PC Software and Database: Rbase Systems, PC File Plus, Excel, Road Net

CANDIDATE: TEFORIE MITCHELL

CONTACT: 717-***-****

Cell 443-***-****

Email: ***************@*******.***

SUMMARY: Fifteen years of experience in the IT industry, the most recent eight of which were in the

intelligence community. Consistently completed work assignments before established

deadlines and saved companies thousands of dollars. Consistently received awards

and bonuses in appreciation for my excellent performance, work ethics, and working

overtime when needed. Have three MCP certifications for NT 4.0, 2000 and LAN

Administration Certificate. Have seven years of experience with Microsoft Exchange

(keeping email communications running efficiently) and functioning knowledge of

Microsoft Office Suite. I also have in-depth experience with setting up and configuring

networks, diagnosing and resolving problems with computer hardware and software and

working with Blackberrys, Ipads, and other communications devices. Proficiency in

working with laptops, desktops, and network printers. Also have in-depth experience

supporting networks in hospitals with over 1,000 in-house users and over 600 remote

users. In the IT community I supported 2,000 users. Monitored 15 servers and utilized

UNIX to revise data damage. Five years of experience as a System Administrator and

worked closely with Program and Project Managers developing and maintaining various

databases and project information. Trained company employees on various

applications and database programs. Worked closely with a Microsoft Network

Engineer configuring networks and troubleshooting. Some experience working with Sun

Microsystems Blade Servers environment. Worked with a team on installation of Blade

Servers and supported its electrical and mechanical components. Remotely configured

SCADA software using DOS at a central location.

STRENGTHS:

• Professional even in high-pressure situations

• Ability to get along well with others and work as a team

• Flexibility and Creativity

• Excellent at organizing and planning

• Troubleshooting Skills

• Ability to analyze and solve problems effectively

• Self-motivated/disciplined/ability to work independently

• Adapt quickly to new hardware and software

• Leadership Ability

• Ability to communicate effectively

• Intuitive

EDUCATION: University of Maryland, Baltimore County, Majored in LAN Management

Community College of Baltimore, Majored in Business Administration

Catonsville Community College, Majored in Computer Information Systems

University of Phoenix, Major system Information Technology with 63 credits

Enrolled in New Horizons for A+ and Security + Certifications

Certifications:

• MCP (Microsoft Certified Professional for NT 4.0)

• MCP (Microsoft Certified Professional for 2000)

• MCP (Microsoft Certified Professional for XP)

• LAN Administrator Certificate

• Currently studying for Security Plus Certification

• Computer Technician Certificate at TEST College

TECHNOLOGY: PC Software and Database: Rbase Systems, PC File Plus, Excel, Road Net 5000

Software, Rumba 2000, DisplayWrite Basic, PC/DOS Managing, Harvard Graphics,

Remedy Database, AS 400, Lotus Notes, Access, GroupWise, Remedy, Rumba

2000 database, PKI Certificates. Network Printer Server, Microsoft Office

Professional 2000, Microsoft Office Professional XP, Microsoft Office Suite 2007,

Microsoft Office Suite 2010 (Microsoft word, PowerPoint, access), Microsoft Outlook

Exchange, Adobe, Remedy and Heat Database, and Putty Secure Shell Software.

Operating Systems: Windows 95, Windows 98, Windows 2000, Active Directory,

Group Policy, Windows 2003, Windows 7, Windows 8.1, Windows XP, Windows 98,

Novell, Microsoft NT 4 Server, and NT 4.0, UNIX, Sun Solaris 8.0., Classified and

unclassified Network Systems switches and routes connections. Microsoft System

Center 2012 R2 Configuration Manager and Microsoft Center Operation Manager.

Miscellaneous: LAN, WAN, TC/PIP, PKI. CWE, AIN, JANUS System, SPRINET,

JWICS

EXPERIENCE: General Dynamics-Information Technology, Chantilly, VA, November 2007-

September 2013

Systems Administrator / Principal System Analyst

Provide support and technical assistance for Logistics Support applications.

Provide customer support on AIN, CWE networks.

Customer support on JANUS and SIPRnet systems

Create and delete user accounts, managing system accesses, troubleshooting user

issues.

Use Microsoft System Center 2012 R2 Configuration Manager users accesses to

devices, applications and monitoring applications performances.

Maintain backup/restore services, monitoring system security and configuration

environments

Maintaining current virus and media security configurations.

Duties also include maintenance and status updates on current hardware and

software configurations

Provide recommendations on products and solutions that will resolve issues

pertaining to the program infrastructure.

Daily responsibilities include: Provide expert level experience and hands-on day-to-

day application. Apply expert-level knowledge and technical skills in planning and

managing enterprise systems as well as offering innovative alternatives; coordinates

end-user staff efforts to assure the systems function as designed and evolve as

needs change; develop and maintain technical operations plans, operating

procedures; implement, monitor and manage the systems; analyze complex

technical and user needs and develop recommendations and specifications for

solutions. Makes recommendations for software and hardware purchases. Attends

meetings and training sessions, reads related manuals to keep current on new

developments in system operation, software or information management.

Participates in new application rollouts and upgrades by reviewing vendor provided

technical documentation. Ability to maintaining user accesses to the computer

networks including adding, removing, troubleshooting. Maintaining the software

applications and appropriate security configuration controls and maintenance

updates. Supporting the maintenance of databases. Maintaining hardware for the

program including computing and communications devices. Perform DTO duties as

assigned. Mandatory Skills: Functional knowledge of CWE2, FCWE, AIN2 and

overall Agency enterprise computing architecture (CPE), Windows Operating

Systems 98/NT/2000/XP, Functional knowledge of application suite of tools, Functional knowledge

of Blackberry configuration, upgrade and maintenance, Lotus Notes, Microsoft Office Suite, McAfee

Security products Optional Skills: Microsoft Access, PREMIS Software, Remedy Service Support

Suite.

Ability to work on complex problems/projects of diverse scope

TCP/IP set-up and troubleshooting

Validation and verification of new & changed hardware, supplier’s software releases, service

packs, customer facing documentation with the goal of enhancing total customer experience

Integrated Network Services, Monrovia, Maryland, March 2007 – June 2007

System Administrator/ Network Engineer/Close Support Team

• Provided support on Unix Solaris Operating Systems

• Support agency operating systems. NCTC segments of the Agency Data Service Network

(ADSN), Agency Internet Network (AIN), standalone workstations, and NCTC support corporate

applications.

• Provide to customers Tier 1 customer service requiring broad technical troubleshooting skills.

• Installation of desktop (and some server) hardware and peripherals, implementing NCTC

requirements/work orders, problem troubleshooting and customer service support on all issues

and problems related to the network and related elements (I e, Microsoft NT, Microsoft Office,

Lotus Notes, etc.)

• Install various operating systems and various applications

• Coordinate and assist in the removal of old, and the installation of new ADSN and AIN equipment.

• Ensure availability of network (CWE) servers during core and non-core hours of operations.

Hewlett Packard Corporation, Greenbelt, Maryland, January 2005 – November 2006

System Administrator/ Network Engineer

• Create, modify and maintain internal NT and UNIX computer/network systems and applications

for internal programs and projects. Provide technical assistance to employees.

• Building systems to drawn packages

• Provide services on the customer’s site or remote supports. This can be consumers, channel

partners or companies. Technical work predominantly used to test, troubleshoot, analyze and

review new and existing products and equipment.

• Performed various duties with all of Microsoft Windows XP, 2000 and NT

• Created and Develop test plans for customer

• Performing Hardware installs

• Train customers how to use, modify and install related system components and programs.

• Performed Active Directory Tasks

• Install various operating systems

• TCP/IP set-up and troubleshooting

• Validation and verification of new & changed hardware, supplier’s software releases, service

packs, customer facing documentation with the goal of enhancing total customer experience

Help Desk Level 3 Support Team

• Supported applications such as graphics, real-time applications, manufacturing, high availability,

information systems, office automation, artificial intelligence and transaction processing.

• Configured application and system software, operating system services, database and

transaction processing monitors using Putty Secure Shell Software.

• Supported new software product releases, responded to user requests for technical assistance

and performed System checks.

• Acquired more skills as a System Administrator and provided administrative support as needed.

• Used Sun Storage Enterprise software to run system backups, changing tapes etc.

• Performed technical and professional skills for Unix/NT for clients and servers.

• Downloaded, uploaded, and encrypted PKI. Self taught on PKI, and possesses thorough

understanding.

System Administrator /Network Engineer, BCCI/Unisys Corporation, July 2004 – January 2005

• Managed LAN and WAN networks.

• Chose or recommended the hardware and software to meet the organization’s IT needs as well

as managed the rolling out of new equipment and systems, and ensuring that corrective and

preventative measures are performed on existing equipment and systems.

• Performing Hardware installs

• Operated Red Hat Linux Operating Systems

• Organize the IT needs of the company.

• Maintained the network infrastructure to support those business needs.

• Created network plans, get various technologies to communicate with each other, document the

existing network infrastructure, negotiated with technical solution providers, troubleshot and found

solutions to problems that lower level staff could not solve.

• Quality Assurance

• TCP/IP set-up and troubleshooting

System Administrator/Network Analyst, Ingenium Corporation, Prince George County Hospital

June 2002 –July 2004

• Providing Support for 1000 Customers by proactively checking areas and user communities to

make sure desktop assets are working properly.

• Performing Hardware installs

• Communicated clearly in e-mails with customers and management when explanations of complex

problems, solutions, or interventions were required.

• Followed up on customers frequently who were experiencing recurring or high-visibility problems.

Managed Assets by (or ensuring that staff was): Updating TRACKIT inventory records when

software, hardware, and/or location changes are made or new workstations are received. Logging

repair history for hardware. Reporting all Workstation Naming and TID (while applicable) changes

to the Network Group and using only Workstation Names created on the master list of names

(temporarily does not apply to imaging workstations).

• Requested new Workstation Names and TIDs from networking before moving desktops and

changing the name as the desktop is moved.

• Facilitated hardware repairs for customers.

• Performed Active Directory Task

Technical Support Specialist (Helpdesk), Automation Career Consultants, Inc., Crownsville,

Maryland, December 2001 – June 2002

• Provided 1st and 2nd level support to 900 in house users at Prince George Hospital Center.

• Addressed troubleshooting and gateway issues.

• Trained and instructed users on various software applications and databases such as: Siemens

Medical System for patient tracking, Physician View, Radiology System, Rumba 2000, Quattro

Pro.

• Reinstalled or performed configurations on new PCs and laptops with NT and windows 2000

operating systems.

• Set up Novell or NT accounts for users.

• Addressed GroupWise email issues.

• Wrote up procedures for installation of various program applications.

• Installed, repaired and set up various network hardware devices.

• Ran network cable and hub connections.

• Troubleshot network connections.

• Generated, assigned (if necessary), and tracked service requests using an automated tracking

system (HEAT).

• Used remote desktop management tools and network administration tools.

• Provided technical expertise and training in response to requests.

• Coordinated with other IT Departments to support groups, consultants, and vendors.

• Provided effective delivery of integrated technical solutions.

• Burned in new PC's and provided desktop support as needed.

Part-time Computer Operator, First American-Credit Management Information Systems,

Annapolis Junction, Maryland July 2001 – January 2003

• Monitoring 15 servers, utilizing UNIX to revise damage data, performing data backup on NT and

UNIX, performing help desk support for customers.

Systems Support Engineer, Motorola, Hanover, Maryland, November 1997 – April 2001

• Supported Motorola’s network systems.

• Supported Desktop Solutions team with any hardware/software networking issues.

• Performed migration from NT 4.0 to Windows 2000.

• Installed operating systems for new laptops and desktop machines.

• Documented any and all problems or issues in the Divisions as well as creating appropriate help

desk tickets.

• Performed LAN connection from hubs and servers.

• Setup PDC and BDC user accounts.

• Acquired skills with hubs, Client/Server, LAN and WAN environments.

• Trained users in various software applications.

• Worked with operating systems such as Microsoft NT and Windows 2000.

• Experienced with TCP/IP networking and current popular networking protocols.

• Worked as a hardware and software technician.

• Performed some network engineering tasks using DHCP.

• Worked as a Help Desk Analyst.

• Worked with Remote Procedure Call (RPC).

• Repaired and upgraded printers such as Lexmark 1200 series, HP 4000 and 8000 series printers.

Upgraded and built 1 server.

• Gave support to 400 in house users and 200 remote users.

Logicware Incorporation, Timonium, Maryland, October 1996 – November 1997

Computer Consultant

• Installed computers cable and cat 5 connections.

• Repaired various desktop and laptop systems.

• Installed DOS/Windows 95/98/NT and Windows 2000 Operating Systems.

• Developed strong repair and troubleshooting skills with computers and peripherals.

• Performed the duties of a Microsoft Certified System Engineer, Microsoft Certified Professional

and A+ technician.

• Performed customer service duties and responsibilities.

Field Engineer

• Upgraded, installed, repaired and programmed computer hardware and software systems for

Apple (Mac Computers), which required extensive traveling to customer sites.

• Also some Microsoft Certified System Engineer skills were performed.

Printer Technician

• Monitored and repaired various printers.

Computer Technician

Installed operating system and repaired desktop systems.

Performed year 2000 compliance installation on 500 systems.

Computer Specialist

• Traveled to different states instructing management and employees on the functions of various

ROADNET Technology software products; demonstrating most efficient use for their businesses.

• Performed complete installation, setup and tested software on client sites.

• Upgraded laptop and desktop machines with hardware and software applications.

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