Customer Service Administrative Assistant

Betsabe Suarez

Sequoia Dr. South Gate Ca. *****

310-***-**** or ***********@*****.***

Qualification: Office manager and administrative assistant, Experienced in providing reliable

support to senior management and business owner. Highly motivated team player, with

excellent time management skills. Strong written and verbal communication skills. Experienced

with Internet Research, MS Word, Excel and Power Point. Experienced in Accounts payable and

receivable. Fluent in English and Spanish.

Experience

Community Honda

Whittier, Ca. August 2012-Present

• Customer Service Director for the Sales Department.

• Schedule appointments to Re-lease contract or purchase vehicles.

• Managed in-bound/out-bound calls using a multi-line telephone system.

• Managed Dealers web page and other Dealers Accounts.

Hooman Automotive

Culver City, Ca. Oct.2009-July2012

• Managed all front office and back office functions, Including answering telephones, taking

messages, scheduling appointments, planning meetings and interviewing candidates.

• Had primary responsibility for developing and managing several of the firm's key customer

relationships for both individual and business accounts.

• Reported directly to the owner and was primarily responsible for the day-to-day

management of the office, Including routine interactions with clients and prospects.

• Additional responsibilities included, prompt, accurate and friendly customer service as well

as preparations of forms, policies, invoicing, claims and endorsements, daily excel input.

• Prepared payroll, bank deposit and close end of month sales.

Sunrise Auto Center

South Gate Ca. Feb.2005-July.2009

• Developed in-depth knowledge of insurance claims, customer relationship database,

including creating accounts, preparing quotes, researching policies and recommending

coverage.

• Reported directly to the owner and was primarily responsible for the day- to-day

management of the overall business, including labor, inventory and equipment costs.

Betsabe Suarez

Sequoia Dr. South Gate Ca. 90280

310-***-**** or ***********@*****.***

• Responsible for employee staffing, including interviewing, hiring and performance

evaluations (staff consisted of 35 full-time and part-time employees).

• Maintained relationships with virtually every key customer account and acted as the first

line of customer dispute resolution.

• Managed vendor relationships to improve the pricing/quality of supplies/services.

• Reconciled accounts receivable/payable invoices as well as cashier receipts.

Downey Ford

Downey Ca. March2004-Feb.2005

• Managed and expedited in-bound/out-bound calls using a multi-line telephone system.

• Managed calendars and schedule appointments, meetings and teleconferences.

• Responsible for clerical management, including organizing and filing reports design to

increase the

efficiency of the business operations and leverage senior management.

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