooper
Perkasie, PA 18944
Email: ************@*******.***
Objective
To secure a responsible position that utilizes the secretarial and
administrative abilities acquired through diverse experiences. To work
in a responsible and challenging environment trying all my abilities to
explore, learn and contribute to the growth of business.
Special Skills
* Comprehensive knowledge of Microsoft Excel, Word and Outlook.
* Able to communicate effectively with customers and strong
telephone etiquette.
* Ability to multitask.
* Exceptional organizational skills.
* Good focus on details and high quality.
Employment History
Receptionist, America's Best Contact & Eyeglasses
Abington, PA ~ 02/13 to Present
* Provides prompt, courteous service to customers.
* Ensures high quality customer service.
* Answers telephones in a professional manner.
* Responsible for scheduling, confirming appointments, follow-up
visits and classes.
* File all patient records on a daily basis.
* Pull patient files for the next day's appointments.
* Ensure smooth flow of customer needs throughout the store.
* Ensure all intra-web functions are done accurately on a daily
basis.
* Assist in dispensing eyeglasses and contact lenses to customers.
* Process and translate vision insurance plans.
* Ensure store cleanliness at all times.
* Open and close store when needed.
Part Time Merchandiser, American Greetings
Pottstown and East Greenville, PA ~ 10/12 to 03/13
* Straighten and kept department stocked with merchandise.
* Filed everyday orders.
* Responsible for set up of seasonal displays.
* Ordered and mandated inventory.
* Keep a neat and orderly department.
* Answered customer questions about products.
Administrative Assistant/Secretary/Receptionist, Factory Direct Cabinets
and Windows, LLC.
Broomall,
PA ~ 03/05 to 06/12
* Open and close office when owner on vacation and/or service calls.
* Greet and assisted customers in a pleasant and professional
manner.
* Keeping track records and delivery reports.
* Taking orders for prospective customers.
* Responsible for invoicing customers in Excel database.
* Ledger all accounts payables through use of PC applications.
* Run database and sales tax reports on monthly basis.
* Maintain banking records on all business deposits.
* Received cash, check and credit card payments.
* Answering incoming phone calls.
* Providing correct information about products to customers.
* Copy and file.
Homemaker, 06/92 to 03/05
Administrative Assistant, Investors Life Group
Philadelphia, PA ~ 04/88 to 06/92
* Provided administrative and secretarial support to management
team.
* Administered personnel procedures.
* Formatted data for Agencies with PC applications.
* Processed licensing and contracting for new business and
maintained for current business.
* Provided technical and marketing support and resolved problems for
agents.
* Conducted training on home office operations for agents.
Senior Compensation Specialist, Investors Life Group/CIGNA Corporation
Philadelphia, PA ~ 08/85 to 04/88
* Administered General Agent's compensation programs.
* Resolved commission problems.
* Trained others to administer commission programs.
* Performed audits.
Compensation Specialist, INA/CIGNA Corporation
Philadelphia, PA ~ 06/81 to 08/85
* Prepare payments to agents for three separate companies.
* Review monthly commission statements.
Education: Upper Darby High School, Upper Darby, Pennsylvania
Diploma, June 1981
Volunteer Experience:
* Treasurer, Residents Association of Somerset, Perkasie, PA ~
October 2008 to Present
* Adult Guild, Trinity Lutheran Church, Perkasie, PA ~ September,
2011 to October, 2013
* North Communication Network (Parents Group), Co-President,
Pennridge North Middle School, Perkasie, PA ~ September 2007 -
June, 2009
* PTA Vice President, Dr. Patricia A. Guth Elementary School,
Perkasie, PA ~ September 2002 to June 2007
* PTA Vice President, Phil-Mont Christian School, Philadelphia, PA ~
September 1999 to June 2001
* Sunday School Teacher, Trinity Lutheran Church, Perkasie, PA
* Vacation Bible School Assistant, Trinity Lutheran Church,
Perkasie, PA
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