Customer Service Sales Representative

MIKE PRENDERGAST

**** ******* **** ****, ***********, ON L5M 5W1 H: 905-***-**** M: 416-***-****

*********@*******.***

Biologist with 4 years of lab experience possessing advanced knowledge of several aspects

of the food industry such as HACCP, sanitation and quality assurance. Proficient in the

processing of variety of samples and skilled in the use and troubleshooting of standard lab

equipment. Experienced in the handling and management of large quantities of data and

samples.

PROFILE

Soft Skills

Critical thinker, excellent problem solver

Highly organized, detail oriented and

proficient at keeping records

Excellent written and verbal communication

Demonstrated ability to work independently or adapt to team environment

Collaborative, dependable and loyal

Certifications and Training

HACCP and PRPs

Internal Auditor Training GFSI

GMPs and Sanitation techniques

Managing Recall

Occupational health and safety

Quality assurance and Quality control

Document use and SOPs

Food safety and security

Job task planning

Leadership

Introduction to food processing

Innovation in food processing

Laboratory Experience

4 years of lab experience including use of polarized light microscopy, DNA analysis, SDS-

PAGE, PCR, use of biological database, recombination, sampling techniques, ELISA,

bacterial staining,

Relevant Coursework: Microbiology, Cell Biology, Biochemistry, Molecular Biology,

Environmental Biology, Environmental Chemistry, Anatomy, Physiology, Organic

Chemistry, Statistics

Data Management / Computer Literacy

Compiled and maintained records for over 200 clients and sustained client-agent relations

by conducting

mass mail outs and other marketing communication activities

Expert user of Biological Data Base: BLAST, BRENDA

Advanced Knowledge of: MS Office Suite, Prezi

Customer Service / Sales / Business Acumen

Resolved clients’ inquiries and booked appointments resulting in increases of potential

customers

Collaborated with sales team to design website resulting in more exposure and potential

buyers/sellers

Assisted in preparing and editing listings, resulting in an increase of clients and often

rapid sale of real estate properties

Used exceptional interpersonal skills to assist customers and answer customer inquires

resulting in an

increase to business revenue and customer satisfaction

EDUCATION / PROFESSIONAL DEVELOPMENT

• B. Sc. Bachelor of Science majoring in Biology Ryerson University Toronto, 2014

• Youth into Food Processing program NSEC Vaughan, 2014

WORK EXPERIENCE

Part-Time Assistant Re/Max Reality Enterprises, Mississauga 2011 to present

Sales Representative Canadian Tire, Mississauga 2008 to 2009

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