Manager Service

Parminder Gill

PAYROLL SPECIALIST - Paychex, Kent

Auburn, WA

*****************@*******.*** - 206-***-****

• Over 4 years of working experience as an office manager and over 14 years of experience in retail

management.

• A highly motivated, ambitious and systematic individual with exceptional interpersonal skills and problem

solving approach.

• Strong leadership, adaptability, learning and communication skills.

WORK EXPERIENCE

PAYROLL SPECIALIST

Paychex, Kent - June 2014 to Present

Maintains base of payroll clients on products for assigned clients in order to meet client payroll, Human

Resource, and employee benefit service needs.

• Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments,

special payments, tax allocations, and employee deductions or adjustments.

• Keys all payroll-related data necessary to process and meet appointment schedules.

• Provides quality client service to maintain a high rate of client retention.

• Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted

relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to

resolve problems.

• Maintains client files to ensure efficient operation and improved client service.

• Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.

• Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote

a positive quality service image.

• May participate in conducting branch training sessions to empower and develop employees.

OFFICE MANAGER

Somal LLC - Auburn, WA - December 2009 to May 2014

Develop and maintain excellent relationships with various brokers providing many premium contracts for the

company.

• Responsible for scheduling and coordinating loads and price negotiations with brokers.

• Resolve problems related to trucking, staff or employee complaints.

• Ensure truckers had required paperwork and state permits prior to picking up loads.

• Keeping maintenance records on service trucks (mileage, fuel, pricing).

• Track and submit working hours of employees to the accountant.

• Manage all activities in accounts payable and ensured timely payments of vendor invoices.

• Created and submitted billing invoices to brokers on a weekly basis.

• Assisted the accountant by providing all required paperwork for monthly and quarterly taxes.

• Responsible for sourcing, interviewing, and hiring drivers and helpers.

ASSISTANT MANAGER

FedEx Office - Federal Way, WA - January 2012 to September 2013

Responsible for scheduling, payroll management, training compliance, daily close-out of POS, bidding,

ordering and receiving supplies and inventory controls.

• Reviewed and transmitted payroll and daily close out of POS.

• Interviewed job applicants, complied with all company hiring policies and assisted center manager with the

hiring of team members.

• Responsible for communication with the center manager and team members on daily/weekly/monthly goals,

performance to plan, key performance metrics, customer issues and company initiatives.

• Evaluated the efficiency and productivity of team members in creating positive customer experiences.

• Established and managed a process for customer flow in the center to improve service experience ensuring

customer needs are met quickly and quality products are delivered.

• Coached, counseled and provided feedback to team members on their performance and to ensure adherence

to company policies and standards.

TELLER

U.S. Bank - Renton, WA - June 2010 to March 2011

Record all transactions promptly, accurately and in compliance with bank procedures.

• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's

checks and exchanging foreign currency.

• Perform services for customers such as ordering bank cards and checks.

• Balance currency, cash and checks in cash drawer at end of each shift.

• Answer inquiries regarding checking and savings accounts and other bank related products.

• Explain and promote bank products and services to customers.

ASSISTANT MANAGER

Rite Aid, Kent - April 2008 to November 2009

Help hire, train, supervise and motivate retail staff.

• Work with the store manager to develop creative plans to increase store sales. Help manage store expenses,

payroll and shrink issues to ensure profitability.

• Open and close store including securing/ closing registers, security gates, setting alarms, making bank

deposits and responding to any store disturbances notified by the alarm company.

• Help ensure that the store is properly staffed and that product is displayed in the most sellable manner.

• Help enforce the policies of management and lead all other employees by example.

SECURITY OFFICER

Guardsmark, Sea - February 2007 to February 2008

Responsibilities

Observe, monitor and report flow of visitors & others on client's property.

• Observe and report any unlawful or inappropriate activity.

• Provide protection and ensure safety for individuals and property.

• Maintain appropriate documentation of all security tours and any incident reports.

• Hand-wanding and monitoring walk-through metal detector.

SECURITY OFFICER

Securitas - Bellevue, WA - October 2006 to February 2007

Observe, monitor and report flow of visitors & others on client's property.

• Observe and report any unlawful or inappropriate activity.

• Provide protection and ensure safety for individuals and property.

• Maintain appropriate documentation of all security tours and any incident reports.

• Hand-wanding and monitoring walk-through metal detector.

ASSISTANT MANAGER

Walgreens - November 2000 to July 2006

Help hire, train, supervise and motivate retail staff.

• Ensure the proper processing and display of merchandise.

• Help manage store expenses, payroll and shrink issues to ensure profitability.

• Work with the store manager to develop creative plans to increase store sales.

• Open and close store including securing/ closing registers, security gates, setting alarms, making bank

deposits and responding to any store disturbances notified by the alarm company.

• Help ensure that the store is properly staffed and that product is displayed in the most sellable manner.

• Help enforce the policies of management and lead all other employees by example.

LANGUAGES: English, Hindi, and Punjabi.

ADDITIONAL INFORMATION

• Computer Skills: MS-office, basic knowledge of computer hardware and software.

Contact this candidate