Customer Service Project Manager

M ickey Carter Jr. **** Monument Blvd., Apt. *** Concord, CA 94520

510-***-**** *******@*****.***

Executive Assistant Administrative Expertise Project Manager

Solution Focused Logistics Research/Analytics

A highly talented and ambitious administrative professional and project coordinator with experience providing

exceptional support while ensuring all projects are completed on time and with extreme confidentiality. Extremely

accurate and organized with strong skills in scheduling, planning logistics, handling correspondence, generating reports

and ensuring a high level of confidentiality. Results-oriented project manager with the capability to build and maintain

strong relationships with team members and clients while working effectively with varied groups of individuals.

Strategically designs, plans and executes long-term solutions to increase efficiency and productivity to support corporate

initiatives. Strives to provide outstanding executive support while multi-tasking in fast-paced environments that promote

hard work, customer service and teamwork. Detail-oriented self-starter with excellent oral and written communication,

interpersonal, time management and technical skills.

Selected Highlights

• Remarkable ability to retain a large variety of information and interpret it to various publics,

strong ability to multi-task and perform secretarial and clerical duties with speed and accuracy without

supervision

• Demonstrated high-level of abilities of various computer software programs and fluency in using

software packages (Microsoft Office: Excel, Word, PowerPoint; QuickBooks)

• Immense ability to maintain a good working relationship with all co-workers, vendors, clients and

the public

• Strong interpersonal, communication and organizational skills

• Proven experience in providing the highest level of customer service

• Recognized as a leader with strengths in project management, administration, marketing and

business development

• Excellent communication skills proven by the ability to lead and interact with people from diverse

backgrounds

Education

Laney College, Oakland, Ca: Graduated 2009

Associate of Arts in Accounting

GPA/Average: 3.5

California State University, East bay, Hayward, Ca: Graduated 2011

Bachelor of Arts in Business Administration

GPA/Average: 3.0

P rofessional Experience

AutoReturn San Francisco, Ca September 2012 – August 2014

Executive Assistant

• Manage multi line phones and provide friendly customer service to all callers while

routing them to the correct destination or assisting if applicable

• Develop a warm, inviting and clean office/reception area to greet guests and escort

them to the appropriate party

• Perform clerical duties to increase organizational efforts including filing, word

processing, creating spreadsheets and faxing

• Managing the day to day operations of the office, preparing and editing

correspondence, reports and presentations

• Planning and scheduling meetings and appointments

AAFIYA WATER COMPANY, Oakland, Ca January 2008 – July 2012

Executive Assistant

Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining

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cooperation of others; monitoring progress; problem solving; making adjustments to plans.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal

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networks; participating in professional organizations.

Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them

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and the president.

Organizing and maintaining files and records, managing the day to day operations of the office, planning and scheduling

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meetings and appointments, managing projects and conducting research

Preparing and editing correspondence, reports, and presentations, Making travel and guest arrangements, providing quality

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customer service, working in a professional environment

Lazarus Studio For Hair Oakland, Ca 2007 – 2013

Administrative Assistant (volunteer)

• Established procedures to increase the efficiency of numerous areas including filing and

organizing records to increase the ability to effectively retain/recover documents and reports

• Performed numerous accounting/bookkeeping duties including preparing purchase orders

• Cultivated key methods for improving the organizational efficiency of the inventory process

• Retained a friendly and professional attitude when answering all phone calls

• Maintained a detailed calendar to coordinate schedules and appointments

San Joaquin Lawyer Referral Services Stockton, CA 2004 – 2006

Administrative Assistant

• Fully assisted a number of clients in obtaining and preparing critical legal documents

• Meticulously prescreened all clients for eligibility for free legal consultation

• Provided excellent customer support by referring customers to lawyers

• Coordinated and conducted multiple legal information fairs ensuring all events ran

smoothly

TelcTech Stockton, CA 2001 – 2004

Call Center Administrative Representative

• Conducted cold calling and warm calling in order to market car insurance while promoting

the company image of professionalism, integrity and quality

• Listened to each customer regarding their needs and wants and provided quotations for all

products and services to increase revenues by establishing new insurance policies

• Enforced collections to recover funds and expedite clearance on delinquent accounts

while also interacting with clients to receive correct payments

• Initiated proactive outbound telesales calls to obtain new business from prospects

• Recorded and gathered information into a detailed database while moving prospects along

the sales cycle

• Maintained professionalism and proper etiquette through all forms of communications

• Developed and maintained long-term relationships with customers through a consultative

approach

• Liaised with customers and expanded the client base through sales expertise and

exceptional customer service

• Evaluated customer activities through comprehensive data analysis and testing

A dditional Credentials

Technical Skills

Microsoft Office: Word, Excel, Power Point; QuickBooks, Type 50 WPM, Travel Logistics, Scheduling, Informing

Others, Presentation Skills, Self Confidence, Meeting Management, Client Relationships, Written

Communication, Promoting Process Improvement, Decision Making, Administrative Writing Skills

Fluent in Sign Language

References: Available Upon Request

Contact this candidate