Customer Service Representative
Resume:
Christopher M Perdue
Glenolden, PA 19036
**********@*****.***
EDUCATION
AAS, Information Technology, May 2012
Delaware County Community College Media, PA
RELATED COURSEWORK
Helpdesk concepts, PC Maintenance & Repair, PC Support, Managing Microsoft
Server 2008, Network Operating Systems Concepts, Network communications
WORK EXPERIENCE
Comcast Business, Horsham, PA 09/13 - 07/2014
Customer Account Executive 3 (Tier I Technical Support)
Provided prompt resolution to small and medium business customers via
telephone for a variety of issues including billing, TV, internet, and
phone services. Utilized a multitude of software tools. Communicated in a
professional and courteous manner to help explain the details of the
situation.
Pep Boys, Glenolden, PA 03/10 - 09/13
Retail Sales Associate
Responsibilities include responding to client calls, escalating customer
issues to the appropriate department when necessary, locating auto parts,
organizing inventory and restocking shelves. In addition, walk the retail
sales floor to assist customers with finding products and answering
questions.
Help Desk Consulting, personal business - 10/10 - present
Home PC Consultant
Solve personal PC problems involving OS speed, upgrades and anti-virus
software. Advised customers on hardware upgrades and new PC purchases
Ricci Telephone Research, Broomall, PA 05/11 - 07/11
Interviewer
Conducted market research telephone surveys for various clients across the
United States, covering a variety of topics including newspaper readership
and local political issues.
Pizza Hut, Collingdale, PA 03/08 - 07/09
Customer Service Representative
Processed customer telephone orders, assisted with food preparation, and
maintenance of kitchen and dining room areas.
SKILLS
Proficient in Microsoft Word
Intermediate level with MS Operating Systems including Windows XP, Vista, 7
as well as 8.
Type 80+ words per minute
Solid interpersonal skills for dealing with internal and external clients
Contact this candidate