Customer Service Information Technology
Resume:
TIMOTHY CAMPBELL
San Diego, CA 92126
************@*****.***
career profile
Experienced IT Support Analyst with a proven track record in fostering business
growth through customer service and technology initiatives. Ability to solve
complex problems while effectively leading cross-functional teams has led to my
ongoing career progression. Keen ability to build and maintain business
relationships, while troubleshooting and implementing feasible solutions for
mobile devices. Seeking to utilize experience and skills to take next career
step with a respected organization that rewards hard work and proven track
record of success.
areas of strength and expertise
Technology Development Active Secret Clearance Asset Management
Team Development Strategic Planning & Analysis Project Management
Troubleshooting Customer Service Relationship Building
Network Administration Installation & Configuration Telecommunications
Professional Experience
D3 Technologies Inc. 2001-2013
Help Desk Lead
Technical Support Lead for design, stress and manufacturing engineers over
20+ sites across US and abroad. Supported 26 engineers, earning Secret
Clearance with increasing responsibilities.
Oversaw customer services for mobile users and laptops, including
BlackBerry, Android and IPhone. Acted as Microsoft SCCM system operator,
imaging new computer systems and re-imaging as needed, utilizing CAD and
Stress applications, as well as CAtia V5 and V4, Solid Works, AutoCAD,
Cadam, NX, Patran, Nastran, Femap, Nasgrow and Afgrow to troubleshoot for
multiple technologies across sites.
Key Accomplishments:
. Chosen to act as system administrator with Kantech secure door badge,
adding and removing users, creating schedules and monitoring 18 sites
to ensure workers could safely enter and exit.
. Performed troubleshooting for VPN issues on laptops, using RSA token
or Phone Factor to connect; in addition, problem solved issues on cell
phones, including BlackBerries, Androids, IPhones, adding users to Bes
and Good servers, respectively.
. Set-up accounts and reset passwords in Active Directory and UNIX,
creating email accounts on exchange servers. Developed projects
folders, working directory and groups, assigning permissions per
program manager permission matrix.
. Ordered and configured replacement parts for lost and broken cell
phones.
. Pushed out software packages and updates, ensuring business flow was
efficient and uninterrupted, solving issues for PC, Software Office
2007/2010, OS XP 32 and 64 bit, Windows 7 64 bit and Windows 8.
Oversaw hardware problems with RAM, hard drives, video, network cards,
CPU and mother boards.
. Oversaw data transfer to and from customers, using SFTP protocol with
data encryption to deliver projects and manage seamless transition
between configuring systems.
. Monitored, organized and managed help desk ticket software work
tickets, creating and closing tickets as needed through Aldon and Perl
Desk. Followed up with users to ensure work was completed and clients
were satisfied with resolutions.
Microsoft Corporation 2000-2001
Consultant-via Volt
Provided support and troubleshot problems for associates and customers,
offering excellent customer service and collegiality.
Key Accomplishments:
. Successfully maintained Windows NT 4.0 Network.
. Configured network, adding users, assigning rights and permissions and
troubleshooting to solve problems.
TIMOTHY CAMBELL, Page 2
San Diego City Schools 1999
Network Technician & Year 2000 Consultant
Administered Year 2000 upgrades for 6,500 San Diego City School
administrative personal and laptop computers.
Key Accomplishments:
. Performed upgrades to all network hardware components.
. Installed software and service pack upgrades, including updated Client
Service software for Novell.
. Oversaw Year 2000 program technical troubleshooting, successfully
identifying and resolving issues.
Graphic Converting, Inc. (via Information Technology Group) 1998-1999
Network Administrator
Administered corporate email system and maintained, administered and
supported Windows NT 4.0 Network, overseeing all troubleshooting and
implementing viable solutions to fix problems efficiently and within
budget.
Key Accomplishments:
. Installation of new ERP system, overseeing all data conversion, user
training and project management.
. Coordinated purchase, installation and licensing of all software.
. Performed Year 2000 inventory assessment, identifying system
compliance and developing and managing necessary redemptions.
. Developed asset management processes to control information technology
and telecommunications equipment.
. Provided telecommunications support, including phone line maintenance,
voice mail box initialization and new line orders. Forged strong
relationships with colleagues because of open, helpful approach to
problems.
Previous positions include Hardware Integrator for Doctor Design
Consultants, Technical Support Specialist for National Customer Engineering
Contract and First Class Petty Officer in United States Navy.
Education and Training
Associates Degree, Computer Applications & Networks, Coleman College, San
Diego, CA
Microsoft Certified Professional, MicroSkills Computer Learning Center, San
Diego, CA
Networking Technologies Certification, United Education Institute, CA
Certified AS/400 and Control Kantech System Administrator
Instructor Training School, United States Navy Schools, San Diego, CA
Total Quality Leadership, United States Navy Schools, San Diego, CA
3M School, United States Navy Schools, San Diego, CA
Electricity, Electronics and Hydraulics, United States Navy Schools, San
Diego, CA
Base Electricity and Electronics, United States Navy Schools, San Diego, CA
Additionally certified in Windows NT 4.0, NT Workstation, Enterprise,
TCP/IP, Exchange, Networking Essentials and currently pursuing CCNA
Naval Awards and Commendations
Master Training Specialist
Letter of Commendation, USS Sterett
Two Navy Good Conduct Medals, USS Cook
Two Letters of Appreciation, USS Cook
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