Human Resources

Shawn Claybon, HRPM

770-***-**** **********@*****.***

HUMAN RESOURCES PROFESSIONAL

More than 13 years’ progressive human resources management and personnel leadership

experience directing critical training, performance evaluation, and operational management for

large-scale, international operation. Extensive background in operational support and staff

development, including extensive experience in developing teambuilding programs, retention, HR

records management and employee payroll. Ensures optimal performance through targeted sourcing,

recruitment, and hiring of exceptionally qualified candidates. Genuine relationship-builder with

employees, customers, vendors, and C-Level management.

Key Competencies

Kronos Workforce – Staffing Requirements – Case Management – PeopleSoft - OSHA Safety

Audits – Conflict Management – Human Resources Information Systems -Operational Excellence-

Mediation - Resource Utilization – Customer Driven-Management-Compensation & Benefits

PROFESSIONAL EXPERIENCE

HOME DEPOT INC.

2014 to Present Retail Staffing Specialist, Recruitment, Atlanta, GA.

Successfully executed the hourly talent acquisition process for The Home Depot's US retail stores

by ensuring the company employed a diverse, high-performing workforce. Active use of recruitment

tools such as Career Builder, LinkedIn and other online job boards. Instrumental in delivering highly

qualified candidates to the store leadership by using established sourcing strategies and timely

identification methods that are essential to meeting business needs.

• Efficiently managed applicant-tracking systems, Human Resources Information System

(Tesseract), Case Management System (QueWeb), Workforce Central (Kronos), as well as

created, organized, updated and maintained talent pools in the PeopleSoft database.

• Successfully reviewed the completion and accurateness all required documents needed to

process new hires, terminations, leave of absences, and other employee transactions.

• Carried out all recruitment processes including reaching potential candidates by

telephone/email, applicants’ resume screening, interviewing applicants, requesting background

checks, shortlisting, opening and closing job requisites.

• Supported the Home Depot HRSC to ensure that employee leave of absence requirements

were met in order to provided the appropriate medical release forms prior to return.

• Achieved large scale hiring for Home Depot stores, as well as provided management with up

to date information on candidate availability, processes, procedures, and timelines for employee

recruitment.

CSX TRANSPORTATION 2012 to 2013

Management Trainee, Transportation, Tampa, FL & Savannah / Atlanta, GA

Direct all transportation of goods from point-to-point, including managing train arrivals, transfer of

freight cars, and reorganization of scheduling. Liaised with customers in rectifying issues,

responding to inquiries, and collaborating in meetings with Sales and Marketing representatives.

Oversaw employee performance including attendance and administration of necessary disciplinary

actions.

• Supported compliance with budget restrictions through strategic contracting of employees for

terminal and local resource management.

Shawn Claybon, PAGE TWO

• Leveraged previous expertise in handling union issues regarding necessary investigations to

uncover rules violations and ensure maximum compliance.

• Applied rapid corrective action to resolve daily resource issues to remain on plan.

DELTA AIRLINES INC. 1994 to 2011

Operation Coordinator, Operation Control Center, Atlanta, GA (2007 – 2011)

Commanded operations for across 105 countries, re-routing, canceling, or increasing service through

careful management of Station Managers, Supervisors, Frontline Agents, and International Team

members. Supported CEO and General Management Team through daily operational briefings

containing critical information to accurately monitor daily performance. Acquired necessary

information from General, Operations, and Program Management to create quality-training

materials for Operation Control Center hires.

First point of contact for customer service issues and sounding board for all management

team's concerns.

Successfully created and implemented strategic business plan through key collaborations

with Flight Managers, Meteorologists, Corporate Security, local contractors, and Flight

Dispatchers.

Managed union relations including investigations and identification of potential violation of

rules.

Authored performance reports evaluating the daily operations, employee and baggage

performance.

Operations Supervisor, Airport Operations, Houston, TX. (2006 – 2007)

Provided oversight of all aspects of staff performance, performance evaluation, progressive

discipline, mediation of staff disputes and grievance procedures in accordance with state and federal

laws. Capitalized on previous experience driving performance excellence through key coaching,

motivation, and evaluation of 40 agents. Conducted targeted interviews to identify future Agents and

other Operations Leader in a fast paced recruiting environment. Facilitated and developed reports to

track performance in areas of customer service, baggage, and Occupational Safety and Health

Administration audits. Collaborated with Human Resources in pioneering strategies for hiring, as

well as ensure that all applications and pre-hire documents are completed thoroughly and accurately.

Determine proper medias for approaching the right caliber candidates and coordinate

advertisement of current job opportunities.

Processed pre-screening and conducted face-to-face interviews.

Active use of recruitment tools such as Career Builder, LinkedIn and other online job boards.

Develop and cultivate strong relationships with various levels of management, candidates and

external recruiting sources.

Coordinated daily operations and morning staff meetings, addressed and resolved customer

complaints.

Created and prepared paperwork for all new hires, tracked attendances, recorded personal

and vacation time.

Performance Leader I, International Airport Operations, Atlanta, GA (2000 – 2006)

Multifaceted role recruiting new employees, facilitating staff development, and maintaining quality

and performance levels. Conducted 300+ targeted interviews to identify optimal frontline candidates

Shawn Claybon, PAGE TWO

to ensure continued success. Led new hire orientation as well as regular performance reviews to

identify of areas for improvement and implement actionable plans to ensure attainment of

organizational objectives. Authored performance reports evaluating employee and baggage

performance. Created annual Occupational Safety and Health Administration audit reports.

Made initial contacts, scheduled and conducted full interview cycle, met each personally and

checked references.

Responsible for providing current recruitment knowledge and trends within the regional

market.

Responsible for the recruitment, orientation, supervision, and performance evaluation of up

to 80 below-wing employees.

Processed pre-screening and conducted face-to-face interviews.

Championed enhanced strategies, programs, metrics, and reports for recruiting following

evaluation of airline and client needs as well as industry best practices.

EDUCATION, CERTIFICATION & PROFESSIONAL DEVELOPMENT

Bachelors of Science in Business Administration & Human Resources, Columbia College of

Missouri

Human Resources Performance Management Certification (HRPM)

Six Sigma Lean Yellow Belt

Contact this candidate