Customer Service Sales

Terence Maano Pelaez

**-**** ******* **.

UNIT **6

Ewa Beach, HI 96706 US

Mobile: 808-***-****

Day Phone: 808-***-****

Email: ***********@*****.***,

Location: Honolulu, Hawaii

OBJECTIVE:

To secure a position in the organization that offers challenge and

opportunity for my career development and at the same time serve the

organization to the best of my capabilities. I would like to gain new

skills while utilizing my current area of expertise of procurement and

employee satisfaction services within a positive team environment.

EMPLOYMENT HISTORY:

Gryphon Technologies, LC 09/2012 - Present

CBRN Warehouse Technician Team Lead

Salary: $47,000 40hours/week

Supervisor: Jeremiah Smith 808-***-****), may be contacted.

Responsible for performing assigned range of CBR Fit Test and Sizing

procedures based on the following aspects: asset operation and

preventative maintenance checks and services of the Joint Service Mask

Leakage Tester (JSMLT)/ TDA-99M, CBR individual protective equipment (IPE)

and CBR protective masks; IPE and protective mask sizing protocols; basic

data collection, analysis and reporting; CBR equipment offload and on-load;

performance of travel and support to sister and client sites; client/

stakeholder interaction via Fit Test & Sizing process review and critique,

as well as adherence to safety procedures for shore and shipboard

operations. Locally responsible to provide warehouse and office operations

support to include: internal and external process equipment maintenance,

safety surveillance and area conservation.

. Provided comprehensive centralized warehouse management, inventory

management, inspection & assessment and maintenance & repair expertise

in support of the centralized asset management efforts for assigned

CBRN systems and equipment.

. Performed management/Team Lead operations.

. Performed Overseas Travels in support of CBRN Readiness Improvement

Program.

. Participated in the Joint Service IPE Technical Working Group and NBC

Shelf-life Integrated Product Team (IPT) meetings (Army, Navy)

. Composed technical and non-technical correspondence on a variety of

topics such as, fielding event surveillance reports, work

procedures/instructions, surveillance guides, office procedures,

requests for information, and responses to request for information.

. Perform warehouse management functions to include: receipt,

inspection, assessment, repair, and distribution.

. Applied business, quality, financial management, technical, and

logistical disciplines to the acquisition of equipment or materials.

United States Army 01/2011 - Present

Chemical Biological Radiological Nuclear Specialist (Reserve) Salary:

$295.44 One

weekend/month

Supervisor: SSG Enrico Stewart 808-***-****), may be contacted.

Assist in the establishment of CBRN defense measures

Provide training advice and supervision regarding CBRN equipment and

operations

Train military and civilian personnel on CBRN response operations

Operate and maintain CBRN detection and decontamination equipment

Serve on Biological Integrated Detection Teams, STRYKER NBC Reconnaissance

Platoons, Technical Escort Battalions, Special Forces and Ranger Units.

. Subject Matter Expert Instructor for CBRN Defense in Local Army units

(Battalion, company, platoon, and squad size group.)

. Subject Matter Expert in operating and maintaining JSMLT, TDA99,

Chemical Biological Decontamination Equipments, JSGPM, CBRN Protective

Masks.

. Ability to perform as an instructor for New Equipment Training (NET)

and conduct training on CBRN Defense, IPE

Pearl Harbor Navy Exchange 09/2011 - 07/2012

Sales Clerk Salary:

$25,000 Flex

Hours.

Supervisor: Jamie Konno 808-***-****), may be contacted.

Highly knowledgeable of NEX store policies including Richer

merchandising system functions and operations, merchandise returns and

price matching.. Maintained high level of awareness in assigned areas and

offered excellent customer service to all patrons. Completed sale

transactions efficiently, and provided excellent customer service

throughout the Men's department and all others supported. I worked with

soft line as well as hard line merchandising that were sold throughout the

mall. I also performed night stock replenishment in furnishing sections.

Interacted with customers and coworkers in a friendly and professional

manner; adhering to NEX dress code/uniform standards and assisted/supported

sales team members to the maximum extent possible. I developed my knowledge

of merchandise sales presentation and demonstration; including the

characteristics, proper set-up, use, warranty coverage and care of various

products.

. Demonstrated ability to assume ownership of assigned tasks and

successfully complete tasks.

. Able to provide inventory data for the Annual Inventory report.

Education:

. Hawaii Pacific University Honolulu, HI Continuing Candidate - Major:

Business Management

. Pearl City High School Pearl City, HI (05/2010)

Military Education:

. U.S. Army CBRN (Chemical Biological Radiological Nuclear) Specialist

School (6/13/2011 - 8/24/2011)

. Combat Life Saver Course (40 Hours Course) (19 April 2011)

HAZMAT Awareness (80 Hours Course)

. CBRN Responder Training

. Joint Knowledge Online CBRN (Chemical Biological Radiological Nuclear)

Course- Continuing.

. Toxic Agent Training (CDTF )

Additional Courses Completed:

. DOD Policies and Process Awareness Course - (2014)

. DOD Anti-Phishing - (2014)

. DOD Information Assurance Awareness - (2014)

. DOD Personally Identifiable Information - (2014)

. Ethics Training- (2014)

. DOD OPSEC & Trafficking Persons Training (2014)

SECURITY CLEARANCE:

Secret (20110112-20210112)

DOD CAC Card Current: 04/2014

REFERENCES:

Joseph Deguzman: 808-***-****) SGT U.S. Army

Ashley Michael: 850-***-****) SSG SUPPLY U.S. ARMY

Scott Jordan Garcia: 808-***-****) CBRN WAREHOUSE TECHNICIAN

Enrico Stewart: 808-***-****) SSG U.S. Army CBRN PLT.

SGT.

Alternate Language Proficiencies:

Tagalog, Fluent

Contact this candidate