M ichelina Ilardo
Email: ************@***.*** Cell: 347-***-****
A team player also works great individually. Develop plan, conducted audits and variance
Profile analyses, process payroll and payroll tax reports filing and maintaining accounts.
More than 7 years’ successful experience in Administrative Assistant and customer service
support with recognized strengths in account maintenance, problem -solving and trouble-
shooting, sales staff support, and planning/implementing proactive procedures and systems to
avoid problems.
Possess solid computer skills. Systems used: SB Client, Great plains, and Quick books
Working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Lotus Notes.
Ability to train, motivates, and supervises customer service employees.
Fluent in Italian both written and oral.
Employment
Air France Airlines/ Delta Airlines, JFK Int’l Airport 2010-Present
Baggage office Administrative Assistant/Lead Customer Service Representative
Provided exceptional customer service to clients, reliable and conscientious to promote and
build strategic/ client relationship, while interfacing positively with people of diverse
background
Provided support in the customer service/baggage depar tment with daily administrative
functions. Responsible for updating and maintain customer files, organized files and
delivery invoice backlog to current status. Arrange freight for shipment via Fed-ex or local
Carrier Company. Dealt with high volume of incoming emails and phone calls.
Ordered and monitored adequate office supplies and equipment
Liaison between passenger and U.S Customs, arrange for valuable merchandise to be
imported or export via airline carrier
Verifying Passport, Visa requirements, and updating loyalty programs in the system.
Quickly and effectively solve customer challenges. Maintain Friendly atmosphere.
Dr. Clifford Saper, Brooklyn, NY 2011 - 2012
Orthodontist Assistant/Office Assistant( temp position)
Registered incoming patients. Demonstrated ability to maintain composure and work
efficiently in a fast paced environment while preserving strict confidentiality.
Assist with general accounting functions; maintained journals and handled A/P and A/R.
provided telephone support; investigated and resolved billing problems. Managed to
compute insurance claims to all third party payers.
Prepares treatment stations for patient by following prescribed procedures and protocols.
Document Orthodontic care services by charting in patient records.
Answers and screens phone calls, coordinates daily messages
Maintains safe and clean working environment by complying with procedures &
regulations.
Forbes Media LLC, New York, NY 2008 - 2010
Billing and Accounts Payable Coordinator
Prepare meetings with members of workforce and prepare business goals and client’s history.
Prepare billing invoices. Prepare detailed discrepancy reports for customers. Worked closely
with customers to resolve all account discrepancies and open balances.
Maintain in-office calendar and training calendar, keeping track of schedules and appointments.
Conduct regular compliance audits around rates, markups, billing set -up and account specifics.
Communicate corrections to appropriate contacts.
Assist in end of month closing, including recognizing revenue and adjust accounts as need.
Cutting checks; Batch and coding of invoices and following up all required actions as per
invoice.
Katherine Gibbs 04/2006-08/2009
Education
Major: Business Management
References/Background Check Happily Furnished Upon Request