Human Resources Customer Service

**** **** ***** *****, ****** Springs, FL *****

407-***-**** ? ************@*****.***

AKEISHA PAGAN

Objective

Seeking a position as a Human Resources professional, where my experience

and education will allow me to make an immediate contribution as an

integral part of a progressive company.

Experience

Jewett Orthopaedic Clinic

Orlando, FL

Administrative Assistant Patient Services

Coordinated fiscal and human resource activities, equipment purchases, and

provision of facilities and supplies to the appropriate departments.

Managed scheduling of surgeries and appointments.

Handled billing, bookkeeping, and payroll.

Performed administrative duties for senior executives and management,

including managing calendars, making travel arrangements, screening calls,

meeting and even arrangements, and customer relations.

KSB, Inc Altamonte Springs,

FL

Human Resources Administrator

Maintained employee personnel files, updated information as needed and

ensured employees were in accordance with legal requirements and Company

policy and procedures.

Acted as Benefits Administrator for employee health, dental, disability and

retirement plans.

Interviewed job applicants to obtain and verify information used to screen

and evaluate them, including exit interviews.

Hired and trained skilled laborers and office staff.

Ecolab, Inc Altamonte Springs,

FL

Human Resources Specialist

Maintained employee handbook and processed updates.

Managed on-going performance of policies and procedures for recruitment,

interviewing and selection of prospective employees.

Developed and worked in conjunction with management regarding evaluation of

office procedures.

Implemented and updated job descriptions and position contracts.

The Institute of Internal Auditors

Altamonte Springs, FL

Human Resources Administrative Assistant

Prepared, processed, and maintained employee payroll to include updating

records.

Maintained employee work/vacation schedules to ensure staffing needs were

met in accordance with company policy and guidelines.

Assisted all staff in transition to company culture as new employees, as

well as new policies and procedures as they are established.

Developed and worked in conjunction with management regarding evaluation of

office procedures

Executive Summary

HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP),

Employment Law FMLA/ADA/EEO/WC, Windows OS, Mac OS, Microsoft (Word,

Excel, PowerPoint, Access, Outlook, PowerPoint, Publisher), QuickBooks, PC

Law, Time Matters, PeopleSoft, Adobe Photoshop, Kronos, ADP EZ Labor

Management, Paychex Payroll Software, Lotus Notes, SRS, and Pulse Medical

Manager Systems

EDUCATION

1999-2002 Bachelor of Business Management Program, University of Phoenix

Major-Industrial and Organizational Psychology, Minor-Human Resources,

Rollins College

1992-1994 Legal Assistant/Office Management Program, Seminole Community

College

References Available Upon Request

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