Customer Service Manager
Resume:
Chenise Brown
Bronx NY, ***57
*******@****.***
•Work Experience
Icing - Bridgeport, CT
3rd Key Manager
November 2013 to May 2014
-Responsibilities
generally i covered days off for the assistant manager. I opened and closed. I had responsibility to secure funds and inventory and protect company assets. I was responsible for the general operation of the business I was there as the only member of management. during the other shifts I was very responsible for outstanding customer service and dealing with whatever assignments that was delegated.
-Accomplishments
Although I was a 3rd key manager I gained the responsibility to be a visual merchandiser. With showing my efforts and accomplishments of window dressing and visual merchandising my manager admired my technique. She looked forward and counted on me to get the job done. In spite of me and my store manger enjoying my work and the good effort I put forth, it was hard moving up within the company and getting the pay deserved. I used this experience as a motivation to get something better.
-Skills Used
everything a manager does but hiring and scheduling. Taken from the job description: * Achieve sales goals * Open/close the store * Be the only person in the store and supervise the store/act as manager on duty on a regular basis * Help train/develop associates * Receive shipment and stock according to planograms * Maintain operations procedures * Do necessary paperwork and banking * Maintain store appearance * Ear piercing * Assist in motivating staff and creating a positive work environment * Loss prevention * Other duties as assigned.
•East haven nursing home - Bronx, NY
•CNA) Certified nurse assistance
June 2011 to May 2012
-Responsibilities
Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
Maintains work operations by following policies and procedures.
Protects organization's value by keeping patient information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
-Accomplishments
• Highly praised for effective team-work and constant delivery of exceptional care to residents
• Trained 10 new nursing aides
•Skills Used
are the ability to provide personal care to patients. CNAs are responsible for assisting and sometimes completely performing very intimate personal care duties such as bathing, shaving, and dressing the patients, performing oral care and other personal hygiene duties and assisting the patients with their toileting needs. I was usually in charge of meals. This can be as simple as assisting the patient or as involved a feeding a whole meal to an incapacitated patient. A CNA needs to be completely comfortable with these duties, since they will be a major part of her responsibilities. I was also respectful and professional in order to make the patients comfortable and secure while assisting them since these can be potentially embarrassing situations for the patients. Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, Acute/Critical Care
•Dennillise corporation
•Mandate reporter/HHA) home health aid
February 2002 to March 2007
•Responsibilities
mandated reporters are people who have regular contact with vulnerable people such as children, disabled persons and senior citizens and are therefore legally required to report (or cause a report to be made) when abuse is observed or suspected. Specific procedures are usually established for mandated reporters to make referrals to child protective services. ... The Role of Educators in Preventing and Responding to Child Abuse and Neglect
-Accomplishments
Creating a Safe, Effective Environment,
-Skills Used
-Skills/Qualifications: Creating a Safe, Effective Environment, Health Promotion and Maintenance, Nursing Skills, Health Care Administration, Patient Services, Verbal Communication, Listening, Training, Dependability, Emotional Control, Medical Teamwork..
•Bravos supermarket - Bronx, NY
October 2001 to November 2002
•Cashier
-Responsibilities
Receive and disburse money in establishments other than financial institutions.
Usually involves use of electronic scanners, cash registers, or related equipment.
Often involved in processing credit or debit card transactions and validating checks.
-Accomplishments
I was present in every retail and financial setting. A cashier’s job may seem simple – after all what else do they have to do except taking payments? This may seem true but, in actuality, I did more than just accepting payments in exchange of goods sold. Before taking payments, i scans the merchandise, calculates that the price is correctly displayed and even bags the items sold at times.
I do not only work with payments which is why i needed to have good knowledge of credit cards and debit cards. You will find a cashier managing a whole lot of bookkeeping as well due to the fact that they have to balance the cash register at the end of every shift and ensure that no discrepancies are found as far as cash is concerned. Since this is a job that concerns money in a huge way, i need to be absolutely skillful in managing cash effectively and with absolute accuracy.
-Skills Used
Answer customers' questions, and provide information on procedures or policies.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Issue trading stamps, and redeem food stamps and coupons.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Request information or assistance using paging systems.
Resolve customer complaints.
Sort, count, and wrap currency and coins.
Weigh items sold by weight in order to determine prices.
Accept reservations or requests for take-out orders.
Calculate total payments received during a time period, and reconcile this with total sales.
Cash checks for customers.
Compile and maintain non-monetary reports and records.
Keep periodic balance sheets of amounts and numbers of transactions.
Post charges against guests' or patients' accounts.
Sell tickets and other items to customers.
Stock shelves, and mark prices on shelves and items.
Pay company bills by cash, vouchers, or checks.
••Education
High School Diploma 2001 William Taft High school Bronx,Ny
Currently attending Everest college
Studying criminal justice
•Computer skill
typing skills,excel, power point
•My Work Ethic/Professional Life:
Hardworking
Independent
Motivated
Attentive
Punctual
Flexible
Driven
Ambitious
Diligent
Organized
Goal-oriented
Committed
Curious
Personality/Character:
Dependable
Outgoing
Friendly
Positive
Energetic
Honest
Open-minded
Creative
Cheerful
Passionate
Patient
References furnished upon request”
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