Manager

ROGER SEATON

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*** ****** **** *** #***, Wake Forest, NC 27587 H: 919-***-**** C: 919-***-**** E: ***********@*******.***

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MANAGER

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PROFESSIONAL SUMMARY

I am a dynamic, driven, organized, passionate, and results-driven Manager with versatile administrative

skill set and more than ten years of broad based sales achievement and experience in sales consulting

including: product promotion, business development and marketing. Demonstrated success driving

revenue growth in highly competitive areas. Sound expertise in sales. Proficient in preparing strategies

to demonstrate, promote and sell various products and services. Solid track record of securing sales

and continually increasing customer referrals, meeting sales goals, with an in-depth knowledge of

managing changing priorities and connecting with people. Excels in resolving challenges with

innovative solutions, implementing process improvements for increased efficiency-productivity, and

achieving high customer satisfaction with integrity. Core expertise lies in product/service promotion, and

building loyalty and forging strong relationships.

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OBJECTIVE – Opportunity to employ skills set as a sales consultant executing innovative strategies, in

order to increase sales performance and profitability at an exciting and dynamic company.

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PROFESSIONAL EXPERIENCE

04/2011 to Current PRACTICE MANAGER

Svelte Pediatric Dental Consulting - Cary, NC

• Manages the organization’s core functions in Finance, Administration, Communication,

Development, and Annual Budget.

• Achieves a 98% Net Collections Ratio A/R annually.

• Oversees A/P, payroll, and annual performance evaluations.

• Recruits, trains, and supervises employees; develops job descriptions, and

addresses employee issues with confidentiality.

• Directs scheduling, verification, authorizations and co-pays.

• Consistently cuts costs by negotiating pricing/fees, yet ensuring enhanced

services and investigating new revenue streams.

• Oversees facility, personnel management, and clinical operations.

• Supervises inventory, technology equipment and upgrade purchases.

• Defines client satisfaction and success via surveys, calls, and emails.

• Reviews all checks, invoices, and other documents for correct finances.

• Monitors state/federal regulations to ensure compliance.

• Guides marketing decisions and social media outreach.

• Sets standards to help reports achieve goals.

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04/1994 to 03/2011 PRACTICE MANAGER/ACCOUNTS MANAGER

Harry H. Huang MD, Ophthalmology and Surgery - Bethesda, MD

• Achieved 98%Net Collections Ratio Annually.

• Increased revenue growth 400%, profit margins 50%, and productivity 33% by

Quality Improvement (QAI) gains through eliminated redundancies, adopted

new technologies and flexible employee scheduling, targeted data input, smart

patient scheduling, productivity metrics, and lowered expenses.

• Managed daily operations from scheduling, computer network, billing,

collections, reimbursement, contracting, purchasing, reconciling financials,

patient records, insurances carriers, A/P and A/R, and CPT/ICD9 codes.

• Implemented 3 Practice Management Software systems.

• Installed e-prescription system and launched practice website.

• Optimized patient-physician scheduling that increased A/R 20%.

• Oversaw HIPPA, OSHA, and CMS compliance.

• Directed recruitment, hiring, training, corrective action, and termination.

• Negotiated third-party agreements and contracts.

• Maintained computer network, and managed equipment/supplies.

• Established “hotline” to handle customer inquiries and complaints.

• Formulated organizational policies, and instructional handbooks.

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04/1990 to 04/1994 ACCOUNTS MANAGER

The Feldman E.N.T. Group, P.C. - Washington, DC

• Managed and trained staff of multi-site group and coordinated A/R.

• Sold services from cosmetic procedures to medically necessary procedures.

• Instituted computer tracking that increased complaints resolution.

!11/1994 to 11/2004 RETAIL SALES ASSOCIATE, MEN’S DEPARTMENT

Bloomingdale’s - Rockville, MD

• Assisted customers in selecting and purchasing products, and advised and

helped locate appropriate merchandise in the entire Men’s Department.

• Described product’s features/benefits and demonstrated usage of products.

• Addressed customers’ questions – Provided information concerning

specifications, warranties, financing available, merchandise and delivery.

• Provided outstanding Customer Service as the top priority.

• Exceeded sales and commission goals, and new accounts goals.

• Fostered customer relationships through client file development.

• Built total sales through knowledge of products/services.

• Arranged display of merchandise in retail store.

• Organized goods exchanges – Repair or alteration of merchandise.

! • Coordinated stock inventory and requisition of new stock.

EDUCATION/TRAINING

Bachelor of Science: Comparative Regional Studies

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Georgetown University - Washington, D.C.

Certificate: French Studies

University of Bordeaux - Bordeaux, France

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NOTABLE ACHIEVEMENTS

• Enlarged the Customer Base: Maintained close working relationship with

existing/new customers regarding new/different products – Maintained CRM.

• Exceeding Sales Goals: Monitored sales targets and motivated sales teams

to achieve the firm’s goals.

• Innovations: Innovated new tools and techniques to increase sales objectives.

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AREAS OF EXPERTISE

• Office - Accounts Analysis & Management with Report Preparation

• Revenue Cycle Management: Medicare, Medicaid & 3rd Party Payers

• Management/Mentoring/Supervision/Training of Staff

• Budget Development & Inventory Oversight/Cost Control

• A/R, Claims Analysis Specialist, A/P, Payroll

Computer Competency & IT Management

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MANAGEMENT SKILLS

Sales & Marketing Knowledge for Business/Product Promotion

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Operations & Systems Analysis Skills & Strategic Planning

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Organizational Development & Capacity Building

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Public Speaking/Serving as Public “Face” of the Organization

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Monitoring/Assessing Performance Goals & Corrective Action

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Contract Development & Negotiation

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! Quick Learner of New Technology/Software Programs

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TECHNICAL QUALIFICATIONS

Office 365, Sage Medical Manager, QuickBooks, Cisco Webinars, Adobe,

Emdeon Office Suite, OSHA/HIPPA/CMS Compliance Training, CPT/ICD 9

Skilled, Windows, Unix, Mac OSX

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LANGUAGE PROFICIENCY

English/Spanish Fluency

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