Customer Service Representative

SHOLA FOWOSERE

***-* ********** *****, *********, ON

647-***-**** **********@*****.***

PROFILE OF SKILLS

* 5 years customer service/administrative roles

* Excellent people-skills, listening skills, and positive attitude to

accomplish client satisfaction

* Strong communication and presentation skills (verbal and written)

* Critical thinking, ability to prioritize, coordinate and realize

organizational goals

* Outstanding teamwork skills developed through job duties and

University team projects

* Ability to multi-task, work independently and succeed in a challenging

workplace

* Intermediate knowledge of Microsoft Word, Excel and PowerPoint

EDUCATION

Master of Management

2013

University of Windsor

Bachelor of Science - Human Communications 2010

Bowen University

WORK EXPERIENCE

Customer Relations Associate

Present

RM2, Woodbridge

. Provide efficient and courteous customer service at the front desk

. Resolve customer complaints regarding supplied goods

. Complete sales related paper work for product orders

. Develop productive relationship with prospective customers over the

phone

. Educate potential customers about the company's product and durability

Activation Aide (Volunteer)

2013

Meritas Care Corporation (Regency Park), Windsor

* Assisted residents with motion exercises and therapeutic activities to

make them vibrant

* Organized intellectual and social programs for seniors to enrich their

social welfare

* Promoted residents' quality of life by enhancing their social skills

and interaction to encourage participation

Administrative/Child Care Assistant

2011-2012

Evergreen Daycare Centre, Markham

* Ensured Executive had necessary materials for daily operations

* Performed clerical duties such as answering telephones and keeping

records

* Planned leisure activities to meet the physical and intellectual needs

of children

* Gained substantial teamwork experience and developed strong working

relationships to ensure optimal outcomes for the children and their

parents

Customer Service Representative

2010-2011

TOTAL (Simbi Oil & Gas)

* Provided premier customer service in a retail environment

* Answered client inquiries regarding inventory availability in a

courteous manner

* Marketed the company's products such as gasoline and kerosene to meet

targets

News Sub Editor {Internship}

Mar-Jun 2009

Tribune Newspapers

* Collated, selected and edited news stories

* Planned layout for 'news' pages in accordance with the company's print

style

* Reviewed and selected pictures and captions best suited for news

stories

Retail Sales Representative

2008-2010

HSS Depot

* Completed sale of inventory including house paints, chairs, tables and

tents

* Responsible for complete sales cycle from initial order through

fulfillment

* Responded to all customer needs to ensure customer satisfaction

* Recruited staff and managed warehouse environment to support a staff

of 5

REFERENCES AND TRANSCRIPT AVAILABLE UPON REQUEST *willing to

relocate

Contact this candidate