Customer Service Sales

Shanise Cancryn

***** ***** ****** 347-***-****

Jamaica, New York, 11413 **************@*****.***

Summary:

Experienced in making spreadsheets, conducting presentations via

PowerPoint, handling confidential information, scheduling appointments and

follow- up's, operating office equipment, and handling paper work and

distributing it to the correct department.

Competencies

Highly proficient in Microsoft word, Excel, and Power point presentation

Experience in making spreadsheets and conducting presentations via Power

point

Update accounts with proper notes

Update client accounts with appropriate services

Detail Oriented

Work well under pressure

Education

Walden University Full Time

M.S. Human Resource Management Expected Feb 2016

York College Part Time

B.A. Sociology Aug 2005-2014

Human Resources Course work

Foundations of Human Capital Development

Professional Experience

Personal Banker Nov 2013- Present

Bank of America Mount Vernon, NY

. Receive incoming calls from calls from clients and colleagues

inquiring about accounts and procedures

. Adhere to operations while completing legal and operational paper

work.

. Maintain a spreadsheet via excel of mortgage and business referrals

. Schedule appointments and follow up appointments with clients

. Process refunds to clients account

. Update clients account with appropriate notes

. Place clients in banking packages and well as repackage clients into

correct packages

. Deliver excellent customer experience

. Maintain new and existing client relationships through examining

financial needs and positioning the best recommendations to meet their

needs

. Demonstrate leadership roles through coaching tellers on how to

recommend banking products to clients to meet their financial needs

Inside Sales/ Customer Service April

2013-2014

Verizon Wireless Rockland County, NY

. Monitor orders and follow up with customers that cancelled orders and/

or change of service

. Schedule appointments

. Process credits and refunds on customer account

. Process payments to customers account

. Maintain a spreadsheet via excel to track pending and completed orders

. Demonstrate team work via helping colleagues process orders on clients

account

. Place customer in a package and give proper services that meet daily

life style needs

. Coached reps on how to sell cable, internet and phone

Inbound Sales Rep/ Customer Service Dec

2008- 2013

Time Warner Cable College Point, NY

. Handle questions and concerns of existing customers in a professional

manner

. Monitor orders and follow up with customers that cancelled orders and/

or change of service

. Meet competitive sales quotas

. Navigates through the customer billing system, interprets and explains

billing/product information contained within the system in response to

customer related inquires.

. Ensured growth of new market penetration by upgrading and retaining a

customer base.

. Demonstrated professional salesmanship through the use of highly

developed sales techniques and effective presentation skills.

Teller/ Crossed trained in sales June 2006-2008

Citibank Jamaica, NY

. -Provide client with quality service, while executing account

transactions and recognizing opportunities to cross sell banking

products

. -Support Sales/ service activities by participating in seminars, micro

marketing events, and promotional campaigns

. Participated in sales cold calling

. -Resolve account issues and respond to customers inquiries effectively

. Maintain client relationships for future business growth

Contact this candidate