Customer Service Administrative Assistant

Charlotte Vance

San Francisco, CA

********@*****.*** - 415-***-****

WORK EXPERIENCE

Personal Assistant

Strategic Assets Management - Walnut Creek, CA - January 2010 to Present

Managing appointments, calendar and emails

Assist with banking duties and financial information

Typing reports and plan meetings

Answering and returning phone calls

Maintain and set up conference room

Organize and manage personal files

Schedule appointments and travel arrangements

Order supplies

Administrative Assistant

UCSF - San Francisco, CA - May 2005 to May 2009

Responsibilities

Payroll and time sheets

Scheduling staff

Answering and returning phone calls

Assist with school enrollment

Maintaining the wait pool list

School tours

Ordering and stocking supplies

Greet all parents

Accomplishments

Improved office efficiency and customer service and revamped our whole filing system.

In charge of all our fund raiser events and always passed our goal.

Analyzed and assisted in rewriting procedures/training manuals to improve our services.

Skills Used

Good written and verbal presentation skills. Use propped grammar and have a good speaking voice.

Substance Abuse Counselor

Alice Griffith Treatment Center - San Francisco, CA - April 2002 to June 2005

Responsibilities

Data entry

Compile weekly and monthly reports

Collection of urine samples

Maintain clients charts and records

Intake of potential clients

Answer and returning phone calls

Adhere to State and Federal regulations (Confidentiality, Title22, and HIPPA)

Accomplishments

Presented an excellent image of the company and it's services to clients

Commended by my supervisor for the quality and consistency of my performance

Was awarded certificate of excellence for my work performance

Skills Used

Ability to work in a team structure

Ability to make decisions and problem solve

Ability to analyze quantitative data

Ability to plan, organize and prioritize work

Fitness & Nutrition Counselor

Walden House Adolescent - San Francisco, CA - June 2003 to May 2005

Responsibilities

Submit all reports on time, Maintain good public relations with clients

Prepare for and actively participate in staff trainings, meetings and supervisory conference

Encourage respect for personal property and the facility

Provide opportunities for discussion of individual or group problems and concerns

Assist medical staff with proper information when doing a personal fitness and nutrition evaluation

Recognize and respond to opportunities for problem solving in group sessions

Accomplishments

Created and managed a fitness & nutrition program for the adolescent program

Created healthy living charts for the lunch room

Skills Used

Active listening, body language, health counseling, mood mapping, goal setting

Fitness Manager

Gold's Gym - San Francisco Bay Area, CA - March 1999 to June 2001

Responsibilities

Managing Budget

Help in the development of our personal training program

Hiring, training, and supervise all personal trainers

Keeping statistical and fitness records

Ensure compliance with health and safety legislation

Promoting and marketing the business

Dealing with enquiries, complaints and emergencies

Maintaining customer service standards

Accomplishments

Making positive exercise and lifestyle changes for our members

Working with the trainers to insure superior service is delivered on a consistent basis

Skills Used

Talking to others to convey information effectively

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions

Managing one's own time and the time of others

Actively looking for ways to help people

EDUCATION

AA in Health Care /Administration

University of Phoenix - San Francisco, CA

2003 to 2005

ADDITIONAL INFORMATION

Apex Nutrition Certification

(NASM) National Academy of Sports Medicine

Basic Clinical Training

American Red Cross/ CPR First Aide

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