Customer Service Sales Associate

VIKASH KUMAR VATSYAYAN

OBJECTIVE

To work in a dynamic environment which gives me a chance to learn more & to

stimulate my capabilities so as to make a positive impact on the

organization and achieve a high job satisfaction.

PROFESSIONAL EXPERIENCE

October 15th 2011 till date B A Continuum

Team member - MBNA Collections

Roles & Responsibilities:

. Resolving customer queries related to their credit cards, and

following up with the missed payments to ensure credit card account is

up to date.

. Educating the customers with the different options available with bank

to help them to maintain their payments every month, if in financial

difficulty.

. Prepare day end performance report for the team.

. Fun Spoc of the team.

September 14th 2009 - October 11th 2011 Convergys

Customer Care Officer - Citi Bank Sunshine Process( US)

Roles & Responsibilities:

. Resolving customer issues and queries related to their credit cards,

and following up with them to ensure maximum customer satisfaction by

achieving delivery and quality norms.

. Up selling of optional product called credit protector.

January 2007 - August 2009 WNS

Customer Care Executive - Insurance Process

Roles & Responsibilities:

. I worked as a Customer Service advisor and Sales associate for WNS

Insurance campaign, dealing with Insurance product for U.K based

customer.

. Up selling of optional product called Breakdown cover.

. Floor support to the new joiners, handling supervisor call, login

logout reports and also side monitoring calls and giving individual

feed back to the advisors.

ACHIEVEMENTS

o Awarded for best compliance and customer satisfaction in May 2009 with

WNS

o Awarded for highest no. of accolades in May 2009 with WNS.

o Captain of school cricket team.

o Performed many roles in plays, in school and college.

CURRENT CTC 4.64 LACS per annum (35,500 in hand monthly).

EDUCATIONAL QUALIFICATION:

Year Examination Institution / Board % / CGPA

2006 B.Sc Biotechnology Indian Academy Degree College, 57%

University of Bangalore

2003 HSC (C.B.S.E Class Guru Nanak Higher Secondary 64%

XIIth) School, Ranchi

2001 Matriculation (C.B.S.E Guru Nanak Higher Secondary 56%

Class Xth) School, Ranchi.

INTERESTS AND ACTIVITIES

o Listening to Music

o Watching movies

o Photography.

PERSONAL PARTICULARS

Date of Birth: 15.07.1985

Martial Status: Single

Permanent Address: C/o A K Jha

4/2, University Colony,

Bariatu, Ranchi 834009.

(VIKASH KUMAR VATSYAYAN)

ACHIEVEMENTS

o Awarded for best compliance in May 2009 with WNS.

o Awarded for best customer satisfaction in May 2009 with WNS.

o Awarded for highest no. of accolades in May 2009 with WNS.

o Performed many roles in plays, in school drama troop.

o Captain of School Cricket Team.

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