Customer Service Data Entry

SATINDER KAHLON

510-***-**** ********.********@*****.***

OBJECTIVE

To obtain a challenging position offering opportunity for growth and career

•

development.

.

EDUCATION

(Bachelor’s Degree in Sociology)

University of Washington

(2008 – 2010)

(AA in Arts and Science)

Highline Community College (2006

-2007)

EXPERTISE

• Customer Service, Data entry, Operating cash register, Microsoft

Dynamics CRM, Inventory.

• Microsoft SharePoint, MS Access, Microsoft Outlook, Microsoft word, M ail

processing, Microsoft excel, Microsoft power point, Microsoft publisher.

• Internet Explorer, Google Chrome, Mozilla Firefox.

• Recruiting, Communication over the phone with customers,

Communication with special needs individuals, handling confidential

records.

• Filing, Scheduling, Referrals, Handling cash.

• Languages spoken fluently: English, Punjabi, Hindi and Urdu.

WORK EXPERIENCE

Labor Works, SeaTac, WA

Staffing Specialist April’14-

Present

Answering all inbound call, review employment applications.

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Interview applicants to evaluate work history, skills, education and training.

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E-verify all incoming temporary employees, daily/weekly payroll

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processing.

Assisting in recruiting and dispatching to fill job orders.

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Working on Microsoft tools especially Excel every day.

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Review handle confidential material and complete weekly collection task in

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an efficient manner.

PCC Logistics

CSR/Dispatch

Feb’14-Aril’14

Input customer orders into system.

Print and post rail/truck sheets, create and maintain files.

Acknowledge and provide response or required information to customer on

the

Same day or an expected time to provide information.

Coordinate, monitor and control all rail and truck traffic, insuring that no

unnecessary detention /demurrage charges occur.

Coordinate, monitor and control daily railcar switches to railroad and incoming

truck appointments with warehouse operations in daily production

meeting.

Dispatch containers to trucking companies.

Print all dock receipts for following days work.

Complete container load plans throughout the day.

Keep all office areas in a clean and orderly manner.

Managing multiple phone lines along with other duties.

Key Bank, Tacoma, WA

Teller

Jan’12- Dec’13

Data entry, counting the cash drawers, depositing and Withdrawing cash for

customers.

Referrals, processing mail, opening and Closing the branch

Inform customers about bank products, handle incoming Calls during busy

hours, and maintained confidential records.

Delivering great Customer service, Incharge of ATMs, (balancing ATMs every

day and load Cash weekly, etc.)

Agama Solutions, Fremont, CA

March’11-Oct’11

Recruiter

Finding qualified resumes for the IT training batches.

Interview candidates over the phone.

Letting people know about the services.

Getting all the paperwork filled out.

Complete the Recruiting procedure for qualified candidates.

Dynamic Language, Tukwila, WA

April’10-Nov’11

Appointment Coordinator

Paging out requests via email and phone.

Communicating with interpreters over the phone.

Filing, processing payment vouchers,

Opening and closing office,

Data entry.

Chase Bank, Auburn, WA

Sept’09-Nov’09

Teller

Data entry, Counting the cash drawers.

Depositing and withdrawing cash for customers.

Referrals, processing mail, opening and closing the branch.

Inform customers about bank products.

Handle incoming calls during busy hours and maintained confidential records.

J C Penny, Tukwila, WA

Aug’05-June’09

Sales Associate

Sales clerk, Cashiering, Customer Service, and Inventory.

Display Work Projects, Operating, Opening and Closing out of Registers.

Team work and Time Management.

VOLUNTEER

Vice President of an Indian Folk Dance team

Sept’08-June’09

Formed twelve member team, advertising, Arrange and organize meetings.

Paper work, choreographer, fundraisers, make mixes.

Handling and resolving conflicts between team members

Sunny Hill Elementary School March’07-

June’07

Volunteer through Junior Achievement Program

Taught 3rd graders basic economic skills, communicating with the teachers and

students.

Worked together with students to achieve project tasks and expand their knowledge.

Renton, WA food and clothing drive.

Dec’05-Jan’06

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