Customer Service Supervisor
Resume:
DIANE MULLINS
•
***** ****** ******, *******, ** 48154
**********@*****.***
Hair Salon receptionist
• PROFILE OF QUALIF I CAT I ONS
OF
• Long-term, comprehensive experience in customer service, operations management, staff
leadership, problem resolution, documentation, organizational collaboration and communication.
• Certified in CPR, AED & First Aid and am Certified AAMA and ASPT.
• Well-organized multitasker with strong detail orientation.
• Self-driven team player with strengths in communication and developing interpersonal
relationships.
• Possess excellent planning, organization, time management and decision-making skills.
• Strategically coordinate and collaborate with various professionals to maximize performance in
facilitating goals and attaining operational excellence.
•
• C AREER T RACK
• United States Postal Service 1994 - 2013
•Supervisor, Novi, MI 2013
•Window Clerk and Supervisor, Livonia, MI 2006-2013
•Window Clerk and Acting Supervisor, Plymouth, MI 1998-2006
•Mail Carrier and Acting Supervisor, Ann Arbor, MI 1994-1998
••Provided superior customer service, assisted customers with mail & passports and ensured
security of all parcels & letters.
••Winner of numerous 100% Awards during time at Livonia branch.
••Conducted knowledgeable training for staff members in customer service, complaint resolution
and operational procedures.
••Answered phones and customer inquiries.
••Ensured adherence to all postal regulations and laws.
••Reported directly to Postmaster in all roles with USPS.
•Absolute Spa: Livonia Mi. 8/2014 - present
•Front desk/Receptionist : Assist clients, answer phones, register new clients,
•sell products, perform transactions, close-out duties, light cleaning.
•
• E DUCATION
• Medical Assisting, Dearborn, MI
•Certified AAMA and ASPT, 2014
•Coursework included Vitals, Phlebotomy, EKG, Injections, Physiology, Emergency Response
and Anatomy.
•CPR, AED and First Aid Certifications through American Heart Association, 2014
•Intern Detroit Medical - Bio Lab 3/2014-5/2014
•
DIANE MULLINS
38219 Donald Street, Livonia, MI 48154
**********@*****.***
9/1/2014
Dear Sir/Madam :
I am currently seeking a challenging career opportunity in aHair Salon Receptionist capacity and
am submitting my resume for your review. In advance, I thank you for your time and
consideration.
As demonstrated in the accompanying resume, my professional qualifications include status as a
Certified AAMA and ASPT, with CPR, AED and First Aid Certifications through the American
Heart Association. Additionally, I possess long-term, comprehensive experience in customer
service, operations management, staff leadership, problem resolution, documentation,
organizational collaboration and communication.
Throughout my career I have exhibited a commitment to quality and consistent compliance with
critical governing directives, standards, policies and procedures. I am confident in my ability to
deliver immediate and long-term results, and you will find me to be a performance-driven leader
and collaborative team player focused on achieving and surpassing goals.
I am eager to discuss how my qualifications match your needs, and look forward to interviewing
with you at your earliest convenience.
I can be reached at 734-***-**** anytime is good!
Sincerely,
Diane Mullins
Contact this candidate