Customer Service Manager
Resume:
MICHELE A. REED
Muncie Indiana 47303
*******.*******@*****.***
PROFILE
. Progressive Manager in Tier One and Tier Two Automotive Supplier with
experience in Quality, Operations, Materials, Program Management,
Sales and Distribution.
. Fourteen years in Operational Management.
. Successfully managed daily tasks of 65 ~ 170 Team Members, inclusive
of Operations, Production Quality, Maintenance, Tooling, and
Materials.
. Successfully practiced TPS, SMED, Material Flow Analysis, Lean
Manufacturing, Kaizen, Kanban, TS19649/ISO and QS 9000, ISO 14000.
. Fully compliant with State Health, Safety and Environmental
requirements.
. Experienced in Heavy Stamping ranging from 1000 to 300 ton press
(Transfer and Progressive) Welding Spot, Resistance, MIG, Robotic,
Roll Forming, Injection Molding, and Assembly Line.
ACCOMPLISHMENTS
. Reduced Supplier QI 68% through QIP's QAV's.
. Eliminated Third Shift production equaling $250,000 cost savings of
direct and indirect labor by reduced change over time by 50%.
. Implemented employee training matrix by process, machine and die
changeovers.
. Implemented process improvements with a costs savings of over
$100,000.
. PPM decreased 1100 to 10 through Operator training and accountability
resulting in a $500,000 saving in COQ and Expedites.
. Customer Delivery went from 71 % to 98 %.
. Increased Plants Health and Safety Awareness through training
involvement which impacted a positive trend in all related categories.
. Instrumental in relocation and start up to a new 400K square foot
Facility.
. Successfully implemented a six week build out for Facility move.
. Successfully Resubmitted PPAP's for 194 stamping and assemblies in 60
days.
. Instrumental in start up of a new Distribution Center.
EMPLOYMENT EXPERIENCE
TS Tech Indiana Aug. 2011 to Present
Assistant Quality Manager
. Responsible to ensure all Quality Standards and Requirements
(Customer, Supplier and Internal are met and maintained on a daily
basis) in a JIT Seat Assembly and Weld environment.
. Manage daily control items align with the company's Business Plan and
key objectives / metrics.
. Responsible for creating three year Quality Control budget and
maintaining COQ.
. Responsible for daily/weekly/monthly reporting customer, internal,
supplier.
Toyota Boshoku America Nov. 2009 to July
2011
Assistant Manufacturing Manager
. Manage Shift Operations of Tier One Manufacturing Facility to TMMI
. Responsible for all aspects of OTD for Seats, Welding, IMM, Door
Lines
. Manage daily Manning and Training of all Team Members
. Responsible Plant Safety, Quality PPM's internally and external while
maintaining targeted efficiencies.
Lexington Metal Systems
Formally Metalforming Technologies Lexington, Kentucky Nov. 2006 to
Dec. 2008
Production Manager
. Managed all aspects of the Press Shop and Final Assembly including
Maintenance and Tooling areas with full responsibility meeting
customer quality, requirements and maintaining Plants goals.
. Managed training, attendance, payroll, and employee accountability.
. Met and exceeded all Plant goals.
Quality Manager Nov. 2003 to Nov. 2006
. Responsible for all Customer Quality Standards and maintaining Plant
Quality goals.
. Improved Supplier Quality through Vendor and Customer participation.
. Passed and maintained QS and TS TS19649 and Environmental.
. Implemented Process Audits and Quality Walls with Management and
employee commitment.
Quality Supervisor/Engineer Nov. 2002 to Oct.
2003
. Responsible for plant, internal, customer, supplier, quality issues.
. Championed training for all quality processes.
. Managed all data control and corrective action policies including
customer 8D'S.
. Implemented corrective teams for all processes.
Amazon.com
Area Supervisor Nov. 2000 to Nov 2002
. Responsible for Non-Con, Customer Orders, Customer Service and
Returns.
. Implemented Quality Systems.
. Managed training, attendance, payroll, and employee accountability
through efficiency targets.
Toyota Assembly Plant 1 & 2 Nov. 1997 to Nov.
2000
Sub Contractor Team Leader/ Group Leader
. Managed suppliers to ensure all Quality Specifications were met at
Toyota Motor Manufacturing Kentucky ranging from plastics to body
weld.
. Representative for supplier in QMR, QPR and QPI's
. Responsible for all on and off- line rework.
. Containment
. Packaging
. Document Control
. Certification
. Labeling
EDUCATION
Ball State University Muncie, Indiana
Yorktown High School Yorktown, Indiana
American Quality and Environmental Certified QS/ISO/TS
Auditor
References available on Request
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