Customer Service Representative

Breanne R. Hendrickson

***** **** *** * *** C, Lynnwood, WA. 98036

**************@*****.***

www.linkedin.com/in/breannehendrickson98103

Cell: 509-***-****

Objective

Obtain a position, where communication, analytical and technical skills are

valued within a positive work environment and attention to detail is

utilized to improve effectiveness and efficiency.

SKILLS

Technology: Advanced Microsoft Office Suite, MS Outlook; Spreadsheet-

Advanced Excel, Database- Access, Statistical Analysis, Employee Tracking

Systems, ERP Systems SAP, Oracle ERP Systems, Data Entry-1400, typing 88

wmp,

Other: Excellent written and verbal English skills, elementary Spanish (2

yrs., reading and conversational), strong written, verbal, presentation and

negotiation skills, proven ability to effectively interact with senior-

level management, Legal Compliance: understanding of governmental

regulations, professional standards and practices. **First Aid Certified,

AED & CPR trained for infants, children & adults

EXPERIENCE

PleaseJustFixIt.com - Seattle, WA.

HR Generalist / Benefits / Office Manager

Aug. 2008 - Present

. Global Benefits and HR Manager for recruiting division

. Recruitment Strategy: Partnering with management and HR to develop and

deliver the best recruiting strategies to achieve a strong pipeline for

meeting hiring targets

. Work with recruiting team to ensure positive transitions, conduct new

employee onboarding and training.

. Sourcing: Recruit using a variety of sources, including direct sourcing

utilizing social media and network contacts, internet posting, database

searches, and referrals to create diverse candidate pools

. Screen, assessment, interviewing and selection: Providing resume

evaluations, phone screenings and expertise in interviewing methodology

and high-touch, customer-focused processes to enable consistent quality

of hire

. Manage employee insurance transition phases and projects. Head of

continuous improvement board. (Kaisan)

. Monitor and revise company policies and processes as needed. Tracking and

reporting on project issues and problem management activities.

. Office manager including but not limited to billing, record retention,

accounts payable, employee relations/mediation, processing payroll and

performing related financial processes

. Resolve personal payroll problems as they occurred (using ADP i.e.

checking on pay rates, hours reported, deductions, tax withholding, etc.)

as well as generate manual checks, process payroll funding, and journal

entries and maintained employee database for accuracy.

. Managed large capital expenditure projects in the range of $500k for

major clients (HP, Boeing, Toshiba and T-Mobile.)

. Manage client implementation design and schedules for engineers, resource

and work item assignments for global operations engineers.

. Source, plan, and sell a cloud driven backup solution using HP LiveVault

for clients.

. Create, own, and provide leadership direction for project schedules and

timelines.

Physio-Control - Redmond, WA

HR Benefits Coordinator, Global Benefits - (Contract / Kelly Services)

Nov, 2013 - March, 2014

Associate Post-Market Surveillance Specialist

March, 2014 - May, 2014

. Awarded "Team Dynamos" HR Business Excellence Project

. Administer open enrollment for existing and new employees while working

directly with the Senior Manager of Global Benefits and the Director of

Global Talent Rewards.

. Identify process improvement opportunities to streamline and simplify

benefit administration. Coordinate the development and organization of

annual enrollment materials as well as document processes and standard

operating procedures.

. Worked closely with Benefits Manager to ensure accurate benefit

deductions and record keeping. Handled all garnishments, deductions, and

vacation/sick accruals through ADP.

. Create recognition rewards program designed to increase early enrollment

resulting in a 92% return of early applicants.

. Evaluate enrollment forms, verifying benefit contributions and calculate

retroactive premiums as needed.

. Resolve complex escalated team member issues and reduced complaints

received by the HR Benefits Department by 98%

. Maintain compliance with all applicable federal, state, & local

employment laws especially relating to FMLA, FLSA, ADA, and HIPPA

worker's compensation and unemployment.

Vertafore Software and Management Systems - Bothell, WA

Aug 2012 - Aug 2013

Billing Rep II/Customer Service Representative Lead (Jan 2013-August 2013)

Training & Implementation Coordinator (Aug 2012-Dec 2012, Contractor for

Office Team)

. Increased production by 8% within the department by consolidating

workload, reconfiguring schedules, and implementing procedures to improve

efficiency.

. Led a team which decreased financial losses in the department by

implementing new policies.

. Improved process for reviewing customer accounts, investigating

complaints/issues and responding to clients. Improved department and

inter-department communication(s) which improved customer wait time by

45%.

. Fully implement various insurance agencies with Vertafore products at a

100% success rate.

. Acted as a scheduler, assigning work to roughly 40 Conversion

Specialists, Project Leaders and Training Specialists based on skills and

availability.

. Provided administrative and executive support and training to the

Director and Vice President's Department.

Trader Joe's, Seattle - Ballard, WA.

Crew Member

Oct. 2009 -June 2012

. Purchasing manager and customer service representative. Managed and

trained a team of 3 buyers able to maintain minimum back stock with

maximum floor stock

. Created an optimal customer service atmosphere, by having a personal

experience with each customer.

Puget Sound Energy (PSE); Bellevue, WA

Recovery Implementation Coordinator / Planning Permit Tech - (Contractor)

July 2009 - Sept 2009

. Assisted with issues related to land use and zoning, building codes,

permit application completion and other requirements.

. Lead projects and managed the application completion and permit process

by developing background information from maps, field surveys and other

information.

. Assisted in the preparation of written and oral reports requiring

research and analysis of statistical data, field studies, surveys and

maps while maintaining communication with other departments concerning

permit status.

. Created maps using ESRI/Arc GIS products for use in electric and gas line

projects.

Professional Service Industries (PSI); Mountlake Terrace, WA.

Project Manager / Office Administrative Assistant

Jan 2009 - Mar 2009

. Coordinated bid and contract proposal packages and composed letters of

recommendation and acknowledgment.

. Advised on the impacts of emerging issues regarding regulations related

to up and coming and past company operations.

. Managed and directed office filing system, supply ordering, and

accounting and field testing documentation and reports. Analyzed and

interpreted findings to ensure company success.

. Contacted customers on a daily basis to provide feedback on projects.

Internship

City of Mercer Island; Mercer Island, WA

Development Services: Building & Planning Technician

March 2008 - March 2009

. Assisted with the update to the Shoreline Management Program, reviewed

applications and plans for completeness, reviewed short plats and

boundary line adjustments.

. Processed permits, and assisted citizens at the permit counter involving

significant public contact.

. Reviewed Single Family Site plans for Compliance with Mercer Island

Municipal Code

. Analyzed project goals to ensure regulatory compliance with local and

state land use and environmental permit requirements.

. Scheduled, tracked, and facilitated permit processes with clients,

regulatory agencies, consultants, and in-house engineering and design

staff.

. Confirmed engineering plans and permit documents met application

requirements. Additional duties: composed, edited, and formatted

permits and technical documents.

. Perform title and property searches to identify easements, deeds, rights-

of-way and other pertinent information.

Education

Central Washington University; Ellensburg, WA

Bachelors of Science 2007

*Currently Pursuing PHR

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