Customer Service Project Manager

Richard A. Castrichini Sr ***

Fernboro Rd

Rochester New York 14618 585-***-**** cell

*******@*****.***

Team Leader: Maximus Federal Service 3/06 - present

Supervise a staff of up to 15 employees

Provide/supervise daily schedules for operations

Open and distribute incoming mail, operate postal/folding equipment

Maintain and operate Federal Express Shipping System

Maintain inventory, order and distribute incoming supplies

Operate and maintain IBML Scanning Equipment

Shipping/receiving functions

Maintain and enter data into excel spreadsheets daily

Write work procedures/train employees

Determine if incoming files are Medicare Part A, B, C or Part D

Supervisor of Direct Home Equity Central Mailroom/Operations: JPMorgan

Chase

Supervise a staff of 6

employees in the daily functions of a high volume mail facility.

Support an internal staff of up to 750 employees

Accountability (balance) for up to $1,000,000 per day in incoming

checks/Invoices

Meet or exceed daily delivery times of Express Mail/USPS Mail

Developed process and procedures for Check Controls/Disaster recovery

Maintained monthly quality standards and have passed all internal audits

Provide great customer service to all of our customers through phone and e-

mail contact

Maintain/Inventory office supplies and deliveries

Shipping/Receiving/Delivery: Innex Industries

Managed the day to day shipping operations of this busy manufacturing

company

Set up and maintained manufactured parts inventory system

Justified the expense for a controlled area for certain manufactured parts

Performed quality inspection checks on incoming and outgoing products

Create shipping documentation and make freight arrangements

Operate forklift, work with Federal Express, UPS, etc

Produce Clerk: Wegmans Food Markets

Responsible to have product displayed and available to customers

Handle products properly to minimize shrink and adhere to food safety

guidelines

Build relationships with customers, share knowledge and provide meal

solutions

Responsible to provide great customer service, go beyond customer

expectations

Project Manager/Document Control Specialist/Mail/Print Specialist: Kodak

Imaging Services/Danka Services International

Managed numerous customer accounts for this facilities management company

throughout US and Canada

Developed and implemented process and procedures at our customer sites for

incoming and outgoing mail, printing, barcode scanning, courier services

Directed numerous successful start-ups of new customer sites

Reduced expenses at many of our customer sites by cutting waste and

introducing new technology

Managed conference room setup/audio visual setup at Kodak Office

Project Manager for the relocation of Danka Employees from Kodak Office to

Kodak Building 14 Elmgrove

Self Employed Owner of Postmaster Mailing/Courier Services

Presorted my customer's mail to achieve the lowest possible mailing rate

for their first class mail through the United States Postal Service

Operated a delivery service for my customers throughout Monroe County

Supervisor Corporate Services Operations: Blue Cross/Blue Shield of

Rochester

Supervised a staff of up to 25 full time employees

Managed a annual department budget of up to 4 million dollars

Directed an in-house courier service that included all of Monroe County

Managed the corporate mail facility that processed over 5 million pieces of

outgoing mail, and 8 million incoming pieces of mail per year

Managed an off-set printing, bindery and quick copy functions that served

1,500 employees

Redesigned receiving and picking operations to incorporate an automated

computerized system

Managed the microfilm/microfiche on and offsite locations

Developed goals and objectives for department and staff

Computer Skills/Education:

Lotus Notes, Excel, Word, Office, Power Point

Gates Chili High School

Monroe Community College

Professional Affiliations

Rochester Postal Customer Council Member 1984-1992 (President 1988-1990)

Postmaster Advisory Board 1989-1992

PMP Project Manager Professional 1998-2000

USSF United States Soccer Federation Referee 2002-present

Volunteer Activities

Gates Soccer League Head Coach 1991-2004

Gates Soccer League Board Member 1993-2003

Chili Soccer League Head Coach 2004-2006

Greece Buccaneers Soccer Head Coach 2006

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