Customer Service Sales

Shameka Rawlings

***-** ***** ****** ***. *, Queens, NY 11435

Mobile: 347-***-****

E-Mail: *************@*****.***

Career Objective

Resourceful and personable individual possessing the capability of providing prompt, efficient and

courteous services to customers. Exceptional understanding of carrying out customer service functions and

managing cash balancing duties. Inherent ethics with a strong will to move forward in a progressive work

environment.

Experience

Marriott Hotel & Resort Chattanooga, TN

Lobby Attendant/Housekeeping 07/2013 – 05/2014

● Cleaned and maintained all lobbies and public restrooms

● Swept and mopped carpets, lobby entrance

● Emptied ashtrays and urns

● Polished furniture and fixtures

● Vacuumed and polished elevators

● Kept the front of the hotel free from trash

● Polished the lobby floor during Night

● Kept the Back area of Front desk neat and clean

● Kept all public areas neat, vacuumed and dusted

● Made sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free

● Restocked all supplies including toilet paper, soap and hand towels in the lobby wash rooms

● Arranged all cushion properly on lobby sofa

● Responded to guest requests and inquiries while in the lobby

● Assisted guest with their questions and direct them to the areas they want to go

Church’s Chicken Chattanooga, TN

Cashier 05/2012 – 06/2013

● Maintained high standards of customer service during high-volume, fast-paced operations

● Communicated clearly and positively with coworkers and management

● Mastered point-of-service (POS) computer system for automated order taking

● Handled currency and credit transactions quickly and accurately

● Followed procedures for safe food preparation, assembly, and presentation

● Assisted management with inventory control and stock ordering

● Built loyal clientele through friendly interactions and consistent appreciation

● Resolved complaints promptly and professionally

● Took initiative to find extra tasks when scheduled duties were completed

Domino’s Pizza

Bronx, NY

Assistant Manager 08/1999 – 02/2005

● Determined estimate of food requirements and placed orders

● Monitored and resolved all issues of food quality and service

● Maintained records for all employee payroll and budget

● Inspected fresh food and bakery products for quality

● Coordinated with sales representatives for various orders

● Developed schedule for servers and kitchen staff

● Ensured compliance to all health and safety practices

Supervised menu and staff performance

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