Customer Service Representative

To Whom It May Concern:

I am a highly motivated individual seeking a full time opportunity as a

Customer Service Representative. My employment background is centered in

the areas, administrative, customer service and client support in the

Retail and Call Centre industries. My work experience has afforded me the

opportunity to work with teams towards successfully meeting and surpassing

company goals and objectives on a consistent basis, while at the same time

enhancing my knowledge of the importance to developing and maintaining

excellent customer relationships and loyalty.

My work experience in the service sector coupled with my training has

enhanced my ability to perform effectively and efficiently in today's

dynamic and rapidly changing work environments. Though I work well

independently, I am also a team player and work cohesively in a team

environment. A self- starter and conscientious worker, I am willing to take

on any additional duties to ensure customer satisfaction is met. I maintain

high standards for my work and responds well to new challenges. I also

enjoy the opportunity to reap the rewards of hard work and dedication.

With the interest of securing employment with your firm I am enclosing my

resume for review. Given the opportunity I am convinced that I can

contribute positively to the organization in areas of commitment,

professionalism, innovation and team cohesiveness. It will be greatly

appreciated if we can meet in person to discuss my qualifications in

further details.

Miss Tamara Patterson

Career Objective- To obtain a Customer Service position within an

organization that capitalizes on my customer service experience while

offering opportunities for growth and advancement

QUALIFICATIONS

MEDICAL

. Developed understanding in medical terminology

. Training in medical transcription

. Familiar with vital signs, both reading and taking

CUSTOMER SERVICE

. Serviced customers efficiently and in a timely manner

. Greeted customers courteously and provided exceptional service at all

times

. Able to deal with irate customers professionally and adequately

. Strong ability to analyze and identify customers needs, and provided

exceptional customer service at all times

ADMINISTRATIVE

. Handled multi-lined phone systems, relayed messages, and

transferred calls to appropriate personnel

. Marketed programs to customers

. Keyboarding skills at 35 WPM

. Skilled in manual and computerized appointment booking

. Provided product, sales, and program information to customers

. Able to prepare formal reports, memos, and charts

. Managed company website and advertising

. Updated customer files through data entry

. Able to perform photocopying, filing, and research

. Accepted payments and provided receipts to customers

SMT Direct Marketing

Jan/07-Feb/08

Customer Service/Telesales

. Marketed local and long distance service on behalf of Rogers

Communication

. Maintained a sale quota and quality standard established by the

program

. Promote the company's interest by up-selling the benefits of the

products offered

. Assisted with company branding by educating customers on products and

services

Optima Communication/Direct Energy Marketing Ltd.

Feb/09-Aug/10

Customer Service

. Responsible for resolving customer complaints originating from the

Ontario Energy board.

. Resolve complaints by following protocol as well as making sound

judgment calls

. Makes decision on degree of reprimand for agent misconduct.

. Educate customer's on terms and agreements of Direct Energy's

contracts

. Promote the company's interest by up-selling the benefits of being a

Direct Energy customer.

. Marketed local and long distance service on behalf of Rogers

Communication

. Maintained a sale quota and quality standard established by the

program

. Promote the company's interest by up-selling the benefits of products

offered

. Assisted with company branding by educating customers on products and

services

Answer Plus/Thyssenkrup Elevators

July/09-Oct/10

Customer Service

. Answering calls coming into the call centre from clients for elevator

service

. Dispatched technicians from across Canada to various job sites

. Monitor and follow up on ETA

. Managed four different area mikes

. Prioritize service calls based on emergency level

. Managed attendance when supervising

. Distributed mike to staff based on experience

. Ensured that the call volume was within service level agreement

Career Shop

Jan/11-Feb/14

Customer Service/Receptionist

. Greeted customers and redirected calls

. Organized and scheduled meetings

. Prepared and distributed meetings minutes

. Received and distributed faxes

Bouclair Home Furnishing

Sept/12-Nov/12

Customer Service/Sales

. Cleaning and maintaining visual standards of BouClair inc.

. Delivering excellent customer service

. POS operation (cash/visa/MasterCard transaction)

. Balancing cash deposit with management

. Directing customers to product

TNT Driveway Sealing

June/14-Aug/14

Customer Service/Sales

. Scheduled customer appointments

. Helped measured driveways and parking lots so that we are able to

provide a quote on price to deliver to customer

. Helped sealed driveways

. Went door to door delivering our pamphlets and educating potential

customers on our product and service

Education

. Graduated from East York Collegiate Institute 2007

. Everest College- Medical Office Administration- To be continued

Contact this candidate